Dynamic Bilingual Customer Service Representative – Call Center Specialist (Spanish) – Arizona – brighthush

About brighthush

At brighthush, we’re redefining the way people experience customer service. Our mission is to create a world where every interaction feels personal, efficient, and empowering. With a strong focus on innovation, technology, and community impact, brighthush has earned a reputation as a leader in the financial services industry. We’re proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and collaborative workplace where every team member can thrive.

Role Overview

We’re looking for a Dynamic Bilingual Customer Service Representative to join our Call Center team in Arizona. As a Member Experience Advocate I, you will be the frontline ambassador for our members, ensuring that every call, chat, or virtual teller session ends with a smile. You’ll be responsible for resolving inquiries, providing product education, and driving member engagement—all while maintaining the highest standards of compliance and professionalism.

Why brighthush?

• Innovative technology platform that empowers you to solve problems quickly.
• Culture of ownership—every team member is a stakeholder in our success.
• Clear career ladder: from Advocate I to Advocate II and beyond.
• Commitment to continuous learning and development.
• Competitive compensation, comprehensive benefits, and flexible work arrangements.

Key Responsibilities

As a Member Experience Advocate I, you will:

• Handle inbound calls and virtual teller sessions with professionalism and empathy.
• Resolve fundamental member inquiries regarding checking and savings accounts, transaction research, and balance inquiries.
• Identify opportunities for loan referrals that match member needs, increasing engagement and satisfaction.
• Gather information, analyze facts, and educate members on appropriate products and services to achieve a one‑point resolution.
• Demonstrate a positive attitude and readiness to support both members and teammates.
• Present information clearly in one‑on‑one and small group settings to members and internal stakeholders.
• Show proficiency with technology, quickly learning and navigating virtual banking tools.
• Adhere to all Member Care and credit union procedures and policies, staying updated on changes.
• Complete all required training on time and maintain current knowledge of compliance rules.
• Use Microsoft Word, Excel, and Explorer effectively to document and track member interactions.
• Apply functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti‑Money Laundering regulations, Right to Financial Privacy Act, and related federal laws.
• Communicate regularly with leadership and participate in team, organizational, and community initiatives.

Essential Qualifications

• High school diploma or equivalent; some college coursework preferred.
• 1–3 years of customer service, banking, or call center experience.
• Bilingual proficiency in English and Spanish (Spanish required).
• Strong problem‑solving skills and a customer‑first mindset.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a collaborative team.
• Comfortable using technology and learning new systems quickly.

Preferred Qualifications

• Experience in a financial services environment.
• Knowledge of virtual teller platforms and digital banking tools.
• Prior exposure to compliance training and regulatory frameworks.
• Demonstrated ability to meet or exceed performance metrics.

Skills & Competencies

• Customer‑centric approach with a passion for delivering exceptional service.
• Analytical thinking and attention to detail.
• Adaptability in a fast‑paced, evolving environment.
• Strong interpersonal skills and the ability to build rapport quickly.
• Time‑management and organizational skills to handle multiple tasks simultaneously.
• Commitment to continuous improvement and learning.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Member Experience Advocate I, you will:

• Progress to Advocate II after demonstrating proficiency and completing targeted training.
• Access a robust learning portal featuring courses on product knowledge, compliance, and soft skills.
• Participate in mentorship programs pairing you with senior advocates and leaders.
• Attend quarterly workshops and webinars on industry trends and best practices.
• Earn certifications in banking, customer service, and compliance to boost your résumé.

Work Environment & Company Culture

brighthush fosters a culture of empowerment, collaboration, and innovation. You’ll work in a supportive environment that values:

• Open communication and transparency.
• Recognition of individual and team achievements.
• Work‑life balance, with flexible scheduling options.
• Community engagement through volunteer initiatives and partnerships.
• Continuous feedback loops to help you grow and succeed.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance program and wellness resources.
• Professional development stipend and tuition reimbursement.
• Flexible work arrangements, including remote and hybrid options.

Remote/Hybrid Work Requirements

To ensure you can deliver outstanding service from any location, we require:

• A quiet, dedicated workspace free from distractions.
• High‑speed internet connection (minimum 100 Mbps).
• Video capability (recommended 1.5 Mbps up/down).
• Reliable power supply and backup options.
• Compliance with all technical and security standards before training begins.
• Hybrid candidates must reside within commuting distance of our Arizona office.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Closing Statement

At brighthush, every call is an opportunity to make a difference. If you’re a bilingual, customer‑focused professional who thrives in a dynamic environment, we want to hear from you. Bring your passion, your skills, and your drive for excellence, and help us create unforgettable member experiences. Apply today and become part of a team that values ownership, innovation, and community impact.

brighthush is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. brighthush reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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