Director of Service Operations
Company Description
Civera Capital Partners is a strategic advisory firm founded in 2026 that provides data-driven capital markets and investment analysis to institutions, corporations, and investors. The firm focuses on enhancing decision-making and governance through rigorous integration of environmental, social, and governance (ESG) factors. Its services include advanced financial modeling, valuation, risk assessment, and actuarial analysis designed to support sustainable long-term value creation. Civera Capital Partners offers a collaborative, analytical environment for professionals interested in combining finance, sustainability, and strategic advisory work. Role Description The Director of Service Operations is a full-time, remote role responsible for overseeing end-to-end service delivery to clients and internal stakeholders. This position manages operations processes, service performance metrics, and continuous improvement initiatives to ensure high-quality and timely delivery of advisory services. Day-to-day responsibilities include designing and refining service workflows, monitoring service-level agreements, leading root-cause analysis for service issues, and implementing corrective actions. The Director collaborates with client service teams, analytics specialists, and leadership to enhance customer satisfaction, standardize best practices, and scale operational capabilities. This role also involves coaching and developing operations and service staff, establishing reporting dashboards, and contributing to strategic planning for future service offerings.
Qualifications
Demonstrated expertise in Operations Management and Service Delivery, including process design, workflow optimization, and performance monitoring. Strong Analytical Skills with experience using data to diagnose issues, improve service quality, and inform operational decision-making. Proven track record in Customer Service and Customer Satisfaction, with the ability to design and implement client-centric service standards. Experience leading remote or distributed teams, with strong organizational skills and the ability to manage multiple projects concurrently. Excellent written and verbal communication skills, with the ability to collaborate effectively across advisory, analytics, and leadership teams. Background in financial services, consulting, or related industries is highly beneficial; familiarity with ESG, risk, or actuarial analysis is a plus. Bachelor’s degree in Business, Operations, Finance, or a related field; advanced degree or relevant professional certifications (e.g., PMP, Lean/Six Sigma) are advantageous.