Dynamic Associate Customer Experience Agent – Personal Lines Specialist for Midwest Markets (Remote Opportunities at brighthush)

About brighthush and the Personal Lines Landscape

brighthush is a forward‑thinking specialty insurance provider that empowers individuals and families across the United States to protect what matters most. With a focus on innovative property, casualty, and surety solutions, brighthush blends deep industry expertise with cutting‑edge technology to deliver personalized, hassle‑free experiences for every customer. Our mission is simple: to make insurance simple, transparent, and truly customer‑centric.

As the insurance industry evolves, the demand for exceptional customer experience has never been higher. At brighthush, we recognize that the first point of contact can shape a customer’s entire journey. That’s why we’re looking for a passionate, detail‑oriented Associate Customer Experience Agent to join our Personal Lines team and help us set new standards for service excellence.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction and loyalty.
• Remote Flexibility: Work from anywhere in the United States, including Jackson, Nashville, Omaha, Des Moines, or Houston.
• Growth Pathways: Clear career ladders in customer experience, underwriting, and product development.
• Competitive Compensation: Base salary range of $41,620 – $55,390 per year, plus performance bonuses.
• Comprehensive Benefits: 401(k) matching, generous paid time off, tuition reimbursement, retirement plan, and parental leave.
• Culture of Innovation: Collaborative teams, continuous learning, and a commitment to work‑life balance.

Key Responsibilities

As an Associate Customer Experience Agent, you will be the frontline champion for our personal lines customers. Your day‑to‑day tasks will include:

• Providing timely, accurate support to policyholders via phone, email, and chat.
• Responding to inquiries about policy coverage, claims, billing, and account changes.
• Preparing and delivering personalized quotes for new and renewal policies.
• Collaborating with underwriting and claims teams to resolve complex issues.
• Maintaining meticulous records in our CRM system to ensure data integrity.
• Identifying opportunities to upsell or cross‑sell relevant products based on customer needs.
• Participating in continuous improvement initiatives to enhance service processes.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• 0+ years of customer service or related experience.
• Strong verbal and written communication skills in English.
• Proficiency with computer applications (MS Office, CRM platforms).
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Commitment to obtaining a Property & Casualty (P&C) license within three months of hire.
• Positive, customer‑first attitude with a genuine desire to help.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Prior exposure to personal lines products (auto, home, renters).
• Knowledge of insurance terminology and regulatory compliance.
• Experience with call center metrics and performance dashboards.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.

Skills & Competencies for Success

• Customer‑Centric Mindset: Empathy, active listening, and a problem‑solving approach.
• Technical Aptitude: Quick learner of new software and tools.
• Attention to Detail: Accuracy in data entry and policy documentation.
• Adaptability: Comfortable with change and continuous improvement.
• Team Collaboration: Willingness to share insights and support colleagues.
• Resilience: Ability to handle high‑volume periods while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As an Associate Customer Experience Agent, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, compliance, and soft skills.
• Cross‑functional projects that expose you to underwriting, claims, and product development.
• Clear advancement tracks to Senior Agent, Team Lead, or Customer Experience Manager roles.
• Tuition reimbursement for relevant certifications (e.g., Certified Insurance Counselor).

Work Environment & Company Culture

brighthush thrives on a culture that values transparency, innovation, and collaboration. Our remote teams are supported by:

• Weekly virtual town halls and team check‑ins.
• Digital collaboration tools (Slack, Microsoft Teams, Zoom).
• Inclusive hiring practices that celebrate diversity.
• Employee resource groups that foster community and belonging.
• Regular wellness initiatives, including virtual fitness classes and mental health resources.

Compensation, Perks, and Benefits

• Competitive Salary: $41,620 – $55,390 per year, commensurate with experience.
• Performance Bonuses: Earn additional rewards based on individual and team metrics.
• 401(k) Matching: Up to 4% of your salary.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Parental Leave: Paid maternity and paternity leave for new parents.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Professional Development: Tuition reimbursement and access to industry conferences.
• Employee Assistance Program: Confidential counseling and support services.

Ready to Make a Difference?

If you are a motivated, customer‑focused professional eager to launch a rewarding career in the insurance industry, brighthush invites you to apply for the Associate Customer Experience Agent – Personal Lines role. Join a team that values your voice, invests in your growth, and is dedicated to redefining the insurance experience for millions of customers.

Take the next step in your career. Submit your application today and become part of brighthush’s mission to protect what matters most.