Seasoned Part‑Time Customer Experience Coordinator – Retail Operations & Guest Relations Specialist (Retail Excellence Leader) at brighthush

About brighthush

brighthush is not just a retailer; it is a global movement that redefines how people shop for quality, style, and value. With a footprint spanning more than 30 countries, brighthush has become synonymous with affordable luxury, offering a curated selection of designer apparel, accessories, and home goods at a fraction of the price. Our mission is simple yet powerful: to make high‑end fashion accessible to everyone, while delivering an unforgettable in‑store experience that feels personal, welcoming, and effortless.

At the heart of brighthush’s success lies a culture that thrives on innovation, inclusivity, and relentless customer focus. We empower every associate—from the front‑line greeter to the senior manager—to become ambassadors of our brand promise. As a Fortune 100 company, brighthush provides a dynamic environment where creativity meets operational excellence, and where every team member has the opportunity to grow, learn, and make a tangible impact on millions of shoppers worldwide.

Why Join brighthush?

If you are passionate about creating memorable moments for customers and enjoy leading high‑performing teams, the Part‑Time Customer Experience Coordinator role is your gateway to a rewarding career. This position blends front‑line engagement, leadership development, and operational oversight, all while offering the flexibility of a part‑time schedule. At brighthush, you will be the linchpin that connects associates, customers, and leadership, ensuring that every interaction reflects our brand’s promise of quality, value, and integrity.

Key Responsibilities

• Customer Engagement & Service Excellence: Craft a warm, inviting atmosphere for both internal and external customers. Respond to inquiries, resolve concerns, and turn challenges into opportunities for loyalty and advocacy.
• Associate Leadership & Development: Mentor and coach associates on front‑end best practices, personalized service, and loyalty program promotion. Lead by example, fostering a culture of honesty, integrity, and continuous improvement.
• Operational Oversight & Staffing: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels. Ensure associates execute tasks in line with store plans and prioritize effectively.
• Communication & Collaboration: Serve as the bridge between associates and management. Provide clear, timely updates on priorities, progress, and feedback.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Promote a safe, secure, and inclusive work environment.
• Program Support & Performance: Champion credit and loyalty programs, support shrink reduction initiatives, and contribute to store performance goals.
• Continuous Improvement & Innovation: Identify opportunities for process enhancements, share best practices, and implement solutions that elevate the customer experience.
• Additional Duties: Perform other tasks as assigned to support store operations and team success.

Essential Qualifications

• Retail Experience: Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Merchandising Knowledge: Strong understanding of merchandising techniques and visual presentation standards.
• Multitasking & Detail Orientation: Demonstrated ability to juggle multiple priorities in a fast‑paced environment while maintaining meticulous attention to detail.
• Communication Skills: Excellent verbal and written communication skills, with a knack for clear, concise messaging.
• Adaptability: Ability to pivot quickly in response to changing priorities and unexpected situations.
• Team‑Player Mindset: Collaborative approach, working effectively with peers and supervisors.
• Training & Development: Proven ability to train and develop others, fostering a culture of growth and accountability.
• Availability: Flexible schedule, including nights, weekends, and holidays.

Preferred Skills & Competencies

• Experience with point‑of‑sale (POS) systems and cash handling procedures.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Strong analytical mindset, able to interpret sales data and customer feedback.
• Customer‑centric approach, with a passion for delivering memorable experiences.
• Proficiency in Microsoft Office Suite and retail management software.
• Leadership qualities that inspire confidence and drive performance.

Skills & Competencies for Success

• Emotional Intelligence: Ability to read customer and associate cues, respond with empathy, and de‑escalate tense situations.
• Problem‑Solving: Quick thinker who can devise practical solutions on the fly.
• Time Management: Prioritize tasks effectively, ensuring that critical store operations run smoothly.
• Technology Savvy: Comfortable using POS, inventory, and customer‑relationship tools.
• Leadership Presence: Command respect through confidence, integrity, and a positive attitude.
• Data‑Driven Decision Making: Use metrics and KPIs to guide actions and measure impact.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to a wealth of development resources designed to accelerate your career trajectory.

• Structured leadership development programs that prepare you for full‑time management roles.
• Mentorship from senior leaders who share their expertise and insights.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Opportunities to lead special projects, such as store redesigns or customer loyalty campaigns.
• Access to brighthush’s internal learning platform, featuring courses on retail strategy, customer psychology, and operational excellence.
• Regular performance reviews with clear, actionable feedback and a personalized growth plan.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive culture where every voice is heard. Our stores are more than retail spaces—they are community hubs that celebrate diversity, creativity, and collaboration. You will work alongside passionate associates who share a commitment to excellence and a desire to make a difference in customers’ lives.

Key cultural pillars include:

• Integrity & Transparency: We value honesty in all interactions, fostering trust among teammates and customers.
• Continuous Learning: We encourage curiosity and provide resources for skill development.
• Team Spirit: Collaboration is at the core of our success; we celebrate collective achievements.
• Work‑Life Balance: Flexible scheduling and supportive policies help you thrive both professionally and personally.
• Innovation & Agility: We embrace new ideas, technologies, and processes to stay ahead in a fast‑evolving retail landscape.
• Community Engagement: We partner with local charities, host in‑store events, and encourage associates to volunteer.

Compensation, Perks & Benefits

While the base hourly rate for this part‑time role ranges from $16.75 to $17.25 (subject to experience and qualifications), brighthush offers a comprehensive benefits package for eligible employees, including:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for mental and emotional support.
• Health, dental, and vision coverage (for full‑time equivalents).
• 401(k) retirement plan with company match for eligible employees.
• Paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Referral bonuses for bringing talented friends to the team.
• Scholarship and adoption assistance programs.
• Paid parental leave and flexible work arrangements.

How to Apply

If you are ready to elevate the customer experience, lead a high‑performing team, and grow your career with a global retail powerhouse, we want to hear from you. Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.