Dynamic Associate Customer Service Representative – Loss Prevention, Guest Experience, and Store Safety Specialist at brighthush

About brighthush

Welcome to brighthush, a global leader in the off‑price retail sector and a proud Fortune 100 company. With a presence in more than 40 countries and a portfolio of iconic brands, brighthush is renowned for delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. Our culture is built on diversity, collaboration, and a relentless commitment to personal and professional growth. As a member of the brighthush family, you’ll join a vibrant community that celebrates innovation, embraces change, and empowers every employee to make a lasting impact.

Position Overview

We are seeking a motivated Associate Customer Service Representative to serve as the first line of defense against loss and a champion of guest satisfaction at one of our flagship retail locations. In this role, you will work closely with the District Loss Prevention Manager, store leadership, and fellow associates to create a secure, welcoming environment that protects our brand and delights our shoppers.

Key Responsibilities

• Act as a visible deterrent to prevent theft, fraud, and other loss incidents by maintaining a strong presence at the front of the store and in high‑traffic departments.
• Wear and operate a body‑worn camera in accordance with company policy, ensuring accurate documentation of all incidents.
• Respond promptly to customer inquiries, providing courteous assistance or directing them to the appropriate store team member.
• Observe and report suspicious behavior, critical incidents, or safety concerns to Loss Prevention (LP) or store management in real time.
• Conduct a thorough safety sweep at closing, collaborating with management to identify and address potential hazards.
• Document all incidents in the AIIM Case Management system, ensuring completeness, accuracy, and confidentiality.
• Review and understand the Store Emergency Response Guide, staying prepared for any emergency scenario.
• Maintain a professional appearance by wearing the full company‑approved uniform, including the body‑worn camera.
• Participate in ongoing training sessions to stay current on loss prevention techniques, customer service best practices, and safety protocols.
• Support store initiatives that enhance the guest experience, such as visual merchandising, product displays, and promotional events.
• Perform any additional duties as assigned by store management or the Loss Prevention team.

Essential Qualifications

• High school diploma or equivalent; college coursework or a degree is a plus.
• 0–2 years of retail or security experience, with a strong understanding of loss prevention fundamentals.
• Excellent verbal and written communication skills, with the ability to engage customers and colleagues in a friendly, professional manner.
• Sound judgment and decisive decision‑making abilities, especially in high‑pressure situations.
• Strong initiative and the capacity to work independently while maintaining alignment with team goals.
• Effective prioritization and time‑management skills, enabling you to balance multiple responsibilities throughout the shift.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency with basic technology, including radio communication devices and case‑management software.

Preferred Qualifications

• Experience with body‑worn camera systems and incident documentation.
• Prior exposure to emergency response protocols and crisis management.
• Knowledge of retail merchandising and visual presentation standards.
• Demonstrated ability to collaborate across departments to achieve shared objectives.
• Commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong observational skills and attention to detail.
• Adaptability and resilience in fast‑paced retail environments.
• Team player who thrives in a collaborative culture.
• Integrity and ethical conduct, especially when handling sensitive information.
• Proactive problem‑solving and conflict‑resolution abilities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an Associate Customer Service Representative, you will have access to a wealth of development resources, including:

• Structured onboarding programs that cover retail operations, loss prevention, and brand values.
• Mentorship from seasoned Loss Prevention leaders and store managers.
• Cross‑functional training in merchandising, inventory management, and e‑commerce integration.
• Leadership development tracks that prepare you for supervisory or managerial roles.
• Access to internal job boards and career pathways across the brighthush organization.

Work Environment & Company Culture

brighthush is more than a workplace—it’s a community. Our culture is defined by:

• Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
• Collaboration: Teamwork is at the core of everything we do, from daily operations to strategic initiatives.
• Innovation: We encourage creative thinking and reward fresh ideas that drive growth.
• Recognition: Your contributions are acknowledged through performance bonuses, awards, and public shout‑outs.
• Work‑Life Balance: Flexible scheduling, paid time off, and family‑friendly policies help you thrive both inside and outside the store.

Compensation & Benefits

While the starting hourly rate for this position ranges from $13.30 to $18.60, your actual pay will be determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• 401(k) plan with company match for eligible employees.
• Health, dental, and vision insurance options.
• Flexible spending accounts (FSA) and Health Savings Accounts (HSA).
• Life and disability insurance.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phones, and pet insurance.
• Wellness programs, including an Employee Assistance Program (EAP) and smoking cessation support.
• Scholarship and adoption assistance programs for qualifying employees.
• Referral bonuses for bringing talented friends and family into the brighthush family.

Why Join brighthush?

When you choose brighthush, you’re not just taking a job—you’re embarking on a career that offers:

• Real impact: Your work directly protects the brand, enhances customer satisfaction, and supports the store’s success.
• Growth: Clear pathways to advance into supervisory, managerial, or specialized loss prevention roles.
• Community: A supportive, inclusive culture that values every employee’s contribution.
• Innovation: Access to cutting‑edge technology and training that keeps you ahead of industry trends.
• Recognition: Regular performance reviews, bonuses, and opportunities to showcase your achievements.

How to Apply

Ready to make a difference at brighthush? Click the link below to submit your application and join a team that values excellence, integrity, and customer delight.

Apply to this position now

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.