Dynamic Bilingual B2B Customer Service Associate – French & English – Remote, Entry‑Level – Accelerate Your Global Customer Success Journey with brighthush

About brighthush: Pioneering Smart Solutions for a Connected World

brighthush is a trailblazer in the technology and industrial automation arena, delivering intelligent products that transform everyday experiences—from smart home ecosystems to advanced manufacturing controls. With a presence in more than 30 countries, brighthush is redefining how businesses connect with their customers, partners, and communities. Our mission is simple yet powerful: to create solutions that empower people and elevate industries.

At brighthush, we believe that the heart of every great product is the people who use it. That’s why we invest heavily in our people, fostering a culture that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush provides the tools, mentorship, and opportunities to grow, innovate, and make a real impact.

Role Overview: Your Gateway to a Thriving Customer Service Career

As a Bilingual B2B Customer Service Associate, you will be the first line of support for our international partners. Working remotely, you’ll handle inquiries, manage orders, resolve escalations, and collaborate across departments—all while maintaining the high standards of service that brighthush is known for. This entry‑level role is designed for individuals who are passionate about customer success, fluent in French and English, and eager to learn and grow within a forward‑thinking organization.

Key Responsibilities: What You’ll Do Every Day

• Customer Interaction: Serve as the primary point of contact for B2B partners, responding to inquiries via phone, email, and live chat in both French and English. Provide clear, concise, and courteous assistance that reflects brighthush’s brand values.
• Order Management: Process and track customer orders, ensuring accuracy and timely fulfillment. Collaborate with sales and logistics teams to resolve discrepancies and keep clients informed throughout the order lifecycle.
• Escalation Resolution: Identify and manage escalated issues, working closely with cross‑functional teams to deliver swift, effective solutions. Document all interactions and outcomes in our CRM to maintain a high level of service quality.
• Process Improvement: Continuously analyze customer feedback and service metrics to identify opportunities for process enhancements. Share insights with the Customer Experience team to help shape best practices.
• Data Management: Maintain accurate customer records in Microsoft Office and SharePoint, ensuring data integrity and compliance with privacy regulations.
• Collaboration: Partner with technical support, sales, and product teams to provide a seamless experience for our B2B partners.
• Knowledge Sharing: Contribute to internal knowledge bases and training materials, ensuring that new hires and teammates have access to up‑to‑date information.
• Performance Tracking: Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and report findings to management.

Essential Qualifications: What We’re Looking For

• High school diploma or GED (or equivalent).
• Fluency in French and English, both written and spoken.
• At least 1 year of customer service experience, preferably in a B2B environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and SharePoint.
• Strong communication skills, with the ability to explain complex concepts in simple terms.
• Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Self‑motivated, proactive, and comfortable working in a remote setting.
• Authorized to work in the United States without sponsorship.

Preferred Qualifications: Bonus Points That Make You Stand Out

• Experience with Electronic Data Interchange (EDI) or similar order‑processing systems.
• Knowledge of the manufacturing or technology industry.
• Experience using customer relationship management (CRM) platforms.
• Previous exposure to cross‑border B2B sales or service environments.
• Additional language skills beyond French and English.

Skills & Competencies: What You’ll Need to Succeed

• Customer‑Centric Mindset: A genuine desire to help customers solve problems and achieve their goals.
• Problem‑Solving: Ability to analyze situations, identify root causes, and propose practical solutions.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Collaboration: Strong interpersonal skills that foster teamwork across departments.
• Time Management: Efficiently prioritize tasks to meet deadlines and service level agreements.
• Technical Aptitude: Quick learner who can master new software and tools.
• Attention to Detail: Precision in data entry, documentation, and quality assurance.
• Resilience: Ability to remain calm and professional under pressure.

Career Growth & Learning Opportunities at brighthush

When you join brighthush, you’re not just filling a role—you’re stepping into a career path designed for growth. Our structured onboarding program ensures you’re equipped with the knowledge and tools to excel from day one. Throughout your tenure, you’ll have access to:

• Regular training sessions on product knowledge, industry trends, and advanced customer service techniques.
• Mentorship from seasoned professionals who can guide your career trajectory.
• Opportunities to transition into specialized roles such as Technical Support, Sales Enablement, or Customer Success Management.
• Cross‑departmental projects that broaden your skill set and expand your professional network.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Access to a digital learning platform with courses in technology, sales, and leadership.
• Support for certifications and industry conferences that enhance your expertise.

Work Environment & Culture: What It’s Like to Work at brighthush

brighthush thrives on a culture of innovation, collaboration, and respect. Even though this role is remote, you’ll feel connected to a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools that keep communication seamless.
• Inclusive policies that celebrate diversity and encourage open dialogue.
• Flexible work hours that support work‑life balance.
• Recognition programs that celebrate both individual and team achievements.
• Regular virtual coffee chats and informal networking events.
• A transparent feedback culture that empowers you to share ideas and drive change.

Compensation & Benefits: What You’ll Receive

While the base salary for this entry‑level position is competitive at USD 41,600 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Remote work stipend to help set up a productive home office.
• Employee assistance program (EAP) for personal and professional support.
• Annual team‑building retreats and social events.

How to Apply: Take the First Step Toward an Exciting Future

If you’re ready to bring your bilingual customer service expertise to a company that values innovation, collaboration, and growth, we encourage you to apply today. Join brighthush and help us deliver world‑class service to our partners around the globe.