Delivery Support Coordinator

When a delivery update is missing, customers need someone who can investigate and explain what happens next. ParcelMint provides shipment tracking and delivery support for independent online retailers. We’re hiring a Delivery Support Coordinator to monitor open shipments, investigate delivery exceptions, and keep customers and retail partners informed. Your responsibilities You’ll review shipment alerts and customer requests, check tracking records, and contact carriers through their business support channels. You’ll document your findings, communicate realistic next steps, and follow each case until it is resolved or handed to the appropriate decision-maker. Typical cases include delayed shipments, incorrect addresses, missing tracking updates, and packages marked delivered that customers cannot locate. You’ll also maintain case records, collect documentation for carrier investigations, and prepare a weekly summary of recurring delivery issues. Refunds and replacement orders require approval from the retailer. What we’re looking for At least one year of experience in customer service, shipping support, order administration, or logistics coordination. Clear, professional communication by email and phone. The ability to compare information across order records and tracking systems. Consistent follow-through when a case requires several updates. Comfort using spreadsheets and learning customer support software. Experience working with carrier tracking portals is helpful. A college degree is not required. Working at ParcelMint You’ll report to the Delivery Support Manager and receive paid training on our systems, retailer policies, and escalation procedures. This is a full-time employee position paying $23–$26 per hour, depending on relevant experience. Compensation is hourly, with no sales commissions. The schedule is Monday through Friday, 8 a.m.–4 p.m. Eastern Time, totaling 40 paid hours per week, including a paid 30-minute meal break each day. The position is fully remote and open to North Carolina residents. No travel is required. We provide a company laptop, headset, and required software. Reliable internet and a workspace suitable for customer calls are necessary. Benefits include ten days of annual paid time off and company-observed paid holidays. Apply through Indeed Submit your resume. You may include a brief example of how you investigated a customer issue and kept the customer informed. Selected candidates will have a phone screening followed by a video interview with the Delivery Support Manager. Applicants must be authorized to work in the United States. Immigration sponsorship is not available. We consider applicants based on job-related qualifications and provide reasonable accommodations during the hiring process. Pay: $23.00 - $26.00 per hour Expected hours: 40.0 per week Work Location: Remote