Dynamic Bilingual Customer Acquisition Specialist – Drive Enrollment Growth for Youth Sports Programs at brighthush

About brighthush

brighthush is more than a sports organization; it’s a movement that reimagines how families connect with youth athletics. With a presence in over 30 communities, we blend world‑class coaching, cutting‑edge technology, and a customer‑first philosophy to create programs that ignite confidence, foster teamwork, and instill a lifelong love of movement. Our mission is simple yet powerful: empower every child to reach their full potential through structured, inclusive, and high‑quality sports experiences.

Why brighthush is the Place to Grow Your Career

At brighthush, we celebrate diversity, champion innovation, and reward results. Our culture is built on transparency, collaboration, and a shared commitment to community impact. Whether you’re a seasoned sales professional or a motivated newcomer, you’ll find a supportive environment that nurtures your growth, offers continuous learning, and rewards your contributions with competitive compensation, performance bonuses, and a comprehensive benefits package.

Role Overview

We’re looking for a Dynamic Bilingual Customer Acquisition Specialist who thrives in a fast‑paced environment and is passionate about turning inquiries into lifelong memberships. In this role, you will be the frontline ambassador for brighthush, engaging parents, guardians, and youth to showcase our diverse range of camps, leagues, and programs. Your ability to build rapport, navigate objections, and close enrollments will directly impact our enrollment growth and community impact.

Key Responsibilities

• Drive Enrollment Growth: Handle high‑volume inbound and outbound communications—calls, emails, and follow‑ups—to convert inquiries into registrations for camps, leagues, and programs.
• Lead Generation & Pipeline Management: Proactively identify and nurture new leads through targeted outreach, social media engagement, and community events. Build, maintain, and refresh a healthy sales pipeline, ensuring accurate tracking of all interactions in our CRM.
• Customer Relationship Building: Establish strong rapport with parents and guardians, actively listen to their needs, and recommend the best‑fit programs. Deliver a high‑energy, positive, and professional experience that reflects brighthush’s brand values.
• Sales Execution: Confidently present program offerings, articulate value propositions, and overcome objections to close enrollments. Consistently meet or exceed individual sales targets and contribute to team goals.
• Bilingual Customer Support: Communicate fluently in both English and Spanish, ensuring all families feel supported, informed, and confident throughout the enrollment process.
• Cross‑Team Collaboration: Work closely with operations, program, and marketing teams to share customer insights, refine offerings, and drive continuous improvement.
• Data & Reporting: Maintain accurate records in the CRM, generate weekly and monthly reports, and provide actionable insights to leadership.

Essential Qualifications

• Minimum of 2 years of inside sales, lead generation, or customer acquisition experience, preferably in a youth sports, education, or community‑based organization.
• Proven track record of meeting or exceeding sales targets and closing deals.
• Strong command of CRM systems (e.g., Salesforce, HubSpot, or similar) and a disciplined approach to pipeline management.
• Excellent verbal and written communication skills in both English and Spanish.
• Self‑starter mentality with the ability to work independently while contributing to a collaborative team environment.
• High energy, resilience, and a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Experience in the sports, recreation, or youth development sector.
• Knowledge of community outreach strategies and local partnership development.
• Familiarity with digital marketing tools and social media engagement.
• Previous experience working in a fast‑growing startup or high‑growth organization.

Skills & Competencies

• Sales Acumen: Ability to identify prospects, articulate value, and close deals.
• Communication: Clear, persuasive, and culturally sensitive communication in both languages.
• Organizational Skills: Strong time‑management, prioritization, and follow‑up discipline.
• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help families succeed.
• Team Player: Collaborative spirit, openness to feedback, and a willingness to share insights.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting strategies on the fly.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As you master enrollment strategies and build a robust pipeline, you’ll be positioned for advancement into senior sales roles, team leadership, or program development positions. We invest in your growth through:

• Regular training sessions on sales techniques, product knowledge, and customer engagement.
• Mentorship from senior leaders who share their experience and insights.
• Access to industry conferences, webinars, and networking events.
• Opportunities to lead cross‑functional projects that shape the future of brighthush’s offerings.

Work Environment & Culture

Our culture is built on transparency, innovation, and a shared commitment to community impact. You’ll find a supportive, inclusive environment where ideas are welcomed and successes are celebrated. We encourage a healthy work‑life balance, flexible scheduling, and a collaborative spirit that transcends departments.

Compensation & Benefits

We offer a competitive base salary commensurate with experience, complemented by a performance‑based commission structure that rewards your success. In addition to monetary benefits, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Employee wellness programs and fitness subsidies.
• Discounts on brighthush programs for you and your family.
• Professional development stipend and tuition reimbursement for relevant courses.
• Team‑building retreats, community service days, and social events.

How to Apply

If you’re ready to bring your bilingual sales expertise to a purpose‑driven organization that values innovation, community, and results, we want to hear from you. Submit your resume and a brief cover letter outlining your experience and why you’re excited about the opportunity to join brighthush.

Join brighthush Today

Become part of a movement that transforms youth sports experiences across communities. Your passion for sales, your bilingual communication skills, and your commitment to excellence will help us grow our enrollment numbers and, more importantly, enrich the lives of countless families. Apply now and help us build brighter futures—one athlete at a time.