Director of International Client Operations

Company Description

Ethio Capital Solutions (ECS) is a licensed investment advisory firm and among the first institutions accredited by the Ethiopian Capital Market Authority to operate in the country’s emerging capital market ecosystem. Founded by professionals with deep experience in Ethiopia and the United States, ECS provides specialized advisory services in capital market regulation, sustainable finance, ESG integration, and institutional capacity development. The firm collaborates closely with policymakers, regulators, market specialists, technology innovators, and investment firms across Ethiopia, Kenya, the US, and global markets to deliver forward-looking solutions. ECS supports leading financial institutions in strengthening governance, risk, and compliance frameworks in line with regulatory standards and the Climate-Resilient Green Economy strategy. Every engagement is grounded in rigorous analysis and practical implementation, positioning ECS as a committed partner in building Ethiopia’s financial future. Role Description The Director of International Client Operations is a full-time, remote role responsible for overseeing and optimizing service delivery to ECS’s international clients across multiple markets. This position manages end-to-end client operations, including onboarding, account management, and coordination of advisory and technical assistance projects, ensuring that service standards and contractual obligations are consistently met. The director will lead operational planning, establish performance metrics, and collaborate with internal teams to streamline workflows and improve cross-border communication. The role includes monitoring client satisfaction, identifying operational risks, and implementing corrective actions to support sustainable growth and long-term client relationships. The director will regularly engage with senior leadership and external partners to align operational priorities with ECS’s strategic objectives and market opportunities.

Qualifications

Strong operations management skills, including process design, workflow optimization, and performance monitoring. Proficiency in finance and budgeting to support planning, forecasting, and resource allocation for international client portfolios. Demonstrated ability in account management and customer satisfaction, with experience building and maintaining long-term client relationships. Experience leading international or cross-border operations in financial services, consulting, or capital markets is highly beneficial. Excellent analytical, problem-solving, and decision-making abilities, with attention to detail and data-driven judgment. Advanced communication and stakeholder management skills, including the ability to work effectively across cultures and time zones. Proven leadership experience managing multidisciplinary teams and driving operational change. Master’s degree in business, finance, economics, public policy, or a related field preferred; relevant professional certifications are an advantage.