Vice President of Services

Company Description meetago group operates meetago®, one of Europe’s leading MICE portals for sourcing, booking, and managing corporate meetings, events, and group accommodation. The platform streamlines the entire event lifecycle by integrating procurement, planning, booking, and payment into a structured end-to-end workflow. AI-powered features support data-driven decisions, automate recurring tasks, and ensure transparency and compliance through clear approval processes. More than 7,000 companies, including major global brands, rely on meetago® for visibility, efficiency, and control over corporate events, while hotels and venues benefit from a powerful digital sales channel. With over 20 years of MICE expertise, meetago group continues to shape the digital meetings market through meetago® and tagungshotel.com®. Role Description The Vice President of Services is a full-time, remote leadership role responsible for overseeing the end-to-end delivery of services to corporate clients, hotels, and venues using meetago® solutions. This position leads service operations, including implementation, customer success, account management, and support, ensuring a consistent, high-quality experience across all touchpoints. The role includes designing and optimizing service processes, defining performance metrics, and driving continuous improvement in efficiency, quality, and customer satisfaction. The Vice President of Services collaborates closely with Product, Sales, Finance, and Technology teams to align service offerings with business goals and client needs, and to support scalable growth across markets. Day-to-day responsibilities involve managing and mentoring service teams, prioritizing strategic initiatives, overseeing budgets and resource planning, and representing the services function in executive discussions and external stakeholder meetings.

Qualifications

Strong Analytical Skills to interpret service performance data, identify trends, and guide decision-making. Proficiency in Finance and Budgeting to manage departmental budgets, forecast resource needs, and support profitability goals. Demonstrated Strategic Planning capabilities to define service vision, roadmap, and operational frameworks in line with company objectives. Proven Team Leadership experience in building, coaching, and scaling multi-disciplinary, remote or hybrid service teams. Extensive experience in service operations, customer success, or professional services in SaaS, digital platforms, or travel/events industries. Ability to collaborate effectively across functions and geographies, with strong stakeholder management and communication skills. Track record of driving process optimization, service standardization, and continuous improvement initiatives. Bachelor’s or Master’s degree in Business, Management, Finance, or a related field, or equivalent practical experience. Comfort working in an international, technology-driven environment; experience in the MICE or hospitality sector is a plus.