Experienced National Text & Chat Counselor – Crisis Communication & Risk Assessment Specialist

About brighthush

brighthush is a nationally recognized nonprofit organization that serves as the cornerstone of behavioral health crisis care across the United States. With a legacy of compassionate, evidence‑based support, brighthush operates a comprehensive crisis response system that connects individuals in distress with the help they need—whether through phone, text, or chat. Our mission is to provide immediate, culturally competent care to anyone facing a mental health or substance use crisis, ensuring safety, dignity, and hope for all.

As a remote‑first organization, brighthush empowers its team members to work from anywhere in the country while maintaining the highest standards of confidentiality, compliance, and quality. We are proud to be part of a growing movement that redefines how crisis care is delivered—fast, flexible, and fully accessible through the digital channels people trust most.

Why Join brighthush?

• Impact at Scale: Every message you respond to can change a life. You’ll be part of a network that reaches thousands of people in real time.
• Remote Flexibility: Work from your own private space—whether that’s your home office, a co‑working hub, or a quiet corner of a café.
• Professional Growth: We invest in your development through tuition reimbursement, mentorship programs, and access to industry conferences.
• Competitive Compensation: Earn a salary that reflects your expertise and dedication, with a range of $45,760 to $53,040 per year.
• Comprehensive Benefits: Enjoy generous paid time off, a retirement plan, and more.
• Inclusive Culture: brighthush celebrates diversity, equity, and inclusion. We’re committed to creating a workplace where every voice is heard.

Key Responsibilities

As a National Text & Chat Counselor, you will be the frontline of our crisis response team, providing timely, empathetic, and evidence‑based support to individuals in distress. Your day-to-day duties will include:

• Responding to incoming text and chat messages from callers seeking help, ensuring a compassionate and professional tone.
• Conducting thorough risk assessments to identify potential self‑harm or harm to others, and determining the appropriate level of care.
• Documenting all interactions accurately and in real time, maintaining strict adherence to HIPAA and organizational policies.
• Collaborating with multidisciplinary teams—including medical professionals, social workers, and case managers—to coordinate follow‑up care.
• Utilizing our secure digital platform to track case status, update client records, and flag urgent concerns.
• Participating in regular training sessions to stay current on crisis intervention protocols, cultural competency, and emerging best practices.
• Contributing to continuous improvement initiatives by sharing insights, suggesting workflow enhancements, and providing feedback on system usability.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in psychology, social work, or a related field is a plus.
• Excellent typing speed (minimum 45 WPM) and strong written communication skills.
• Demonstrated ability to de‑escalate tense or emotionally charged situations with empathy and calmness.
• Comfort working with diverse populations across age, ethnicity, gender identity, and socioeconomic backgrounds.
• Proficiency with laptops, headsets, and secure messaging platforms.
• Strong organizational skills and meticulous attention to detail in documentation.
• Commitment to maintaining confidentiality and compliance with HIPAA regulations.
• Reliable internet connection and a private, quiet workspace suitable for confidential conversations.

Preferred Qualifications

• Prior experience in crisis counseling, mental health support, or a related field.
• Knowledge of behavioral health assessment tools and risk‑assessment frameworks.
• Experience with electronic health record (EHR) systems or case‑management software.
• Multilingual abilities—especially Spanish, Mandarin, or other widely spoken languages—are highly valued.
• Certification in Crisis Intervention or related training (e.g., CFT, CBT, or DBT).

Skills & Competencies

• Empathy & Compassion: Ability to connect with individuals in crisis and convey genuine care.
• Critical Thinking: Rapid assessment of risk and decision‑making under pressure.
• Communication: Clear, concise, and supportive written communication.
• Technology Savvy: Comfortable navigating digital platforms, troubleshooting basic tech issues, and learning new tools quickly.
• Team Collaboration: Willingness to work cross‑functionally with medical, social, and administrative teams.
• Resilience & Self‑Care: Strategies for managing emotional fatigue and maintaining personal well‑being.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a National Text & Chat Counselor, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Paid tuition reimbursement for relevant graduate courses, certifications, or conferences.
• Regular performance reviews with clear pathways to advancement—whether into senior counseling roles, supervisory positions, or specialized clinical tracks.
• Cross‑departmental projects that allow you to broaden your skill set and contribute to organizational strategy.
• Access to a library of resources, including webinars, podcasts, and peer‑reviewed literature on crisis intervention.

Work Environment & Culture

brighthush fosters a culture of respect, transparency, and continuous learning. Our remote workforce is supported by:

• Weekly virtual team huddles to share successes, challenges, and best practices.
• A dedicated internal communication platform for real‑time collaboration and knowledge sharing.
• Flexible scheduling options that accommodate different time zones and personal commitments.
• Annual retreats and team‑building events that strengthen relationships and reinforce our shared mission.
• A commitment to mental health and well‑being, with access to counseling services, mindfulness resources, and wellness programs.

Compensation & Benefits

We offer a competitive salary range of $45,760 to $53,040 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• Generous paid time off (PTO) that grows with tenure.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Tuition reimbursement for approved educational pursuits.
• Employee assistance program (EAP) for personal and professional support.
• Flexible work arrangements and a stipend for home office equipment.

How to Apply

If you are passionate about making a tangible difference in people’s lives and thrive in a fast‑paced, remote environment, we encourage you to apply today. Join brighthush and become part of a dedicated team that is reshaping crisis care for the digital age.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.