Dedicated TPV Customer Service Representative – Remote, Bilingual English/Spanish, Healthcare & Medicare Call Center Specialist – Join brighthush

About brighthush

brighthush is a forward‑thinking, insurtech‑driven organization that empowers individuals and families to secure their financial futures through innovative life, health, and wealth insurance solutions. With a strong focus on technology, data analytics, and customer experience, brighthush is redefining the way insurance products are distributed and managed. Our mission is to provide accessible, transparent, and personalized insurance options that help our clients thrive in an ever‑changing world.

As a rapidly growing company, brighthush is committed to fostering a culture of collaboration, continuous learning, and empowerment. We believe that our people are our greatest asset, and we invest in their professional development, well‑being, and career progression. Whether you’re just starting your career or looking to take the next step, brighthush offers a dynamic environment where your contributions matter and your growth is supported.

Why Join brighthush?

• Impactful Work: Every call you handle helps a customer navigate complex healthcare and Medicare options, making a real difference in their lives.
• Remote Flexibility: Work from the comfort of your home in the United States, with options in Memphis, Sunrise, Hot Springs, or West Jordan.
• Growth Opportunities: Clear career pathways from entry‑level representative to senior support roles, team leadership, and specialized product expertise.
• Competitive Compensation: Base salary plus performance‑based incentives, ensuring you’re rewarded for your hard work.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and wellness programs.
• Inclusive Culture: A diverse, inclusive, and collaborative workplace that values every voice.

Key Responsibilities

As a TPV Customer Service Representative at brighthush, you will be the frontline advocate for our customers, ensuring accurate enrollment, exceptional service, and meticulous documentation. Your day‑to‑day tasks will include:

• Verifying enrollment details for TPV, Medicare, and other healthcare products, ensuring compliance with regulatory standards.
• Conducting outbound and inbound calls with professionalism, empathy, and clarity, following scripts verbatim while adapting to individual customer needs.
• Documenting call outcomes, customer interactions, and follow‑up actions in our CRM system with precision and timeliness.
• Utilizing dialer, call recording, and other call center tools to manage high‑volume calls efficiently.
• Collaborating with cross‑functional teams (Compliance, Product, and Technical Support) to resolve complex customer issues.
• Maintaining up‑to‑date knowledge of product offerings, policy changes, and industry regulations.
• Participating in ongoing training sessions, quality assurance reviews, and performance improvement initiatives.

Essential Qualifications

• Minimum of 1 year of call center or customer service experience, preferably in TPV, Medicare, or healthcare environments.
• Typing speed of at least 35 words per minute with high accuracy.
• Strong verbal and written communication skills in English; bilingual proficiency in Spanish is highly preferred.
• Proficiency with CRM platforms, dialers, and call recording software.
• Excellent problem‑solving skills and the ability to remain calm under pressure.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.

Preferred Qualifications

• Experience with TPV, Medicare, or other healthcare call center operations.
• Knowledge of insurance regulations, compliance standards, and data privacy laws.
• Previous exposure to remote work environments and virtual collaboration tools.
• Strong analytical skills and the ability to interpret data to improve call quality and customer satisfaction.
• Demonstrated commitment to continuous learning and professional development.

Key Skills & Competencies

• Customer‑centric mindset with a passion for helping people navigate complex insurance solutions.
• Exceptional listening skills and the ability to ask insightful questions.
• Strong time‑management and organizational abilities to handle multiple tasks simultaneously.
• Adaptability to changing scripts, policies, and technology updates.
• Team player who thrives in a collaborative, fast‑paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with Salesforce or similar CRM systems.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a TPV Customer Service Representative, you can expect:

• Structured mentorship programs pairing you with experienced team members.
• Access to online learning platforms covering product knowledge, compliance, and soft skills.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to transition into specialized roles such as Compliance Analyst, Product Specialist, or Team Lead.
• Participation in cross‑departmental projects that broaden your skill set and visibility.

Work Environment & Culture at brighthush

Our remote work model is designed to give you flexibility while maintaining a strong sense of community. You’ll be part of a vibrant, inclusive culture that celebrates diversity, encourages innovation, and values work‑life balance. We host virtual team‑building events, quarterly town halls, and wellness challenges to keep our remote workforce connected and engaged.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match to help secure your future.
• Paid time off (vacation, sick leave, holidays) plus flexible scheduling.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health support.

How to Apply

If you’re ready to join a forward‑thinking, customer‑focused team and make a tangible impact in the insurance industry, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this job at brighthush

Join brighthush Today!

At brighthush, we’re not just building a company; we’re building a community of passionate, dedicated professionals who are committed to making a difference. If you’re a motivated, customer‑focused individual with a desire to grow and thrive in a dynamic, remote environment, this role is for you. Apply now and become part of a team that values innovation, collaboration, and the well‑being of every employee.