Director of Business Operations and Performance

This is a Fully Remote Job About Our Client: The organization operates in the consulting, analytics, and technology-enabled solutions industry. It addresses the challenges of managing growth complexity by building operational infrastructure and performance management capabilities to support sustainable business results. The company has established strong client relationships, expanded capabilities, and is pursuing meaningful growth opportunities. About the Opportunity: The DIRECTOR OF BUSINESS OPERATIONS AND PERFORMANCE is responsible for building and leading the business operating infrastructure that integrates commercial growth, client delivery, financial performance, resource planning, and strategic priorities into a scalable, data-driven management system. The role partners closely with senior leadership to improve visibility, decision-making, and accountability across the business lifecycle. This position combines hands-on development of processes and frameworks with strategic leadership to establish a scalable Business Operations function supporting the organization’s growth. Responsibilities: Lead the development and evolution of the Business Operations & Performance function. Establish management systems connecting strategy, sales, delivery, staffing, financial performance, and priorities. Partner with senior leadership to enhance operational effectiveness and business visibility. Build and maintain operating rhythms including business reviews, forecasting, KPI reporting, and dashboards. Facilitate cross-functional alignment across key departments. Develop governance structures and decision frameworks to improve scalability. Assess organizational needs and recommend growth of the Business Operations function. Manage sales operations processes including pipeline management, forecasting, and revenue performance. Develop sales productivity metrics and growth dashboards. Improve forecast accuracy and revenue predictability with sales leadership. Evaluate sales capacity and commercial investments. Support annual planning and sales target development. Ensure commercial systems provide actionable insights. Lead enterprise forecasting processes for bookings, revenue, utilization, staffing, margin, and profitability. Requirements: Proven experience building or leading business operations or performance management functions. Strong analytical and strategic planning skills. Ability to develop processes, frameworks, and reporting capabilities. Experience partnering with senior leadership to influence decisions. Knowledge of sales operations, forecasting, and resource planning. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.