Director of Support Services
Company Description
FAIR VC is a next-generation, early-stage venture capital firm and company builder focused on supporting ambitious founders driving innovation and disruption. The firm offers fair, flexible, and founder-friendly funding, complemented by hands-on mentorship and access to operational resources. FAIR VC partners closely with entrepreneurs to help transform groundbreaking ideas into sustainable, scalable businesses. Built “from founders for founders,” the culture emphasizes collaboration, transparency, and long-term value creation for all stakeholders. Role Description The Director of Support Services is a full-time, remote role responsible for leading and optimizing all support functions that serve FAIR VC’s founders, portfolio companies, and internal teams. This role oversees support operations, designs and refines processes, and ensures that founders receive timely, high-quality technical and customer support. Day-to-day responsibilities include managing support programs and service delivery, monitoring performance metrics, and driving continuous improvement across tools, workflows, and communication channels. The Director will collaborate with investment, operations, and product teams to align support services with strategic priorities, manage budgets and resource allocation, and implement data-driven enhancements. This position also involves coaching and mentoring support staff, establishing best practices, and maintaining a service culture focused on responsiveness, reliability, and founder satisfaction.
Qualifications
Program Management skills, including experience leading complex support initiatives and coordinating cross-functional projects. Strong Analytical Skills for assessing support performance, interpreting data, and making informed operational decisions. Technical Support expertise, with the ability to understand tools and platforms used by founders and internal teams. Budgeting capabilities to plan, track, and optimize support-related expenditures and resource allocation. Customer Service skills focused on delivering a positive, consistent experience to founders, portfolio teams, and internal stakeholders. Demonstrated leadership experience managing support or operations teams in a fast-paced, growth-oriented environment. Excellent written and verbal communication skills, with the ability to build trust and collaborate across diverse teams. Comfort working remotely, with strong organizational skills and a proactive, self-directed work style. Experience in venture capital, startups, or technology-driven organizations is beneficial. Bachelor’s degree in Business, Operations Management, Information Systems, or a related field; relevant experience may substitute in some cases.