Dynamic Bilingual Customer Service Representative – Remote, Tech-Enabled CX & BPO Specialist

About brighthush

brighthush is a trailblazing, tech‑enabled business services firm that is redefining the way companies deliver customer experience (CX), business process outsourcing (BPO), and “Anything as a Service” (XaaS) solutions across a wide spectrum of industries. With a relentless focus on innovation, data‑driven insights, and a culture that celebrates diversity, we empower our clients to transform their customer interactions into powerful growth engines. As a remote‑first organization, brighthush gives our team members the flexibility to work from anywhere while staying connected through cutting‑edge collaboration tools and a vibrant virtual community.

Why Join brighthush?

• Impact at Scale: Every interaction you handle directly influences the satisfaction and loyalty of hundreds of customers nationwide.
• Remote Freedom: Work from the comfort of your home office with a flexible schedule that respects your personal commitments.
• Growth & Development: Access to continuous learning programs, mentorship, and career‑pathing opportunities that help you evolve from a frontline agent to a senior specialist or team lead.
• Inclusive Culture: A workplace that values every voice, promotes cross‑functional collaboration, and celebrates achievements through virtual recognition programs.
• Competitive Compensation & Perks: Market‑aligned salary, performance bonuses, health & wellness benefits, and a generous paid‑time‑off policy.

Key Responsibilities

As a Bilingual Customer Service Representative at brighthush, you will be the frontline ambassador for our clients’ brands. Your role will blend customer support, technical troubleshooting, and sales engagement, all while maintaining the highest standards of confidentiality and professionalism.

• Handle inbound and outbound customer interactions in both English and Spanish, ensuring clear, courteous, and effective communication.
• Resolve a wide range of customer issues—product inquiries, billing questions, technical glitches—using our state‑of‑the‑art ticketing system.
• Identify upsell and cross‑sell opportunities during conversations, driving revenue growth for our clients.
• Document every interaction accurately in the CRM, capturing key details, follow‑up actions, and escalation points.
• Follow established scripts and guidelines while adapting to the unique needs of each customer.
• Collaborate with technical support, sales, and account management teams to ensure seamless handoffs and customer satisfaction.
• Maintain strict confidentiality of customer data in compliance with GDPR, CCPA, and other privacy regulations.
• Participate in ongoing training sessions to stay current on product updates, industry trends, and best practices.
• Contribute to continuous improvement initiatives by sharing insights, suggesting process enhancements, and testing new tools.

Essential Qualifications

• Bilingual fluency in English and Spanish (written and spoken).
• Minimum of 1–2 years of customer service or call center experience, preferably in a BPO or tech‑enabled environment.
• Strong communication skills with the ability to explain complex concepts in simple terms.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Self‑motivated, energetic, and comfortable working independently in a remote setting.
• Excellent problem‑solving skills and a customer‑centric mindset.
• Ability to handle high‑volume interactions while maintaining quality and accuracy.
• Commitment to confidentiality and adherence to data protection policies.

Preferred Qualifications

• Experience in technical support or troubleshooting for SaaS products.
• Knowledge of sales techniques and experience in upselling or cross‑selling.
• Familiarity with call‑center metrics such as AHT, CSAT, NPS, and SLA compliance.
• Previous remote work experience with a proven track record of meeting or exceeding performance targets.
• Additional language skills beyond English and Spanish.

Key Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Technical Aptitude: Quick learner who can navigate multiple software platforms and troubleshoot basic technical issues.
• Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast‑paced environment.
• Adaptability: Comfortable with change, new processes, and evolving product features.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive virtual team culture.
• Customer‑First Attitude: Passion for delivering exceptional service and turning challenges into opportunities.
• Data‑Driven Decision Making: Comfortable using metrics to assess performance and identify improvement areas.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. When you join us, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with experienced leaders.
• Regular training modules covering product knowledge, soft skills, and industry trends.
• Cross‑functional projects that expose you to sales, marketing, and product teams.
• Clear career pathways from Customer Service Representative to Senior Specialist, Team Lead, or Manager.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Opportunities to attend virtual conferences, webinars, and workshops to broaden your expertise.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team‑building activities.
• Monthly town‑hall meetings where leadership shares updates and celebrates wins.
• Recognition programs that highlight outstanding contributions and milestones.
• Open‑door communication channels that encourage feedback and innovation.
• Commitment to work‑life balance, with flexible hours and generous paid time off.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance options.
• 401(k) or equivalent retirement plan with company match.
• Paid time off, sick leave, and holiday schedule.
• Wellness stipend for home office equipment, fitness memberships, or mental health resources.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to make a difference from the comfort of your home office? Submit your resume and a brief cover letter highlighting your bilingual experience, customer service achievements, and why you’re excited about joining brighthush. We look forward to exploring how your skills and passion align with our mission to deliver world‑class CX solutions.

Apply today and become a key player in a forward‑thinking, remote‑first organization that values innovation, diversity, and personal growth.