Director, Strategic Customer Development – NORAM (Remote) – Driving Revenue Growth & Team Leadership in Life Sciences

About brighthush

brighthush is a leading independent scientific organization dedicated to advancing the safety, efficacy, and quality of medicines, dietary supplements, and food ingredients worldwide. With a rich heritage rooted in rigorous research and evidence-based standards, brighthush empowers manufacturers, regulators, and healthcare professionals to deliver better health outcomes. Our mission is to set the gold standard for product quality and to foster innovation across the life‑sciences ecosystem.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, mission‑driven team that values curiosity, collaboration, and continuous learning. We champion a culture of transparency, inclusivity, and impact—where every voice matters and every contribution shapes the future of global health. Whether you’re a seasoned sales leader or an emerging talent, brighthush offers a platform to grow, innovate, and make a tangible difference.

Position Overview

We are seeking an experienced Director of Strategic Customer Development for the North America (NORAM) region. This remote, full‑time role will be based in select U.S. states or Canada and will involve 60% travel to engage with key customers, partners, and industry stakeholders. As a senior leader, you will spearhead revenue growth, build high‑performing sales teams, and cultivate long‑term relationships with our most strategic accounts.

Key Responsibilities

• Revenue Leadership: Design and execute a comprehensive sales strategy that drives quarterly and annual revenue targets across the NORAM region.
• Team Building & Development: Recruit, mentor, and retain a diverse sales force; implement coaching programs that elevate performance and foster career progression.
• Customer Relationship Management: Serve as the primary point of contact for C‑suite executives and decision makers; develop tailored value propositions that align with their business objectives.
• Strategic Account Planning: Lead the creation of multi‑year account plans, including market segmentation, competitive analysis, and opportunity mapping.
• Data‑Driven Decision Making: Leverage Salesforce and Tableau to monitor pipeline health, forecast revenue, and identify growth levers.
• Cross‑Functional Collaboration: Partner with Marketing, Product, and Regulatory Affairs to align messaging, product launches, and compliance initiatives.
• Stakeholder Engagement: Represent brighthush at industry conferences, trade shows, and advisory panels; build a robust network of influencers and thought leaders.
• Process Optimization: Continuously refine sales processes, tools, and methodologies to improve efficiency and effectiveness.
• Compliance & Ethics: Uphold the highest standards of integrity, ensuring all sales activities comply with regulatory and ethical guidelines.

Essential Qualifications

• Minimum of 10 years of progressive sales experience in the life‑sciences sector, with at least 5 years in a leadership capacity.
• Proven track record of exceeding revenue targets and scaling high‑performance sales teams.
• Strong academic foundation: Bachelor’s degree in Life Sciences, Business, or a related field.
• Advanced proficiency in Salesforce CRM and Tableau analytics; ability to translate data into actionable insights.
• Exceptional communication and negotiation skills, with the ability to influence at all organizational levels.
• Demonstrated ability to navigate complex regulatory environments and multi‑stakeholder ecosystems.
• Fluency in English; additional language skills are a plus.
• Willingness to travel up to 60% of the time across the NORAM region.

Preferred Qualifications

• Experience in a non‑profit or NGO setting, particularly within scientific or regulatory domains.
• Knowledge of global standards and quality frameworks such as GMP, ISO, and FDA regulations.
• Prior exposure to strategic partnership development and joint‑venture negotiations.
• Leadership experience in a remote or distributed team environment.
• Advanced data science or AI/ML knowledge applied to sales forecasting.

Core Skills & Competencies

• Strategic Thinking: Ability to envision long‑term market trends and translate them into actionable sales strategies.
• Leadership & Coaching: Proven ability to inspire, develop, and retain top talent.
• Analytical Acumen: Mastery of data analytics tools to drive decision making.
• Relationship Building: Strong interpersonal skills to forge trust with clients, partners, and internal stakeholders.
• Project Management: Skilled at managing multiple initiatives simultaneously with tight deadlines.
• Adaptability: Comfortable operating in a fast‑changing, global environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Access to industry‑leading training programs, certifications, and workshops.
• Mentorship from senior executives and thought leaders in the life‑sciences arena.
• Opportunities to lead cross‑functional projects that span product development, regulatory affairs, and global market expansion.
• Clear promotion pathways from Director to Vice President and beyond.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and purpose. Our remote-first approach empowers you to work from anywhere in the U.S. or Canada, while our virtual town halls, hackathons, and wellness initiatives keep the team connected and energized. We celebrate diversity, champion work‑life balance, and encourage every employee to bring their authentic self to work.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: USD 171,833 – 243,289 per year, commensurate with experience.
• Performance Incentives: Annual bonus tied to revenue and strategic milestones.
• Equity & Long‑Term Incentives: Participation in our employee ownership program.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; mental health resources.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO, holidays, and sick leave.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Remote Work Perks: Home office stipend, flexible schedule, and technology allowances.

How to Apply

Ready to lead the next wave of customer development at brighthush? Submit your resume and a cover letter outlining your strategic vision for the NORAM region. We’re excited to explore how your expertise can help us shape the future of life‑sciences quality standards.

Join brighthush – Where Science Meets Impact

At brighthush, we believe that great science is only as good as the people who champion it. If you’re a visionary sales leader with a passion for quality, innovation, and global health, we invite you to apply and become part of a mission‑driven organization that’s redefining the industry.