Dynamic Assistant Customer Service Representative – Expert Appointment Scheduler & Showroom Experience Specialist – Customer‑Centric Role at brighthush – Design & Service Excellence

Welcome to brighthush: Where Design Meets Service Excellence

Since 1978, brighthush has been the catalyst that turns ordinary living spaces into extraordinary experiences. What began as a modest design studio has evolved into a national leader in custom closet and storage systems, renowned for its meticulous craftsmanship, cutting‑edge design, and an unwavering commitment to customer satisfaction. At brighthush, we don’t just build storage solutions; we create personalized sanctuaries that reflect the unique style and lifestyle of every homeowner.

Our showroom is more than a retail space—it’s a living laboratory where ideas are tested, prototypes refined, and clients leave with a vision that feels both familiar and fresh. We are a community of designers, installers, and service professionals who share a passion for transforming homes into functional works of art.

We’re currently looking for an energetic, customer‑first Assistant Customer Service Representative to become the heartbeat of our client interactions. In this role, you’ll be the first point of contact for prospective and existing clients, orchestrating appointments, managing communications, and ensuring every touchpoint reflects the brighthush standard of excellence.

Key Responsibilities

Appointment & Calendar Management

• Schedule Consultations: Use our proprietary CRM to book design consultations, ensuring optimal utilization of our consultants’ time and preventing scheduling conflicts.
• Coordinate Multi‑Regional Appointments: Manage appointments across multiple showroom locations, balancing travel logistics and consultant availability.
• Follow‑Up Automation: Set up automated reminders and confirmations to reduce no‑shows and keep clients informed.

Multi‑Channel Client Communication

• Phone & Email Support: Answer inbound calls and emails with professionalism, empathy, and a deep understanding of our product line.
• In‑Person Engagement: Greet showroom visitors, maintain the guestbook, and offer refreshments, creating a welcoming atmosphere.
• Handle inquiries from vendors, partners, and internal stakeholders, ensuring timely and accurate responses.

Issue Resolution & Escalation

• Identify client concerns, complaints, or special requests and route them to the appropriate department (design, installation, finance).
• Collaborate with designers to develop solutions that meet client expectations while aligning with project timelines.
• Document all interactions in the CRM, ensuring a clear audit trail for future reference.

Showroom Operations

• Maintain a pristine showroom environment, adhering to our cleanliness checklist and visual merchandising standards.
• Assist with product displays, sample management, and inventory updates.
• Support showroom staff during events, workshops, and product launches.

Financial & Data Management

• Reconcile receivables with vendor invoices, ensuring accurate financial records.
• Process credit card transactions, handle refunds, and maintain compliance with payment security standards.
• Enter and update client data, appointment details, and financial records with precision.

Administrative & Collaborative Support

• Assist with installation confirmations, return visits, and post‑project follow‑ups.
• Support the Centralized Scheduling team with daily updates, issue tracking, and reporting.
• Collaborate with sales, design, and operations teams to deliver a seamless customer journey.

Essential Qualifications

• 1–2 years of administrative or customer service experience in a fast‑paced environment.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Exceptional verbal and written communication skills, with a polite, professional tone.
• Strong calendar management and regional scheduling expertise.
• Self‑starter with a positive attitude, capable of managing own schedule and thriving in a dynamic setting.
• Tech‑savvy with rapid learning aptitude for business systems such as CAD, brighthush, brighthush, brighthush, and our proprietary CRM.
• Excellent data entry skills with a keen eye for detail and accuracy.

Preferred Qualifications

• Experience in the home‑improvement, interior design, or custom closet industry.
• Knowledge of project management tools and scheduling software.
• Prior exposure to credit card processing and financial reconciliation.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong organizational and multitasking abilities.
• Effective problem‑solving and conflict‑resolution skills.
• Adaptability to changing priorities and a willingness to learn new systems.
• Team player who collaborates across departments to achieve shared goals.
• Professional demeanor and strong interpersonal communication.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As an Assistant Customer Service Representative, you’ll have access to:

• Structured Onboarding: A comprehensive training program covering product knowledge, customer service best practices, and advanced CRM usage.
• Mentorship: Guidance from senior designers and sales leaders to broaden your industry expertise.
• Clear Promotion Pathways: Opportunities to advance to roles such as Customer Service Manager, Sales Coordinator, or even Design Consultant.
• Cross‑Functional Projects: Exposure to marketing, operations, and product development initiatives.
• Annual Performance Reviews: Constructive feedback and personalized development plans to accelerate your career trajectory.

Work Environment & Company Culture

Our showroom is more than a workspace—it’s a creative hub where ideas come to life. You’ll experience:

• A collaborative, inclusive culture that values diversity and encourages open dialogue.
• Flexible work arrangements, including hybrid options for certain roles.
• A supportive team that celebrates successes and learns from challenges together.
• Regular team‑building events, design workshops, and community outreach initiatives.
• A modern, well‑maintained showroom that reflects the quality and aesthetics we bring to our clients.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans for you and your family.
• Paid sick days, vacation, and holidays.
• Employee discount on all brighthush products and services.
• Retirement savings plan with company match.
• Wellness programs, including gym memberships and mental health resources.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to bring your customer service expertise to a company that values creativity, precision, and growth? Click the link below to submit your application and join the brighthush family:

Apply to this job at brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

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