Senior Customer Success Engineer – Japan – Driving DevSecOps Success with brighthush

About brighthush

brighthush is a global leader in intelligent orchestration for DevSecOps, empowering organizations to accelerate digital transformation, enhance developer productivity, and secure the software delivery lifecycle. With a community of more than 50 million registered users and a portfolio trusted by over half of the Fortune 100, brighthush is redefining how teams ship better, faster, and more securely. Our platform unifies source code management, continuous integration and delivery, security scanning, and agile planning into a single, seamless experience that eliminates silos and unlocks the full potential of every developer, product owner, and security professional.

At brighthush, we believe that technology should be a catalyst for human creativity, not a barrier. That’s why we embed artificial intelligence into every layer of our product and culture. All team members are encouraged to harness AI to streamline workflows, uncover insights, and drive innovation. Our high‑performance culture is built on shared values, continuous learning, and a relentless focus on customer outcomes. We’re a remote‑first organization that thrives on collaboration across time zones, cultures, and disciplines.

Role Overview

As a Senior Customer Success Engineer based in Japan, you will be the technical bridge between brighthush’s cutting‑edge platform and our diverse APJ customer base. You’ll partner with customers to unlock measurable value, guide them through complex deployments, and champion best‑practice DevSecOps adoption. Your influence will extend beyond individual accounts: you’ll shape enablement content, mentor peers, and contribute to the broader brighthush community.

This role is ideal for a seasoned technical consultant who thrives on solving intricate problems, communicates with clarity, and excels in a remote, asynchronous environment. You’ll have the opportunity to grow into a customer‑facing technical leader, supported by a collaborative team that values mentorship and continuous improvement.

What You’ll Do

• Technical Consultancy & Solution Guidance – Provide on‑demand, deep‑technical support via Zoom, email, and chat, helping customers troubleshoot day‑to‑day issues and architect robust brighthush solutions for their DevSecOps workflows.
• Drive Adoption & Customer Value – Own the end‑to‑end customer journey across APJ accounts, ensuring that each engagement delivers tangible outcomes that support renewals and expansion.
• Architectural & DevSecOps Expertise – Deliver architectural guidance across source code management, CI/CD pipelines, security scanning, and agile planning, unblocking implementations and driving adoption.
• Account Collaboration – Partner closely with Account Executives and Renewals Managers to align technical recommendations with customer objectives, account plans, and revenue goals.
• Customer Workshops & Enablement – Design, plan, and lead workshops, demos, and enablement sessions that empower teams to adopt brighthush confidently and achieve measurable value.
• Specialty Competency Development – Continuously deepen your expertise in brighthush capabilities and related DevSecOps tooling, staying current on new features, patterns, and industry trends.
• Enablement & Knowledge Sharing – Contribute to scalable enablement by improving documentation, creating tutorials, and mentoring both team members and customers to build technical competency.
• Multi‑Engagement Management – Manage multiple customer engagements simultaneously, prioritizing effectively, communicating status, risks, and next steps to keep implementations on track.

Essential Qualifications

• Proven experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt complex technical solutions.
• Deep familiarity with DevSecOps workflows and related practices across source code management, CI/CD, security, and agile planning, with a demonstrated ability to grow breadth over time.
• Hands‑on technical background in software development, systems engineering, or a comparable technical environment, or equivalent practical experience.
• Exceptional communication and collaboration skills, with the ability to explain complex technical topics clearly to customers, account teams, and cross‑functional partners.
• Strong facilitation skills – able to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption.
• Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly.
• Passion for supporting customers across APJ and adapting to diverse cultures, working styles, and technical maturity levels.
• Must be based in Japan and hold full working rights in Japan.
• Fluent in Japanese and English (both written and spoken).

Preferred Qualifications

• Experience working in a SaaS or cloud‑native environment, especially with DevOps or DevSecOps platforms.
• Knowledge of CI/CD tooling such as Jenkins, GitHub Actions, or Azure DevOps, and security tools like Snyk, Trivy, or OWASP ZAP.
• Background in customer success, technical account management, or pre‑sales engineering.
• Experience mentoring junior engineers or customer success professionals.
• Certifications in cloud platforms (AWS, Azure, GCP) or DevSecOps practices.

Skills & Competencies

• Technical fluency in Git, GitHub, GitLab, or similar source control systems.
• Strong understanding of CI/CD pipelines, automated testing, and deployment strategies.
• Proficiency in scripting languages (Python, Bash, PowerShell) and configuration management (Ansible, Terraform).
• Solid grasp of security best practices, vulnerability scanning, and compliance frameworks.
• Excellent problem‑solving skills with a data‑driven mindset.
• Adaptability to fast‑changing technology landscapes and customer needs.
• High emotional intelligence and customer‑centric mindset.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact, learning, and leadership. As a Senior Customer Success Engineer, you’ll:

• Progress to a Technical Lead or Customer Success Director role, overseeing larger accounts and shaping strategy.
• Lead cross‑functional initiatives that influence product roadmap and customer experience.
• Participate in global knowledge‑sharing forums, webinars, and industry conferences.
• Access a dedicated Learning & Development budget, covering courses, certifications, and conference attendance.
• Benefit from mentorship programs that pair you with senior leaders across engineering, product, and sales.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in Japan while staying connected to a vibrant, global community. We value:

• Flexibility – Flexible paid time off, remote work, and a results‑oriented approach.
• Collaboration – Cross‑functional teams that share knowledge through internal wikis, Slack channels, and regular virtual town halls.
• Diversity & Inclusion – A commitment to creating an inclusive environment where every voice is heard.
• Innovation – A culture that encourages experimentation, AI integration, and continuous improvement.
• Recognition – Regular shout‑outs, peer recognition programs, and performance bonuses.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity compensation and an Employee Stock Purchase Plan.
• Health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Professional development stipend and access to a Growth & Development Fund.
• Wellness programs, including mental health resources and fitness subsidies.
• Regular team‑building events and community outreach initiatives.

How to Apply

Ready to help customers unlock the full potential of DevSecOps with brighthush? Submit your application through the link below and join a team that values innovation, collaboration, and customer impact.

Apply to this job

We’re an Equal Opportunity Employer

brighthush is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on merit, experience, and fit for the role, regardless of race, color, religion, ancestry, sex, gender identity, sexual orientation, national origin, age, citizenship, marital status, disability, or any other protected characteristic.