Seasoned Spanish Customer Support Specialist – Remote, Greece – Elevate Global Customer Experience with brighthush

About brighthush

brighthush is a trailblazer in the customer experience arena, redefining how businesses connect with their audiences worldwide. With a footprint that spans more than 30 countries and a portfolio of award‑winning solutions, we empower teams to deliver service that is not only efficient but also memorable. Our mission is simple yet powerful: to make every customer interaction brighter, simpler, and more unforgettable.

Why brighthush is the Place to Grow Your Career

At brighthush, people are the cornerstone of everything we do. We invest heavily in our talent through immersive training, mentorship, and a collaborative culture that fuels innovation and personal growth. Whether you’re a seasoned professional or just stepping into the world of customer support, you’ll find a community where your voice matters, your ideas are celebrated, and your career trajectory is accelerated.

Role Overview

We are seeking a Seasoned Spanish Customer Support Specialist to join our dynamic, fully remote team based in Greece. In this role, you will serve as the frontline ambassador for brighthush’s clients, handling inquiries across chat, email, and phone with professionalism, empathy, and efficiency. You’ll collaborate with cross‑functional teams—including product specialists, quality analysts, and regional managers—to ensure every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Multi‑Channel Support: Deliver timely, accurate responses to customer inquiries via live chat, email, and phone, ensuring a seamless experience across all touchpoints.
• Customer Needs Assessment: Identify and understand customer pain points, providing tailored solutions that exceed expectations and drive satisfaction.
• Relationship Building: Foster trust and rapport with customers through open, respectful, and engaging communication, turning first‑time contacts into long‑term advocates.
• Information Accuracy: Provide precise, up‑to‑date information using our knowledge base, CRM, and other tools, maintaining a high standard of data integrity.
• Documentation & Record‑Keeping: Log all interactions in the CRM, update customer records, and file documents in accordance with company policies and compliance standards.
• Process Adherence: Follow established communication protocols, guidelines, and quality standards to maintain consistency and reliability.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements that elevate the overall support experience.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores, driving measurable impact.

Essential Qualifications

• Fluency in Spanish (C1–C2): Native‑level proficiency in speaking, reading, and writing, enabling you to communicate with clarity and nuance.
• Strong English Proficiency (B2–C2): Ability to converse fluently in both written and spoken English, facilitating collaboration across global teams.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for efficient documentation and reporting.
• Excellent phone etiquette, active listening, and conflict‑resolution skills that turn challenges into opportunities.
• Strong presentation and communication abilities, capable of explaining complex information in a simple, approachable manner.
• Customer‑centric mindset with the ability to adapt to diverse personalities and situations, ensuring every interaction is positive.
• Proven multitasking, prioritization, and time‑management skills, allowing you to handle high volumes without compromising quality.

Preferred Qualifications

• Experience in a customer support or call‑center environment, preferably in a B2B or SaaS context, providing a solid foundation in technical support.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or HubSpot, enabling you to navigate customer data with ease.
• Experience with remote work tools (Slack, Teams, Zoom) and asynchronous communication, ensuring smooth collaboration across time zones.
• Familiarity with basic data analysis and reporting, allowing you to contribute insights that drive service improvements.
• Previous exposure to the tech or SaaS industry, giving you an edge in understanding product nuances and customer expectations.

Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic communication across multiple channels, ensuring customers feel heard and supported.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions, turning obstacles into opportunities for delight.
• Adaptability: Thrive in a fast‑moving, evolving environment with changing priorities, maintaining composure and focus.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and feedback to elevate the overall customer experience.
• Tech Savvy: Comfortable navigating multiple software platforms and learning new tools rapidly, staying ahead of the curve.
• Attention to Detail: Maintain high accuracy in documentation and data entry, ensuring reliable records for future reference.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and mentorship programs that accelerate your learning curve and help you hit the ground running.
• Access to a curated library of e‑learning courses, certifications, and industry webinars, keeping you at the forefront of CX best practices.
• Clear career pathways from Customer Support Specialist to Team Lead, Manager, or specialized roles in product, quality, or operations.
• Regular performance reviews and personalized development plans that align your goals with the company’s vision.
• Opportunities to work on cross‑regional projects, expanding your global perspective and network.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared passion for customer delight. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual town halls and team check‑ins that keep everyone aligned and informed.
• Monthly virtual coffee breaks and informal “show & tell” sessions that foster creativity and camaraderie.
• Annual virtual retreats and team‑building activities that strengthen bonds and celebrate achievements.
• A culture of open feedback, where every voice is heard and valued, ensuring continuous improvement at all levels.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects your experience and the value you bring to brighthush:

• Competitive Base Salary: Market‑aligned pay with regular performance‑based reviews to reward excellence.
• Monthly Bonuses: Incentives tied to individual and team performance metrics, encouraging high standards.
• Meal Vouchers: Monthly vouchers to support your daily nutrition and well‑being.
• Health & Wellness: Comprehensive health insurance, mental health support, and wellness stipends to keep you at your best.
• Continuous Training: Unlimited access to educational platforms, certifications, and industry conferences, fostering lifelong learning.
• Relocation Package: For candidates relocating from abroad, we cover travel expenses and provide initial accommodation support.
• Flexible Working Hours: Balance your personal and professional life with a flexible schedule that respects your rhythm.
• Technology Stipend: Home office equipment allowance to ensure a productive remote workspace.

How to Apply

Ready to bring your passion for Spanish language and customer service to a global stage? Click the link below to submit your application and join the brighthush family:

Apply to This Job

Closing Statement

At brighthush, we’re not just hiring a Spanish Customer Support Specialist – we’re looking for a dedicated, empathetic, and proactive professional who can help us elevate every customer interaction. If you thrive in a fast‑paced, remote environment and are eager to grow your career while making a real impact, we want to hear from you. Join us and be part of a team that turns everyday support into extraordinary experiences.