Dynamic Bilingual AI-Enabled Customer Happiness Ambassador – Champion Exceptional Support, Drive Satisfaction, and Shape the Future of Retail Experience at brighthush

About brighthush

brighthush is more than a retailer; it’s a movement that reimagines how Canadians and Americans discover, design, and delight in their homes. With a vibrant e‑commerce platform that seamlessly blends cutting‑edge technology and a passion for style, brighthush has become a trusted name in home décor, furniture, and lifestyle products. Our mission is simple yet powerful: to bring joy, comfort, and inspiration into everyday living, one customer at a time.

At the heart of our success lies a commitment to people. We believe that every interaction—whether a quick chat, an email, or a social media comment—has the potential to create lasting memories. That’s why we’re looking for a dedicated, bilingual Customer Happiness Ambassador who can turn every conversation into a memorable experience, leveraging AI to elevate service while preserving the human touch that sets brighthush apart.

Role Overview

As a Bilingual AI-Enabled Customer Happiness Ambassador, you will be the frontline of our customer support ecosystem. Your primary mission is to ensure that every customer feels heard, valued, and satisfied—whether they reach out via chat, email, or social media. You will harness advanced AI tools, including ChatGPT, to provide quick, accurate, and personalized responses while maintaining the empathy and warmth that define the brighthush experience.

Key aspects of the role include:

• Providing real‑time support across multiple channels.
• Resolving complex issues with empathy and efficiency.
• Collaborating with cross‑functional teams to improve product and service quality.
• Maintaining a high level of bilingual fluency in both English and French.
• Adhering to flexible scheduling, including evenings and weekends, to meet our global customer base.

Key Responsibilities

• Engage Customers: Initiate conversations, greet customers warmly, and guide them through solutions with a friendly tone.
• Resolve Issues: Diagnose problems, provide step‑by‑step solutions, and follow up until the customer’s needs are fully met.
• Leverage AI Tools: Use ChatGPT and other AI assistants to draft responses, research product details, and streamline workflow.
• Document Interactions: Log all customer interactions accurately in our CRM, ensuring data integrity and compliance.
• Collaborate Internally: Share insights with product, marketing, and logistics teams to drive continuous improvement.
• Maintain Quality Standards: Adhere to brand guidelines, response time metrics, and customer satisfaction KPIs.
• Support Multilingual Needs: Provide seamless support in both English and French, ensuring cultural sensitivity and linguistic accuracy.
• Participate in Training: Engage in ongoing learning sessions to stay current with AI advancements, product updates, and customer service best practices.

Essential Qualifications

• Bilingual proficiency in English and French (written and spoken).
• Minimum of 1 year of customer service experience, preferably in a retail or e‑commerce setting.
• Comfortable and enthusiastic about using AI tools such as ChatGPT to enhance productivity.
• Strong communication skills, with the ability to convey complex information clearly and concisely.
• Excellent multitasking abilities—capable of handling multiple conversations simultaneously while maintaining high quality.
• Availability during core hours (8 AM–12 AM EST) with flexibility for evenings and weekends.
• Self‑motivated, detail‑oriented, and proactive in problem‑solving.

Preferred Qualifications

• Experience with CRM platforms (e.g., Zendesk, Freshdesk, or similar).
• Background in retail operations or supply chain logistics.
• Knowledge of e‑commerce best practices and online shopping trends.
• Familiarity with data privacy regulations (GDPR, PIPEDA).
• Prior exposure to AI‑driven customer support initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning feedback into action.
• Technical Aptitude: Quick learner who can navigate new software, AI tools, and digital platforms with ease.
• Problem‑Solving: Analytical thinker who can troubleshoot issues and propose effective solutions.
• Time Management: Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Collaboration: Comfortable working with cross‑functional teams and sharing insights.
• Adaptability: Thrives in a fast‑changing landscape, embraces new technologies, and remains calm under pressure.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Happiness Ambassador, you will have access to:

• Structured onboarding programs that cover product knowledge, AI tool usage, and customer service excellence.
• Monthly skill‑building workshops—ranging from advanced AI integration to conflict resolution.
• Mentorship from senior customer experience leaders who guide career progression.
• Clear pathways to advance into roles such as Customer Experience Manager, AI Product Specialist, or Operations Lead.
• Cross‑departmental projects that allow you to broaden your skill set and network across the organization.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and empowerment. Our remote‑first model means you can work from anywhere in Canada, with a primary focus on Montreal, Quebec. We celebrate diversity and encourage every team member to bring their authentic self to work.

Key cultural highlights include:

• Open communication channels—weekly town halls, instant messaging, and transparent decision‑making.
• Flexible work hours that respect work‑life balance, especially for those covering evening and weekend shifts.
• Regular virtual team‑building events—game nights, wellness challenges, and cultural celebrations.
• Recognition programs that reward outstanding customer service, innovation, and teamwork.
• Commitment to sustainability—our operations prioritize eco‑friendly practices and responsible sourcing.

Compensation & Benefits

We offer a competitive salary range of CAD 50,000 – 55,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Generous paid time off (PTO) and public holidays.
• Retirement savings plan with company match.
• Health, dental, and vision coverage for you and your dependents.
• Employee wellness stipend—covering gym memberships, meditation apps, or fitness classes.
• Annual performance bonuses tied to customer satisfaction metrics.
• Professional development budget for courses, certifications, or conferences.
• Access to cutting‑edge AI tools and software licenses.

How to Apply

If you’re ready to bring your bilingual customer service expertise, AI enthusiasm, and passion for excellence to brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that values innovation, collaboration, and the joy of making a difference in people’s homes.