Dispatcher Virtual Assistant (VA) – 20 Hours/Week Remote – Brighthush

About Brighthush

Brighthush is a forward‑thinking logistics and delivery solutions provider that is reshaping the way goods move from point A to point B. With a focus on technology, customer experience, and operational excellence, Brighthush partners with retailers, e‑commerce platforms, and local businesses to deliver seamless last‑mile service. Our mission is to make every delivery a positive experience for both drivers and customers, and we do this by combining data‑driven insights with a human touch.

Why Join Brighthush?

At Brighthush, you’ll be part of a dynamic, growth‑oriented team that values innovation, collaboration, and continuous learning. We offer a flexible remote work environment, competitive compensation, and a culture that celebrates diversity, creativity, and accountability. Whether you’re a seasoned dispatcher or a customer‑service professional looking to transition into logistics, Brighthush provides the tools, training, and career pathways to help you thrive.

Position Overview

We are seeking a highly organized, proactive, and customer‑centric Dispatcher Virtual Assistant (VA) to serve as the primary point of contact for our delivery drivers and customers. This role is essential to maintaining smooth operations, resolving issues quickly, and ensuring that every delivery meets our high standards of quality and reliability.

Key Responsibilities

• Driver Support Hub: Act as the first line of communication for drivers, addressing delivery concerns, troubleshooting problems, and providing timely updates.
• Customer Liaison: Engage directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling conflicts, access problems, and special instructions.
• Issue Resolution: Diagnose delivery challenges, determine appropriate next steps based on established protocols, and coordinate solutions across internal teams.
• Escalation Management: Identify complex or urgent concerns and promptly elevate them to the relevant manager or specialist for swift resolution.
• Record Keeping: Maintain accurate, up‑to‑date logs of driver inquiries, customer communications, and resolution actions in our CRM and dispatch systems.
• Proactive Monitoring: Continuously track ongoing deliveries, flagging any time‑sensitive or unresolved issues and following up to ensure closure.
• Cross‑Functional Collaboration: Work closely with operations, technology, and customer service teams to streamline processes and improve overall delivery performance.
• Coverage Flexibility: Provide reliable support during weekday evenings and weekends as required by the coverage schedule.

Essential Qualifications

• Prior experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is highly preferred.
• Fluent in English communication, both written and verbal, with the ability to convey information clearly and professionally.
• Demonstrated problem‑solving and decision‑making skills, especially under pressure or in fast‑moving environments.
• Excellent coordination and organizational abilities, capable of juggling multiple tasks simultaneously.
• Strong customer‑service orientation, with a track record of communicating effectively with drivers and end‑customers alike.
• Calm, responsive, and solution‑focused mindset in high‑stress situations.
• Meticulous attention to detail and commitment to maintaining accurate documentation.
• Comfortable using dispatch, CRM, or logistics management tools (e.g., Salesforce, HubSpot, or custom platforms).
• Reliable high‑speed internet connection and a suitable remote work setup.
• Availability to work weekday evenings and weekends according to the required coverage schedule.
• Experience with delivery drivers, transportation companies, courier services, or last‑mile logistics is an advantage.

Preferred Qualifications

• Knowledge of GPS tracking and route optimization software.
• Experience in data analysis or reporting to identify trends and improve processes.
• Multilingual capabilities to support a diverse driver and customer base.
• Background in a fast‑paced e‑commerce or retail environment.

Key Skills & Competencies

• Strong interpersonal communication and active listening.
• Critical thinking and analytical reasoning.
• Time management and prioritization.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑departmental coordination.
• Customer‑centric mindset with a focus on service excellence.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear career pathways. As a Dispatcher VA, you’ll have the chance to:

• Advance into senior dispatch or operations roles.
• Transition into project management or process improvement positions.
• Lead training initiatives for new hires or cross‑functional teams.
• Participate in continuous improvement projects that shape the future of last‑mile delivery.
• Access to online learning platforms, certifications, and industry conferences.

Work Environment & Company Culture

Brighthush’s culture is built on transparency, innovation, and a shared commitment to customer satisfaction. We celebrate successes, learn from challenges, and encourage every team member to bring fresh ideas to the table. Our remote work model empowers you to balance professional growth with personal well‑being, while our virtual collaboration tools keep you connected to a vibrant, global community.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and skill level, Brighthush offers:

• Competitive hourly rates for part‑time remote work.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off and flexible scheduling to support work‑life balance.
• Employee wellness programs, including mental health resources.
• Performance bonuses and recognition programs.
• Access to a company‑wide learning budget and professional development resources.
• Regular virtual team events, hackathons, and knowledge‑sharing sessions.

How to Apply

Ready to make a tangible impact on the delivery experience for thousands of customers? Submit your application through our career portal and join a team that values innovation, collaboration, and excellence. We look forward to learning how your skills and passion align with Brighthush’s mission to deliver brighter, faster, and more reliable logistics solutions.