Director of Operations
Director of Operations Spinning Babies® | Remote – United States | Full-Time Salary: $95,000 to $115,000 annually, based on experience Reports to: Chief Operations & Financial Officer (COFO) Leadership: Member of the Spinning Babies® Leadership Team About Spinning Babies® Spinning Babies® is an internationally recognized maternal health education company dedicated to improving birth experiences through education, professional training, and practical resources for healthcare providers, birth professionals, and expectant families. We offer in-person and online workshops, professional development programs, online courses, and educational products to a growing international community.
About the Role
We are seeking an experienced Director of Operations to lead our Operations department, improve business processes, and support the continued growth of Spinning Babies®. This is a hands-on leadership position responsible for managing day-to-day operations, leading the Operations team, and ensuring the successful execution of workshops, professional education programs, online learning, business systems, and customer service. The ideal candidate is comfortable moving between strategic planning and daily execution. They can manage employees, budgets, contracts, vendor relationships, and complex operational projects while taking direct responsibility for results—not simply delegating work. As a member of the Leadership Team, the Director will translate business priorities into actionable plans, improve operational efficiency, and support the company's financial and growth objectives.
Key Responsibilities
Operations Management & Project Execution Lead day-to-day Operations activities, priorities, and cross-functional initiatives. Personally manage operational projects from planning through completion, ensuring clear accountability, timelines, and deliverables. Use Asana to create and manage project plans, assignments, dependencies, deadlines, and progress reporting. Establish departmental priorities, manage competing demands, and resolve operational challenges. Develop and improve standard operating procedures (SOPs), workflows, and business processes. Coordinate with Marketing, Sales, Finance, Curriculum, and other departments to support company initiatives. Provide regular leadership updates on departmental performance, project progress, and operational risks. Budget & Financial Management Develop and manage the annual Operations budget in collaboration with the COFO. Monitor departmental expenses, project costs, contractor expenditures, and vendor spending. Review actual expenses against budget, prepare forecasts, and identify financial concerns. Evaluate the costs and profitability of workshops, professional programs, and online learning initiatives. Identify opportunities to improve efficiency, reduce expenses, and maximize resources. Review and negotiate vendor contracts and pricing within established authority. Make operational decisions with an understanding of their financial impact. Operations Team Leadership Directly manage the Operations team, including Systems, Online Learning, Professional Development & Continuing Education, and Workshop Support. Establish clear responsibilities, priorities, performance expectations, and accountability. Conduct regular team meetings, provide coaching and feedback, and support employee development. Manage workloads, address performance concerns, and resolve operational challenges. Foster collaboration and effective communication within a remote work environment. Balance effective delegation with direct ownership of management-level responsibilities. Approved Trainer Relations & Operations Serve as the primary operational liaison for Spinning Babies®' international network of Approved Trainers. Maintain positive professional relationships while ensuring consistent implementation of company policies, agreements, and operational standards. Oversee Trainer agreements, onboarding, renewals, operational expectations, and significant communications. Address complex Trainer concerns, accountability matters, and contractual issues in coordination with company leadership. Work with the Workshop Support Coordinator to ensure routine Trainer and workshop administration is handled effectively. Recommend improvements to Trainer communication, processes, and operational effectiveness. Workshops, Professional Education & Online Learning Oversee operational execution of professional workshops, continuing education, advanced training programs, and certifications. Manage operational priorities, budgets, resources, and timelines for online courses and educational product launches. Coordinate with Curriculum, Marketing, Sales, Systems, and Finance to ensure successful program development and implementation. Support Shopify eCommerce operations and new product launches, with attention to customer satisfaction, profitability, and timelines. Identify opportunities to improve program efficiency and support company growth objectives. Salesforce, Systems & Technology Work closely with the Systems Manager to ensure company technology supports operational needs and business growth. Maintain a strong working understanding of Salesforce CRM workflows, reporting, implementation, and business processes. Participate in Salesforce implementation, integration, adoption, and ongoing improvement initiatives. Coordinate operational priorities with internal stakeholders and external technology partners. Understand how Salesforce, the Learning Management System (LMS), Shopify, and other platforms support business operations. Identify opportunities to improve systems, automate processes, reduce manual work, and improve data accuracy. Contracts, Customer Service & Operational Improvement Manage operational relationships and agreements with vendors, Approved Trainers, guest speakers, and service providers. Monitor vendor performance, contractual commitments, costs, and renewals. Oversee customer service performance through the Systems Manager, including service quality, recurring issues, and process improvements. Establish meaningful operational KPIs and reporting to support leadership decisions. Identify recurring problems and implement sustainable solutions that improve efficiency and accountability. Leadership Team Responsibilities Participate in weekly leadership meetings, business planning, and operational decision-making. Translate company goals and strategic priorities into actionable operational plans. Develop departmental dashboards and provide updates on performance, budgets, staffing capacity, and project progress. Identify operational risks and recommend solutions before they affect business performance. Collaborate across departments to support business growth and the successful implementation of company initiatives. Exercise independent judgment while keeping the COFO informed of significant financial, operational, or personnel matters.
Required Qualifications
Minimum 5 years of progressively responsible operations management experience, including direct people management. Demonstrated success in a hands-on operational leadership position. Strong proficiency in Asana, including creating and managing projects, timelines, assignments, and cross-functional workflows. Working experience with Salesforce, including CRM processes, reporting, implementation, or business workflows. Experience developing and managing departmental or project budgets. Proven ability to manage multiple projects simultaneously and bring them to successful completion. Experience managing remote teams, independent contractors, and external vendors. Strong organizational, analytical, financial, communication, and problem-solving skills. Experience improving operational processes, workflows, and SOPs. Ability to make independent decisions, establish priorities, and take ownership of results. Must reside in the United States.
Preferred Qualifications
Experience in a growing, founder-led, or entrepreneurial organization. Background in professional education, healthcare education, online learning, eCommerce, or related industries. Experience with Salesforce implementations, integrations, or major systems transitions. Familiarity with Learning Management Systems and online course delivery. Experience managing independent contractor networks, professional instructors, or service agreements. Experience evaluating profitability and identifying cost-saving opportunities. The Right Candidate We are looking for someone who enjoys being actively involved in the business and takes pride in getting things done. You are comfortable developing a budget, managing employees, negotiating with vendors, creating an Asana project plan, resolving an operational challenge, and coordinating a program launch. You know how to lead a team without simply passing work down to others. You take responsibility for your deliverables, communicate clearly, and understand how daily operational decisions affect financial performance and long-term business goals. You bring structure, accountability, and sound judgment to a growing organization while remaining flexible, collaborative, and solutions-oriented. Compensation & Benefits Salary: $95,000 to $115,000 annually, based on experience and qualifications. Position: Full-time, salaried. Location: Remote, United States. Applicants must reside in the U.S. Benefits: Eligible employees receive benefits in accordance with company policies, with additional details provided during the hiring process. Spinning Babies® is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, marital status, military status, or any other status protected by applicable law. To Apply: Complete the application here and upload your cover letter and resume here: https://forms.gle/k7Gve22QUcwEM1Fe8 Questions can be directed to [email protected]. Please use the subject line: Director of Operations.