Director of Quality Assurance
Director of Quality Assurance Location: Remote, United States
About the Role
We are seeking an experienced Director of Quality Assurance to lead the company's quality assurance strategy, standards, and continuous improvement initiatives. This role is responsible for establishing quality control processes, ensuring compliance with applicable requirements, identifying operational risks, and improving the consistency and reliability of products, services, and business processes. The ideal candidate will have strong analytical and leadership skills, a thorough understanding of quality management principles, and a proven ability to develop effective quality assurance programs, lead teams, and drive measurable improvements across the organization.
Key Responsibilities
Develop and implement quality assurance strategies, policies, and procedures aligned with company objectives and industry standards. Lead and oversee quality assurance activities, ensuring products, services, and operational processes meet established quality requirements. Establish quality standards, inspection procedures, testing protocols, and performance metrics to monitor organizational performance. Manage, mentor, and develop quality assurance personnel, promoting accountability, consistency, and continuous improvement. Conduct internal audits, process reviews, and quality assessments to identify gaps, evaluate risks, and recommend corrective actions. Analyze quality data, customer feedback, performance reports, and defect trends to identify root causes and prevent recurring issues. Collaborate with Product Development, Engineering, Operations, Customer Service, and other departments to resolve quality concerns. Develop and maintain documentation, quality records, standard operating procedures, and reporting systems. Oversee corrective and preventive action plans and verify that implemented solutions effectively address identified problems. Ensure compliance with applicable regulations, contractual requirements, and relevant quality management standards. Establish and monitor key quality indicators, including defect rates, error frequency, audit findings, and corrective action completion. Identify opportunities to improve processes, reduce operational risks, and increase efficiency through data-driven initiatives. Coordinate quality-related training programs to strengthen employee awareness and adherence to established standards. Evaluate quality management systems and technologies to improve monitoring, reporting, and process control. Prepare and present quality performance reports, audit findings, risk assessments, and improvement recommendations to senior management.
Qualifications
Bachelor's degree in Quality Management, Engineering, Business Administration, Operations Management, or a related field. Master's degree or professional certification, such as Certified Manager of Quality/Organizational Excellence (CMQ/OE), is preferred. 7+ years of experience in quality assurance, quality management, compliance, or process improvement, including leadership experience. Proven ability to develop quality management programs, lead audits, and implement effective corrective and preventive actions. Strong understanding of quality assurance methodologies, root cause analysis, risk assessment, and continuous improvement practices. Experience with quality management systems, process documentation, reporting tools, and data analysis. Familiarity with relevant industry standards and regulatory requirements appropriate to the company's products or services. Excellent leadership, analytical, organizational, and problem-solving skills. Strong communication skills and the ability to work effectively with cross-functional teams. Demonstrated ability to manage multiple priorities, evaluate complex issues, and make evidence-based decisions. Experience implementing process improvements and maintaining quality management systems is preferred. Work Arrangement Remote — United States Employment Type Full-time Reporting To Vice President of Operations, Chief Operating Officer (COO), or another senior executive, depending on the company's organizational structure.