Senior Strategic Customer Account Manager – SLED & Public Sector – Remote (US)

About brighthush

brighthush is a global leader in delivering mission‑critical connectivity solutions that power the world’s most transformative businesses and public institutions. With a 141,000‑mile network spanning North America and Europe, we provide dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access to carriers, media, tech, finance, healthcare, and large enterprises. Our commitment to innovation, reliability, and customer success drives the digital future of public‑sector organizations—from state and local governments to K‑12 schools and higher‑education institutions.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values curiosity, collaboration, and continuous learning. We empower our people to solve complex challenges, influence industry standards, and create lasting impact for the communities we serve. Whether you’re a seasoned account strategist or a rising star in the public‑sector arena, brighthush offers:

• Competitive base salary ($75,390 – $107,700 USD) plus discretionary incentive plans for both sales and non‑sales roles.
• Comprehensive benefits: health, dental, vision, life insurance, disability, and a 401(k) retirement plan with company match.
• Generous paid time off, including parental leave, and a flexible remote work model that supports work‑life balance.
• Professional development programs, mentorship, and a clear career ladder that rewards performance and innovation.
• A diverse, inclusive, and supportive workplace where every voice is heard and every contribution matters.

Position Overview

As a Senior Strategic Customer Account Manager – SLED & Public Sector, you will be the trusted partner for brighthush’s largest and most complex public‑sector accounts. Your role will focus on post‑implementation relationship management, recurring‑revenue strategy, and customer continuity for state and local government agencies, K‑12 school districts, higher‑education institutions, and related public‑sector organizations. You will work closely with Sales, Engineering, Finance, Legal, and Operations to align customer priorities, procurement requirements, funding cycles, and network needs with brighthush’s capabilities.

Key Responsibilities

• Build and nurture executive, commercial, and operational relationships with public‑sector customers and their internal account teams.
• Develop multi‑year account plans, renewal strategies, and network roadmaps that reflect customer priorities, service needs, contract positions, funding cycles, procurement timelines, competitive risk, and financial exposure.
• Own revenue protection, churn management, renewal execution, and expansion strategy for assigned accounts.
• Lead complex, multi‑service, multi‑location, or multi‑year renewals, RFP/RFQ responses, and executive business reviews.
• Align customer strategies with E‑rate funding cycles, eligible service categories, RFP timelines, budget cycles, and procurement requirements.
• Identify and advance growth opportunities in partnership with Sales by understanding customer infrastructure needs, funding availability, upcoming procurements, technology initiatives, and service expansion opportunities.
• Navigate and leverage state contract vehicles, cooperative purchasing programs, education consortiums, and other public‑sector procurement mechanisms to support renewals and growth.
• Manage churn forecasts and mitigation plans while balancing customer outcomes with pricing discipline, contract terms, margin, capital recovery, and long‑term account value.
• Develop and negotiate save, replacement, portability, migration, network‑redesign, relocation, decommission, and contract‑restructuring strategies appropriate to the customer and procurement environment.
• Provide senior commercial judgment on credits, ETL, portability, contract exceptions, rate increases, renewal pricing, and appropriate revenue treatment.
• Coordinate complex customer requirements and decisions across Sales, Sales Engineering, Finance, Billing, Legal, Deal Management, Service Assurance, Service Delivery, Product, and Operations.
• Serve as a knowledgeable advisor on brighthush services and their alignment to public‑sector and education requirements, procurement processes, and funding programs.
• Monitor changes in relevant funding, procurement, and market conditions and translate those changes into actionable account strategies.
• Lead customer business reviews and executive engagements focused on service performance, business priorities, upcoming procurements, renewal readiness, funding opportunities, and future network requirements.
• Mentor less‑experienced CAMs and contribute to renewal playbooks, training, negotiation practices, and Apply for this job