Director of Client Services

Company Description

Stratinext is a digital growth and marketing agency that helps businesses build, grow, and scale their online presence through strategic marketing and technology. The team designs high-performing websites, e-commerce platforms, and data-driven performance marketing campaigns, including Meta and Google Ads. Stratinext also provides SEO, social media management, branding, creative design, and AI-powered solutions such as chatbots, voice AI, and content creation. By combining creativity with analytics, the agency focuses on generating quality leads, increasing conversions, and delivering measurable business results. Stratinext serves startups, local businesses, and established brands with customized digital solutions that drive sustainable growth. Role Description The Director of Client Services is a full-time remote role responsible for leading client relationships and ensuring exceptional service delivery across Stratinext’s digital marketing and technology solutions. This role oversees client onboarding, account management, and ongoing communication, acting as the primary strategic partner for key accounts. The Director will collaborate with cross-functional teams to align client goals with performance marketing, SEO, social media, web development, and AI-powered initiatives, while monitoring results and recommending improvements. Daily responsibilities include setting client service standards, reviewing campaign performance, resolving escalations, and identifying opportunities for account growth and long-term partnerships. The role also involves mentoring and guiding client service team members to maintain a high level of customer satisfaction and operational efficiency.

Qualifications

Strong Client Services and Customer Service skills, with a track record of building long-term, trust-based relationships. Analytical Skills to interpret performance data, derive insights, and support data-driven decision-making for client strategies. Experience driving Customer Satisfaction through proactive communication, issue resolution, and continuous improvement of service processes. Proven Team Management capabilities, including coaching, performance feedback, and fostering collaboration in a remote environment. Background in digital marketing, advertising, or agency environments, with familiarity across channels such as paid media, SEO, social media, and web projects. Excellent written and verbal communication skills, including the ability to present strategies and results to senior stakeholders. Strong organizational and project management abilities, with attention to detail and comfort handling multiple accounts and deadlines. Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience. Experience with CRM tools, project management platforms, and analytics dashboards is highly beneficial.