Dynamic Associate Customer Success Partner – Accelerating Enterprise Client Growth, Retention, and Revenue in a Remote, Innovative SaaS Ecosystem at brighthush

About brighthush

brighthush is a trailblazing force in the global SaaS and data‑analytics arena, delivering cutting‑edge solutions that empower businesses to make smarter, faster, and more compliant decisions. With a portfolio that spans customer experience, workforce optimization, and intelligent automation, brighthush has earned a reputation for turning complex data into actionable insights that drive measurable business outcomes. Our mission is simple: to illuminate the path to success for every client we serve by combining world‑class technology with a culture of relentless curiosity and collaboration.

As we continue to expand our footprint across North America, Europe, and Asia, we’re looking for a passionate, results‑oriented Associate Customer Success Partner to join our remote team. This role is ideal for a self‑starter who thrives on building relationships, solving problems, and turning data into stories that inspire action. If you’re ready to be part of a fast‑paced, high‑impact environment where your voice matters, we want to hear from you.

Why brighthush?

At brighthush, we don’t just build software – we build lasting partnerships. Our clients rely on us to unlock the full potential of their data, streamline operations, and stay ahead of regulatory changes. By joining our team, you’ll be at the forefront of a movement that is redefining how businesses harness data for success. You’ll work alongside forward‑thinking professionals who are passionate about innovation, customer impact, and continuous improvement. Your contributions will directly influence product evolution, customer satisfaction, and the company’s growth trajectory.

Key Responsibilities

• Account Management & Growth – Own a portfolio of mid‑to‑large enterprise accounts, ensuring they achieve their desired outcomes while identifying upsell and cross‑sell opportunities that align with their business objectives.
• Revenue & Retention Champion – Drive quarterly and annual revenue targets by collaborating with sales, product, and support teams to deliver value, mitigate churn, and secure renewals.
• Client Advocacy & Success Planning – Serve as the client’s trusted advisor, conducting regular business reviews, mapping success metrics, and translating feedback into actionable product enhancements.
• Data‑Driven Insights – Leverage brighthush analytics tools to monitor usage patterns, forecast trends, and present data‑rich reports that inform strategic decisions.
• Cross‑Functional Collaboration – Partner with Marketing, Product, and Engineering to shape the customer journey, ensuring a seamless experience from onboarding to expansion.
• Travel & On‑Site Engagement – Allocate approximately 30% of your time to travel for key client visits, workshops, and industry events to strengthen relationships and gather market intelligence.
• Continuous Improvement – Participate in internal process reviews, contribute to knowledge base articles, and champion best practices that elevate the overall customer success function.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field (or equivalent professional experience).
• 3–5 years of proven experience in account management, sales, or customer success within a SaaS or technology environment.
• Demonstrated ability to manage a portfolio of accounts, drive revenue growth, and achieve high retention rates.
• Strong communication and organizational skills, with the capacity to articulate complex concepts to both technical and non‑technical audiences.
• Proficiency in MS Office (Word, PowerPoint, Excel) and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Valid U.S. work authorization and willingness to travel up to 30% of the time.
• Self‑motivated, proactive, and comfortable working in a fully remote, distributed team.

Preferred Qualifications

• Experience in the HR technology or background‑screening industry, with a deep understanding of compliance and data privacy.
• Advanced analytical skills, including data visualization tools such as Tableau or Power BI.
• Knowledge of customer success frameworks (e.g., CSAT, NPS, R&R) and experience implementing them.
• Previous exposure to enterprise‑level contract negotiations and renewal processes.
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Core Skills & Competencies

• Relationship Building – Ability to establish trust and rapport with C‑suite executives and operational leaders.
• Strategic Thinking – Translate customer goals into actionable plans that align with brighthush’s product roadmap.
• Problem Solving – Diagnose issues quickly, propose solutions, and follow through until resolution.
• Data Literacy – Interpret metrics, identify trends, and present findings in a clear, compelling manner.
• Collaboration & Influence – Work seamlessly across departments, influencing product development and marketing initiatives.
• Adaptability – Thrive in a fast‑moving environment, pivoting priorities as market demands evolve.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a partnership. As an Associate Customer Success Partner, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with senior leaders.
• Regular training sessions on product updates, industry trends, and advanced customer success methodologies.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or even Product Management roles.
• Annual performance reviews that focus on growth, impact, and alignment with brighthush’s strategic goals.

Work Environment & Company Culture

brighthush is proud to offer a remote work model that empowers employees to balance professional ambition with personal well‑being. Our culture is built on:

• Transparency – Open communication channels, from weekly all‑hands meetings to real‑time Slack updates.
• Innovation – A culture that encourages experimentation, celebrates failures as learning opportunities, and rewards creative problem solving.
• Diversity & Inclusion – A commitment to creating a workplace where every voice is heard and valued.
• Collaboration – Cross‑team hackathons, virtual coffee chats, and shared learning sessions that foster camaraderie.
• Well‑Being – Flexible schedules, mental health resources, and a focus on maintaining a healthy work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and support long‑term success:

• Base Salary – $65,000 to $75,000 per year, commensurate with experience.
• Performance Bonuses – Quarterly incentives tied to revenue and retention metrics.
• 401(k) Matching – Up to 4% of your salary, ensuring you’re building a secure financial future.
• Generous Paid Time Off – Unlimited vacation days, sick leave, and a flexible holiday schedule.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Professional Development – Reimbursement for certifications, conferences, and courses that enhance your expertise.
• Remote Work Stipend – Monthly allowance to set up a productive home office.

Ready to Make an Impact?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a mission to transform how businesses harness data for success. Your expertise will help shape the future of our clients, influence product evolution, and drive the company’s growth trajectory. We value curiosity, resilience, and a genuine desire to help clients thrive.

If you’re ready to bring your expertise to a place where your ideas are heard, your growth is supported, and your impact is measurable, we encourage you to apply today.

How to Apply

Take the next step in your career by submitting your resume and a brief cover letter outlining why you’re the ideal fit for the Associate Customer Success Partner role at brighthush. We look forward to exploring how your skills and passions align with our vision for a brighter, data‑driven future.