Director of Client Partnerships

Role Description The Director of Client Partnerships at Hospital Español de Veracruz (HEV) is a full-time remote role responsible for leading and expanding strategic relationships with key clients and partner organizations. This role oversees the development and execution of partnership plans, ensures high-quality account management, and identifies opportunities to deepen collaboration and drive mutual value. Day-to-day responsibilities include managing a portfolio of client accounts, conducting regular check-ins and business reviews, aligning client needs with HEV’s services, and coordinating with internal teams to deliver on partnership commitments. The Director will analyze performance data, prepare proposals and presentations, negotiate partnership terms, and support sales efforts to grow existing accounts and secure new collaborations. This position also contributes to long-term strategic planning, supports cross-functional initiatives, and maintains consistent, clear communication with stakeholders across different time zones.

Qualifications

Strong Communication skills, including the ability to convey complex information clearly, facilitate meetings, and build trust with diverse stakeholders. Expertise in Strategic Partnerships and Strategic Planning to design, implement, and refine partnership frameworks that support organizational goals. Proficiency in Account Management to oversee client portfolios, ensure satisfaction, and manage contract renewals and expansions. Experience in Sales, particularly consultative or solutions-based selling, to identify growth opportunities and support revenue objectives. Demonstrated ability to work independently in a remote setting, manage multiple projects, and prioritize tasks in a dynamic environment. Strong analytical, negotiation, and problem-solving skills, with comfort using data and metrics to guide decisions. Background in healthcare, hospital operations, or related sectors is highly beneficial. Bachelor’s degree in Business, Management, Communications, or a related field; advanced degree or relevant certifications are a plus. Fluency in Spanish and proficiency in English, with cross-cultural competence for working with international partners.