Entry-Level Customer Support & E‑Commerce Operations Specialist – Remote, German Speaking – Join brighthush's Innovative Nutrition Startup

About brighthush

brighthush is a forward‑thinking nutrition startup that is redefining how people discover, purchase, and enjoy wholesome foods. Our mission is simple: make healthy eating effortless, enjoyable, and accessible for everyone. By combining cutting‑edge e‑commerce technology with a passion for nutrition science, we empower customers to make smarter food choices without the hassle. As a rapidly growing company, we’re looking for energetic, customer‑centric professionals who thrive in a fast‑paced, remote environment and want to be part of a team that is changing the way the world eats.

Why brighthush?

At brighthush, you’ll experience a culture that celebrates curiosity, innovation, and collaboration. We believe in giving our team the autonomy to experiment, learn, and grow. Whether you’re a seasoned support specialist or just starting your career in e‑commerce, you’ll find a supportive environment that values your ideas and rewards your contributions. We’re committed to continuous learning, offering regular training, mentorship, and access to industry conferences. Plus, our remote‑first approach means you can work from anywhere in Germany while staying connected to a vibrant community of like‑minded professionals.

Your Role: Customer Support & E‑Commerce Operations Specialist

As a key member of our customer experience and operations teams, you will be the first line of communication for our customers and the backbone that keeps our online storefront running smoothly. You’ll blend empathy with analytical thinking, ensuring that every customer interaction is positive and every operational process is efficient.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via email, chat, and phone with a friendly, solution‑oriented approach. Resolve issues related to orders, returns, product information, and account management.
• E‑Commerce Operations: Oversee day‑to‑day operations on our Shopify storefront, ensuring product listings, pricing, and inventory levels are accurate and up‑to‑date.
• Process Coordination: Collaborate with cross‑functional teams (Marketing, Fulfilment, Finance) to streamline workflows, implement new tools, and optimize operational efficiency.
• Data Management: Maintain accurate records in Google Workspace and Asana, track key metrics, and generate regular reports for senior leadership.
• AI Ticketing System: Utilize AI‑powered ticketing solutions to triage, prioritize, and resolve support requests, ensuring a high level of customer satisfaction.
• Continuous Improvement: Identify bottlenecks, propose process enhancements, and participate in retrospectives to drive ongoing operational excellence.
• Bookkeeping & Inventory: (Optional) Assist with basic bookkeeping tasks and inventory reconciliation to support the finance and fulfilment teams.
• Amazon Seller Support: (Optional) Manage Amazon seller central activities, including listing optimization, performance monitoring, and compliance.

Essential Qualifications

• Minimum 2 years of experience in e‑commerce or direct‑to‑consumer (D2C) operations.
• Proven track record in customer support, with a strong focus on communication and problem‑solving.
• Hands‑on experience with Shopify, Asana, Google Workspace, and AI‑based ticketing systems.
• Fluent in German (written and spoken); English proficiency is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
• Self‑motivated, proactive, and comfortable working in a remote, distributed team.

Preferred Qualifications

• Experience with bookkeeping, accounting software, or financial reporting.
• Background in inventory management, supply‑chain coordination, or logistics.
• Familiarity with Amazon Seller Central and marketplace operations.
• Knowledge of nutrition science or a passion for healthy living.
• Experience with data analysis tools (e.g., Google Analytics, Excel, Looker).

Skills & Competencies

• Customer‑First Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Technical Proficiency: Comfortable navigating multiple digital platforms and troubleshooting technical issues.
• Communication: Clear, concise writing and speaking skills; ability to translate complex information into user‑friendly language.
• Problem‑Solving: Analytical thinking, creativity, and a systematic approach to resolving challenges.
• Collaboration: Team player who thrives in cross‑functional projects and values diverse perspectives.
• Adaptability: Quick learner who can pivot between tasks and adjust to evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As you master the fundamentals of customer support and e‑commerce operations, you’ll have the chance to:

• Lead projects that shape the future of our online storefront and customer experience.
• Transition into roles such as Operations Manager, Customer Success Lead, or Product Manager.
• Participate in mentorship programs, where senior leaders provide guidance and career coaching.
• Attend industry conferences, webinars, and workshops to stay ahead of e‑commerce trends.
• Access online learning platforms (LinkedIn Learning, Coursera, Udemy) to deepen your expertise in data analytics, digital marketing, or supply‑chain management.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere in Germany, whether that’s your home office, a co‑working space, or a café in Frankfurt or Würzburg. We support flexible hours to accommodate your personal rhythm while ensuring that core collaboration times are respected. Our team values transparency, open communication, and a healthy work‑life balance. We host quarterly virtual town halls, monthly “Lunch & Learn” sessions, and annual retreats to foster community and celebrate our collective achievements.

Compensation, Perks, and Benefits

While specific figures are tailored to individual experience and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for entry‑level e‑commerce and support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and operational KPIs.
• Health and wellness stipend to support gym memberships, nutrition plans, or mental‑health resources.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible working hours and the ability to work from any location within Germany.
• Access to a company‑wide learning budget and professional development resources.
• Regular team‑building events, both virtual and in‑person, to strengthen bonds and celebrate milestones.

How to Apply

If you’re passionate about delivering exceptional customer experiences, love working with e‑commerce platforms, and want to grow your career in a dynamic, mission‑driven startup, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to exploring how you can contribute to our journey of making healthy eating simple and everyday.