Domiciliary Care On-Call Operator

• About The Role

• ☎️On-Call Operator - Domiciliary Care ⌚Shifts Available: ➡️Weekdays 5pm-8pm ➡️Weekends (and Bank Holidays on a ROTA) 7am - 8pm

  💰 Rate:£12.71 per hour

  Are you experienced in domiciliary care and confident managing challenging situations out of hours?

  We’re looking for a calm, resourceful, and responsive On-Call Operator to provide critical out-of-hours support for our domiciliary care service. You’ll be the first point of contact for staff and customers during evenings, weekends, and bank holidays—keeping care running smoothly when the office is closed.

  This fully remote role is essential in helping us maintain service quality, staff wellbeing, and client satisfaction at all times.

  In case of emergency you need to go to the community to support the business needs. It means you will need to provide care in the community ad-hoc. Driving licence and own car with business insurance is essential.

  🔑 Key Responsibilities:

  ✅ Service Continuity & Emergency Response

  • Handle urgent calls from carers, clients, and professionals
  • Resolve rota issues such as sickness and last-minute cover
  • Monitor visits via PASSsystem and ensure all visits are accounted for
  • Escalate safeguarding or critical concerns as needed
  • Cover care in an emergency

  ✅ Staff Support

  • Provide guidance and reassurance to care staff
  • Offer advice on incidents, emergencies, and company protocols
  • Ensure lone workers feel supported out of hours

  ✅ Communication & Compliance

  • Log all calls and actions taken during the shift
  • Deliver clear handovers to the office team
  • Uphold safeguarding and CQC compliance at all times

  ✅ What You’ll Need:

  • Essential:
    • Previous experience in domiciliary care or health & social care
    • Strong rota management and problem-solving skills
    • Calm and confident decision-making under pressure
    • Access to reliable phone and internet during shifts
  • Desirable:
    • Experience with PASSsystem or Care Planner
    • NVQ Level 2 or 3 in Health & Social Care
    • Working knowledge of CQC requirements

  💡 Why Join Us?

  • Be a key player in keeping vulnerable people safe and supported
  • Competitive pay with enhancements for unsociable hours
  • Flexible remote working
  • Supportive, well-structured handover process and ongoing training

  If you’re passionate about care, confident handling emergencies, and ready to be the calm voice on the other end of the phone, we’d love to hear from you.

  #INDBranch

• About Us

• Horizon Care, part of Natali Healthcare Solutions, has been providing person-centred domiciliary care for over 30 years, helping individuals maintain independence in their own homes. Our experienced team delivers tailored support with a focus on dignity, safety, and well-being. We are looking for dedicated carers who want to bring comfort and reassurance to those who need it most.

Previous domiciliary or health & social care experience; strong rota management and problem-solving; calm decision-making under pressure; reliable phone and internet; driving licence and own car with business insurance; ability to provide care in community in emergencies.

Key Responsibilities

• handling urgent calls
• resolving rota issues
• monitoring visits

Skills & Tools

PASSsystem, Care Planner

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Entry Level
• Commitment: Part Time
• Workplace: Remote — Poole, Dorset, United Kingdom
• Salary: GBP 26,436 – 26,436 / year
• Languages: English

About Horizon Home Care

A person-centred domiciliary care provider helping individuals maintain independence in their own homes. — Industry: Healthcare