Director, Category Merchandise – Appliance
About mSupply
mSupply is a leading North American distributor of repair parts, equipment, and related products serving professionals across the appliance, HVAC, plumbing, commercial kitchen, and other essential service industries. Our business is built
around helping our customers get the right products, right when they need them.
As mSupply continues to evolve, we are building a centralized Merchandising organization designed to bring greater
consistency, scale, and commercial discipline to how we manage our categories. This is an opportunity to help shape that transformation and have a meaningful impact on how customers experience and purchase products across our digital and physical channels.The Opportunity
The Director, Category Merchandise – Appliance is a strategic, commercially driven leader responsible for the overall strategy and performance of mSupply’s Appliance category. Reporting to the VP of Merchandising, this role will own assortment, pricing, vendor strategy, product experience, and category performance across MyMarcone, mSupply Partner Sites, branch locations, and counter sales channels.
This leader will bring Business Units together around a unified category strategy and connect supplier programs, customer needs, digital merchandising, and branch execution to drive revenue and margin growth.
This is an opportunity for a merchandising leader who enjoys building, influencing, and creating structure in a growing organization — and who wants to help shape the future of category management at mSupply.
What You’ll Do
- Own the Appliance category strategy, including assortment, SKU selection, model coverage, product lifecycle, pricing, and merchandising across appliances, replacement parts, and accessories.
- Drive category revenue, margin, AOV, attachment, and overall commercial performance through data-driven assortment and pricing decisions.
- Build and maintain strong vendor and supplier relationships, including assortment strategy, new product introductions, supplier programs, co-marketing opportunities, and performance management.
- Partner with Finance and Business Unit leadership on pricing, margin optimization, competitive positioning, and category planning.
- Lead the Appliance product experience across digital and physical channels, ensuring consistent assortment presentation, product content, model-based navigation, and customer experience.
- Partner with Data and PIM teams to improve product data quality, taxonomy, SKU enrichment, compatibility information, and overall product readiness.
- Work closely with Marketing, IT, Supply Chain, Sales, and Business Unit leadership to translate category strategy into effective promotions, product launches, inventory plans, and go-to-market initiatives.
- Partner with branch and regional teams to strengthen counter sales execution, local assortment, showroom readiness, and sales team enablement.
- Develop category scorecards and use market, customer, vendor, and business performance insights to identify opportunities and improve results.
- Establish cross-channel strategies that connect digital merchandising with the way trades customers purchase through branches, counters, and online platforms.
- Serve as the subject-matter expert and category voice for Appliance across the organization.
What You’ll Bring
- 5+ years of experience in category management, merchandising, product management, or related commercial leadership, preferably in appliances, HVAC, building products, industrial distribution, or another B2B/trade environment.
- Experience owning a category P&L, revenue target, or significant commercial performance responsibility.
- Strong understanding of assortment planning, pricing strategy, merchandising, vendor management, and product lifecycle management.
- Experience working across both digital and physical/branch sales channels.
- Strong analytical skills and the ability to turn data and market insights into actionable business strategies.
- Experience working with product data, PIM systems, eCommerce platforms, or marketplace environments is a plus.
- Knowledge of appliance products, parts ecosystems, OEM/aftermarket compatibility, and the needs of trade customers is strongly preferred.
- Strong relationship-building, communication, and influencing skills with the ability to work effectively across Business Units and corporate functions.
- A commercially minded, entrepreneurial approach with the ability to build structure, create alignment, and drive change in a growing organization.
- Ability and willingness to travel 25%+ for vendor meetings, trade shows, branch visits, planning sessions, and company events.
Why Join mSupply?
At mSupply, you’ll have the opportunity to build something meaningful. This is more than managing an established category — you’ll help shape a centralized merchandising organization, influence how we serve customers across channels, and establish category strategies that can scale across the business.
You’ll work with leaders across Merchandising, Sales, Marketing, IT, Finance, Supply Chain, and our Business Units while building strong relationships with industry-leading suppliers. Your work will have a direct impact on how customers find, evaluate, and purchase the products they need to keep their businesses running.
If you are a strategic merchandising leader who combines commercial thinking, customer understanding, analytical discipline, and the ability to influence across an organization, we invite you to bring your expertise to mSupply.
Physical Demands & Work Environment
- Prolonged periods of sitting and working on a computer.
- Occasional standing, walking, and moving throughout office or branch environments.
- Ability to travel periodically for vendor meetings, branch visits, trade shows, and company events.
- Ability to lift up to 15–20 pounds occasionally.
- This position may require more than 40 hours per week based on business needs.
mSupply offers a competitive compensation and benefits package, opportunities for professional growth, and the opportunity to make a meaningful impact within a growing North American organization.
We prioritize your well-being from day one with a comprehensive benefits package that includes:- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
5+ years category management or merchandising experience; experience owning category P&L; strong analytical skills; ability to travel 25%+; ability to lift 15-20 lbs occasionally.
Key Responsibilities
- owning category strategy
- driving revenue growth
- managing vendor relationships
Skills & Tools
PIM systems, eCommerce platforms
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About mSupply
A leading North American distributor of repair parts, equipment, and related products serving professionals across appliance, HVAC, plumbing, and commercial kitchen industries. — Industry: Retail and Wholesale