Retail Customer Experience Coordinator – Part‑Time – Brighthush

About Brighthush

Brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that champions diversity, collaboration, and continuous learning, Brighthush empowers its associates to grow both personally and professionally. Whether you’re stepping into one of our flagship stores, working behind the scenes in distribution centers, or engaging with customers in a dynamic retail environment, you’ll find endless opportunities to thrive.

Position Overview

As a Retail Customer Experience Coordinator (Part‑Time) at Brighthush, you will be the heartbeat of our front‑of‑store operations. Your primary mission is to create unforgettable customer experiences, guide a team of associates, and uphold the highest standards of service, safety, and brand integrity. This role is ideal for a motivated, customer‑centric individual who thrives in a fast‑paced environment and is eager to lead, mentor, and inspire.

Key Responsibilities

• Lead by example: greet every customer with a warm smile, engage in meaningful conversations, and demonstrate the Brighthush commitment to service excellence.
• Supervise and coach a team of front‑end associates, ensuring they are equipped with the knowledge and confidence to deliver personalized service and promote loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels and seamless customer flow.
• Maintain a clean, organized, and visually appealing store environment that reflects Brighthush’s brand standards.
• Address customer concerns promptly, turning potential issues into positive experiences and reinforcing customer loyalty.
• Collaborate with store management to execute the store plan, prioritize tasks, and provide real‑time updates on progress and challenges.
• Partner with the Learning & Development team to identify training needs, develop coaching plans, and track associate performance.
• Ensure compliance with all labor laws, company policies, and safety protocols, fostering a culture of honesty, integrity, and confidentiality.
• Support shrink reduction initiatives and safety awareness programs, contributing to a secure and efficient store environment.
• Participate in store promotions, events, and community outreach activities to strengthen brand presence and customer engagement.
• Perform additional duties as assigned by store leadership, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a high‑energy, fast‑paced environment.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Proven track record of training and mentoring team members to achieve performance goals.
• Commitment to upholding Brighthush’s values of honesty, integrity, and customer focus.
• Basic proficiency with POS systems and retail technology platforms.

Preferred Qualifications

• Experience in a large, multi‑brand retail environment similar to Brighthush’s flagship stores.
• Knowledge of loyalty program structures and the ability to promote them effectively.
• Background in safety compliance and store shrink reduction initiatives.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and building lasting relationships.
• Leadership & Coaching: Ability to inspire, develop, and empower associates to reach their full potential.
• Problem‑Solving: Quick, decisive action to resolve customer concerns and operational challenges.
• Communication: Clear, concise, and persuasive verbal and written communication skills.
• Adaptability: Comfortable adjusting to changing priorities, schedules, and store dynamics.
• Team Collaboration: Strong interpersonal skills that foster a supportive and inclusive team environment.
• Data‑Driven Decision Making: Comfortable using sales metrics and performance data to guide coaching and store strategy.

Career Growth & Development Opportunities

At Brighthush, your career path is as dynamic as the retail landscape. Starting as a Retail Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, customer service, and team leadership. Brighthush offers:

• Structured mentorship programs that pair you with seasoned leaders.
• Access to internal training modules covering merchandising, inventory management, and leadership fundamentals.
• Clear promotion tracks to roles such as Store Manager, Assistant Store Manager, and District Manager.
• Cross‑departmental learning opportunities, including supply chain, visual merchandising, and e‑commerce.
• Annual leadership conferences and workshops to broaden your skill set and network with industry peers.

Work Environment & Company Culture

Brighthush’s culture is built on the pillars of Respect, Innovation, and Accountability. Employees enjoy:

• A collaborative, inclusive workplace that values diverse perspectives.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate both individual and team achievements.
• Opportunities to contribute to community initiatives and sustainability projects.
• A supportive environment that encourages work‑life balance, especially for part‑time roles.

Compensation & Benefits

Starting pay for this part‑time position ranges from $14.50 to $15.00 per hour, commensurate with experience and skill level. Brighthush offers a comprehensive benefits package for eligible associates, including:

• Employee discount on Brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development stipends and tuition reimbursement.
• Discounts on childcare, cell phone plans, and pet insurance.
• Opportunities for paid parental leave and adoption assistance.

Location & Schedule

Position based at Brighthush Store 0167, Strongsville, OH. The role requires flexibility to cover a variety of shifts, including evenings, weekends, and holidays, to meet the needs of our customers and store operations.

Why Join Brighthush?

Brighthush is more than a retailer; it’s a community of passionate individuals dedicated to delivering exceptional value and service. As a Retail Customer Experience Coordinator, you’ll:

• Shape the daily experience of thousands of customers.
• Lead a team that feels empowered, supported, and recognized.
• Build a foundation for a long‑term career in retail leadership.
• Enjoy a culture that values innovation, collaboration, and personal growth.
• Benefit from competitive pay, robust benefits, and a supportive work environment.

Ready to Make an Impact?

If you’re a customer‑first leader with a passion for retail excellence, we invite you to bring your energy, creativity, and dedication to Brighthush. Join us in redefining the off‑price shopping experience and building a brighter future together.

Apply Today and become a vital part of the Brighthush family!