Director of Support Services
Company Description
Norrsken Evolve is a pre-seed fund that supports founders building Europe’s future through capital, a world-class in-person sprint program, and an exceptional network. The fund backs visionary teams redefining how energy is generated, goods are manufactured and moved, buildings are constructed, food is produced, healthcare is delivered, information is secured, and societies are protected from climate disruption. Operating at a pivotal moment for Europe, Norrsken Evolve is focused on solutions that help economies, industries, and ways of living evolve in the face of significant risks. Team members join a mission-driven environment that combines impact-focused investing with hands-on support for early-stage founders. Role Description The Director of Support Services is a full-time, remote role responsible for leading and optimizing all support functions that serve Norrsken Evolve’s founders and internal stakeholders. This position oversees the design, implementation, and continual improvement of support programs, including onboarding, technical assistance, and ongoing founder success initiatives. The Director will manage support operations, coordinate cross-functional projects, and ensure service levels meet the needs of a fast-paced pre-seed investment environment. Day-to-day responsibilities include guiding support teams, setting measurable performance metrics, managing budgets and resource allocation, and implementing tools and processes that enhance efficiency and quality of service. The role also involves engaging directly with founders to understand their needs, resolving complex issues, and providing actionable insights to investment and program teams to improve the overall founder experience.
Qualifications
Strong program management skills, including experience planning, executing, and monitoring complex support or service delivery initiatives. Advanced analytical skills to interpret data, track performance metrics, and drive data-informed decisions that improve support operations. Experience in technical support environments, with the ability to understand and troubleshoot issues related to digital tools, platforms, or services. Proficiency in budgeting and resource management, including forecasting, cost control, and optimizing operational efficiency. Demonstrated excellence in customer service, with a track record of building long-term relationships and delivering high-quality support to diverse stakeholders. Leadership experience managing distributed or remote teams, fostering collaboration, and promoting inclusive, high-performance cultures. Strong communication and interpersonal skills, with the ability to work effectively across investment, product, and operations teams and with external partners. Experience in venture capital, startup ecosystems, or founder support programs is highly beneficial. Bachelor’s degree in business, operations, management, or a related field; an advanced degree or equivalent experience is an advantage.