Dynamic Associate Customer Experience Specialist – Elevate Customer Delight & Drive Sales Excellence at brighthush

About brighthush

brighthush is a global leader in animal health, dedicated to improving the lives of pets and livestock through innovative products, compassionate care, and a relentless focus on customer satisfaction. With a presence in more than 100 countries, we blend science, technology, and a passion for animals to deliver solutions that protect, heal, and enhance the well‑being of every creature we serve. At brighthush, we believe that exceptional customer experience is the cornerstone of our success, and we are looking for a vibrant, customer‑centric professional to join our Customer Experience team.

Why Join brighthush?

When you become part of brighthush, you’ll experience a culture that values collaboration, continuous learning, and innovation. Our employees enjoy:

• Competitive base pay that reflects your skills, experience, and location.
• Comprehensive benefits that support your physical, emotional, and financial well‑being.
• Generous paid time off, including 4 weeks of vacation and paid holidays.
• Access to a 401(k) plan with company match and profit‑sharing.
• Ongoing professional development opportunities, including mentorship, cross‑functional projects, and leadership training.
• A supportive, inclusive environment where every voice is heard and every idea can thrive.

Key Responsibilities

As an Associate Customer Experience Specialist, you will be the frontline ambassador for brighthush, ensuring that every customer interaction is positive, efficient, and memorable. Your day‑to‑day duties will include:

• Delivering Delight: Provide first‑line support across phone, chat, email, and in‑person channels, turning every customer contact into an opportunity to exceed expectations.
• Multi‑Tasking Mastery: Manage a high volume of inbound and outbound interactions while maintaining meticulous attention to detail and a calm, solution‑focused demeanor.
• Order & Billing Excellence: Accurately process orders and billing inquiries using SAP and other systems, ensuring timely and error‑free fulfillment.
• Upsell & Cross‑Sell: Identify opportunities to enhance customer value through targeted upselling, leveraging product knowledge and persuasive communication.
• Issue Resolution: Resolve complex billing, payment, and product questions, collaborating with Credit & Collections, Operations, and other internal teams to find swift solutions.
• Technical Support: Assist customers with online platform navigation, registration, and troubleshooting, escalating issues when necessary.
• Program Advocacy: Educate customers on brighthush’s rewards, rebates, and loyalty programs, ensuring they fully understand the benefits available to them.
• Data Integrity: Document all interactions in the customer relationship management system, maintaining accurate records that support continuous improvement.
• Team Collaboration: Participate in sales challenges, departmental meetings, and cross‑functional projects to drive collective success.
• Compliance & Quality: Adhere to brighthush’s policies, PCI standards, and quality guidelines, ensuring every interaction meets the highest standards.

Essential Qualifications

• High school diploma required; associate or bachelor’s degree highly preferred.
• Minimum of one year of experience in a customer service or call‑center environment.
• Strong written and verbal communication skills, with a proven ability to articulate complex information clearly.
• Exceptional time‑management and multitasking abilities, capable of prioritizing tasks in a fast‑paced setting.
• Proactive problem‑solving mindset, with the ability to analyze issues and propose effective solutions.
• Sales acumen and a natural inclination to influence and persuade customers.
• Proficiency in Microsoft Office Suite and web‑based applications.
• Experience with SAP or similar ERP systems is a plus.
• Demonstrated commitment to customer delight, teamwork, and continuous improvement.

Preferred Qualifications

• Prior experience in the animal health or pharmaceutical industry.
• Knowledge of regulated product categories such as prescription, over‑the‑counter, and controlled substances.
• Familiarity with Five9 or other cloud‑based telephony platforms.
• Experience handling PCI‑compliant credit card transactions.
• Background in data entry, order processing, or billing support.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and a genuine desire to help customers succeed.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
• Adaptability: Comfortable navigating change, shifting priorities, and new technologies.
• Team Player: Collaborative spirit, supportive of colleagues, and eager to share knowledge.
• Integrity: Commitment to ethical behavior, confidentiality, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As an Associate Customer Experience Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry regulations.
• Mentorship from experienced leaders who will guide your development and help you set career goals.
• Cross‑functional projects that expose you to Sales, Marketing, Operations, and Product Development teams.
• Clear advancement pathways to roles such as Senior Customer Experience Specialist, Team Lead, or Customer Success Manager.
• Leadership development workshops and certifications that enhance your skill set and marketability.

Work Environment & Culture

Our Customer Experience team operates in a dynamic, collaborative environment that values creativity, accountability, and a sense of purpose. You’ll find:

• Flexible scheduling options, with shifts ranging from 10:00 AM to 6:30 PM and the possibility to transition to other shifts as needed.
• A supportive team culture that celebrates wins, learns from challenges, and fosters open communication.
• Regular team huddles, performance reviews, and recognition programs that keep morale high.
• Access to state‑of‑the‑art tools and technology that streamline workflows and enhance customer interactions.
• A commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all employees.

Compensation & Benefits

The base salary for this full‑time position ranges from $19.70 to $30.22 per hour, depending on experience, location, and role level. In addition to competitive pay, brighthush offers:

• Health, dental, and vision insurance plans starting on day one.
• Life and disability coverage.
• 401(k) retirement plan with company match and profit‑sharing.
• Paid time off, including 4 weeks of vacation, sick leave, and paid holidays.
• Employee assistance programs and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee discounts on brighthush products and services.

How to Apply

Ready to make a difference in the lives of pets and their owners? Submit your application through the brighthush careers portal or click the link below to apply directly:

Apply to this position

Closing Statement

At brighthush, we believe that every customer interaction is an opportunity to build trust, create loyalty, and drive positive change. If you are a proactive, customer‑focused professional who thrives in a fast‑paced environment and is eager to contribute to a mission that matters, we invite you to join our team. Together, we can elevate the customer experience, support our global community of pet lovers, and shape the future of animal health.

We look forward to welcoming you to brighthush and exploring the possibilities together.