Digital IT Business Partner

IT Business Partner – Digital Location: Fully Remote Experience: 5+ Years

About the Role

MSR Technology Group is seeking an experienced IT Business Partner – Digital to support customer-facing digital platforms, CRM, and marketing technology initiatives. The ideal candidate will bridge business and IT teams, translate business needs into clear requirements, and support digital solutions from planning through testing and implementation.

Key Responsibilities

Gather and document business requirements through stakeholder workshops and interviews. Map current-state and future-state business processes. Manage requirements, acceptance criteria, and traceability using Azure DevOps, Jira, or similar tools. Support UAT planning, business sign-off, training, and go-live readiness. Partner with business and IT teams to improve customer portals, web platforms, dealer tools, and digital experiences. Support CRM, marketing technology, and digital analytics initiatives.

Required Qualifications

Bachelor’s degree in Business, IT, or a related field. 5+ years of business analysis experience on enterprise implementations or process improvement initiatives. Experience with requirements gathering, process mapping, and UAT. Familiarity with Azure DevOps, Jira, or equivalent requirements management tools. Experience supporting customer-facing digital platforms, portals, CRM, or marketing technology. Salesforce and Adobe Experience Manager (AEM) experience preferred.

Preferred Qualifications

Salesforce CRM, Adobe Experience Manager, or marketing automation experience. CCBA, CBAP, PMI-PBA, or BRMP certification. Experience in manufacturing, distribution, or retail environments. Interested candidates: Please send your resume to Sravan at [email protected]. MSR Technology Group is an Equal Opportunity Employer (EOE).