Director of Customer Growth

Company Description

INORIZA Southeast Asia Consultants is a specialist international business development consultancy focused on supporting companies and institutions in their export and internationalization efforts, particularly in Southeast Asia. The organization provides high-value, fully customized services that help clients successfully build and grow their businesses in global markets. Its offerings span from strategy formulation to hands-on implementation, with a core aim of increasing trade and investment. INORIZA’s expertise includes international business development and facilitation, international sourcing, international marketing, market intelligence and planning, market research, and international trade development. The consultancy is known for its practical, results-oriented approach and close collaboration with clients. Role Description The Director of Customer Growth is a full-time remote role responsible for driving client acquisition, retention, and expansion across key international markets, with a focus on Southeast Asia. This role leads the development and execution of customer growth strategies, aligning business development, marketing, and sales activities to achieve measurable revenue and portfolio growth. Day-to-day responsibilities include identifying and qualifying new business opportunities, nurturing strategic client relationships, and overseeing the design of tailored internationalization and trade development programs. The Director will collaborate with internal consultants to manage growth-focused projects, analyze market trends and customer data, and refine value propositions based on client feedback and performance metrics. This position also involves setting targets, monitoring progress, preparing executive-level reports, and continuously optimizing customer journeys to ensure long-term client success.

Qualifications

Strong business development and sales skills, with a track record of acquiring, growing, and retaining B2B clients in international markets. Analytical skills for interpreting market data, customer metrics, and financial performance to inform growth strategies and decision-making. Project management experience, including planning, executing, and overseeing multi-stakeholder growth initiatives from concept to delivery. Marketing capabilities to design and guide customer-focused campaigns, positioning, and go-to-market strategies in diverse cultural contexts. Experience in international business development, trade facilitation, or consulting, preferably with exposure to Southeast Asia markets. Excellent communication, negotiation, and relationship-building abilities, with comfort presenting to senior stakeholders and clients. Ability to work independently in a remote environment, prioritize multiple initiatives, and collaborate virtually with cross-functional teams. Bachelor’s degree in Business, Marketing, International Relations, or a related field; an advanced degree is an advantage. Proficiency in English; additional regional languages relevant to Southeast Asia are beneficial.