Entry-Level Customer Service Representative – Healthcare Billing & Patient Support – Remote, Brighthush

About Brighthush

Brighthush is a physician‑led, patient‑centric network that redefines the way eye care, optometry, dermatology, and facial surgery are delivered across the United States. By combining cutting‑edge technology with a compassionate care model, Brighthush empowers patients to achieve optimal vision and wellness while supporting clinicians with streamlined, data‑driven solutions. Our mission is simple: to bring brighter, healthier futures to every patient, every day.

Why Brighthush?

When you join Brighthush, you become part of a forward‑thinking organization that values innovation, integrity, and impact. We are committed to:

• Delivering world‑class patient experiences through seamless communication and support.
• Investing in our people with continuous learning, mentorship, and career‑growth pathways.
• Fostering a culture of collaboration, respect, and shared success.
• Providing competitive compensation, comprehensive benefits, and a flexible remote work environment.

Position Overview

Brighthush is seeking an Entry‑Level Customer Service Representative to serve as the first point of contact for patients across our network. In this role, you will handle patient inquiries, support billing processes, and process payments with accuracy and empathy. Your work will directly influence patient satisfaction, operational efficiency, and the overall success of our healthcare partners.

Key Responsibilities

• Answer patient calls promptly and professionally, providing clear, accurate information about appointments, services, and billing.
• Resolve billing questions and concerns, ensuring patients understand charges, insurance coverage, and payment options.
• Process payments securely, entering data into our billing system and reconciling accounts.
• Maintain detailed, up‑to‑date records of patient interactions, billing status, and follow‑up actions.
• Collaborate with clinical and administrative teams to resolve complex patient issues and improve service workflows.
• Adhere to all regulatory, privacy, and compliance standards, including HIPAA and state‑specific healthcare regulations.
• Participate in ongoing training sessions to stay current on product updates, billing codes, and customer service best practices.
• Contribute to continuous improvement initiatives by providing feedback on processes and suggesting enhancements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of one year of experience in a healthcare setting, preferably in patient support or billing.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and a commitment to accuracy in data entry and documentation.
• Proficiency with computer systems, including Microsoft Office Suite and basic database navigation.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity.
• Team‑player attitude with a willingness to collaborate across departments.
• Basic understanding of healthcare billing terminology and insurance processes is a plus.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or billing software (e.g., Kareo, Athenahealth).
• Knowledge of HIPAA regulations and patient privacy best practices.
• Previous exposure to multi‑state healthcare operations or telehealth platforms.
• Fluency in additional languages (Spanish, French, etc.) to serve a diverse patient population.
• Certification in Customer Service Excellence or related fields.

Key Skills & Competencies

• Customer‑centric mindset with a passion for helping patients navigate healthcare services.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent time‑management and organizational abilities to handle multiple tasks simultaneously.
• Adaptability to changing priorities and a willingness to learn new technologies.
• High emotional intelligence and empathy when dealing with sensitive patient concerns.
• Proactive communication style, both written and verbal, to convey complex information clearly.

Career Growth & Learning Opportunities

At Brighthush, we believe that every employee has the potential to grow. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced billing, patient engagement, and healthcare technology.
• Clear career pathways into roles such as Billing Specialist, Patient Experience Manager, or Operations Analyst.
• Cross‑functional projects that expose you to clinical, IT, and strategic planning teams.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

Brighthush offers a modern, fully remote work model that empowers you to balance professional responsibilities with personal life. Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Collaboration: Cross‑departmental teams that share knowledge and celebrate successes.
• Innovation: A commitment to adopting new technologies that improve patient care.
• Well‑being: Resources for mental health, physical fitness, and work‑life balance.
• Recognition: Employee awards, shout‑outs, and milestone celebrations.

Compensation & Benefits

While specific salary ranges are not disclosed in this posting, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• 401(k) plan with company matching to support your long‑term financial goals.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance plans with employer contributions.
• Flexible work hours and a fully remote setup, reducing commuting time and costs.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) for mental health support.

How to Apply

If you are passionate about delivering exceptional patient support, thrive in a dynamic healthcare environment, and want to grow your career with a forward‑thinking organization, we encourage you to apply today. Click the link below to submit your application and join the Brighthush family.