Director, Splunk Practice Leader

Job Description:

• Launch and scale a new Splunk consulting capability at TTEC Digital
• Define and execute the Splunk go-to-market strategy with sales, alliances, and executive leadership
• Develop relationships with Splunk and Cisco leaders, field sellers, solution teams, and partner managers
• Lead technical qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, and pursuit strategy
• Translate customer needs into differentiated Splunk solutions and communicate value to executive and technical audiences
• Support proposals, RFP responses, estimates, architecture diagrams, pricing inputs, and Statements of Work
• Build qualified pipeline, secure initial reference customers, and expand successful engagements
• Serve as senior Splunk technical authority and trusted advisor
• Design secure, scalable solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, Observability, and related capabilities
• Architect Splunk integrations across CCaaS platforms, including integration patterns, data ingestion strategies, telemetry models, security requirements, and reference architectures
• Develop assessments, target architectures, implementation approaches, migration strategies, roadmaps, and operating models
• Build the Splunk Professional Services Practice, including business plan, operating model, service portfolio, staffing strategy, and growth roadmap
• Define market-ready services, delivery methodologies, implementation frameworks, governance, quality controls, estimating models, Statements of Work, runbooks, and accelerators
• Establish practice plans covering bookings, revenue, backlog, utilization, margin, capacity, skills, investments, and growth priorities
• Lead early engagements and transition to portfolio and practice oversight as the team scales
• Establish delivery standards and act as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns
• Recruit, onboard, coach, and develop consulting talent
• Establish career paths, competency expectations, certification plans, mentoring, and continuing education
• Own the professional services relationship with Splunk and coordinate with Cisco leadership and alliance teams
• Develop joint account strategies, field enablement, customer workshops, integrated offerings, and co-selling motions
• Track practice strategy, customer wins, delivery performance, financial objectives, repeatable methodologies, partner relationships, and team scalability

Requirements:

• Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations
• Expertise in one or more Splunk-aligned domains such as SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics
• Proven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment
• Architect-level experience with a Contact Center as a Service (CCaaS) platform is required
• Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions
• Demonstrated ability to build, launch, lead, or materially grow a consulting practice, service line, technical capability, or portfolio of offerings
• Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans
• Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk
• Strong executive presence, written communication, commercial judgment, and ability to translate technology into business outcomes
• Ability to operate independently while collaborating across sales, alliances, and delivery teams
• Bachelor’s degree in a technology-related discipline or equivalent relevant experience
• Preferred: current or previous advanced Splunk certification, such as Splunk Architect or Splunk Administrator
• Preferred: experience with Splunk Enterprise Security, Splunk IT Service Intelligence, or Splunk Observability
• Preferred: experience hiring, developing, mentoring, and leading technical consulting teams
• Preferred: experience with managed services, recurring services, or ongoing advisory models
• Preferred: familiarity with Cisco technologies, partner programs, sales motions, or professional services
• Preferred: experience integrating Splunk with multiple CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms

Benefits:

• Annual incentive program eligibility
• Medical, dental, and vision coverage
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO)
• Wellness time off