Senior Customer Success Manager – Healthcare SaaS Platform – Driving Adoption, Retention, and Growth at brighthush

About brighthush and the Future of Healthcare

At brighthush, we’re on a mission to bring world‑class, data‑driven care to every patient, everywhere. Our cutting‑edge platform harnesses real‑time analytics, artificial intelligence, and seamless integration with electronic health records to surface diagnostic insights that clinicians might otherwise miss. By partnering with leading health systems, we’re redefining how diagnoses are made, treatments are chosen, and outcomes are measured. If you’re passionate about transforming healthcare through technology, brighthush is the place where your impact will be felt across entire hospitals and health networks.

Why Join brighthush?

• Mission‑Driven Culture: We believe healthcare can—and should—be better. Every day, our teams ask hard questions, obsess over detail, and practice constructive feedback. We celebrate successes, learn from failures, and continuously improve both our product and ourselves.
• High Impact Role: As a Senior Customer Success Manager, you’ll own the full customer journey—from technical integration and onboarding to renewal and expansion—directly influencing the success of our most critical accounts.
• Growth & Learning: brighthush invests heavily in professional development. You’ll have access to industry conferences, internal knowledge‑sharing sessions, and a culture that encourages experimentation and learning.
• Competitive Compensation: Base salary $120,000–$140,000, equity, performance bonus, and a comprehensive benefits package.
• Flexible Work Environment: Fully remote with occasional travel (up to 30%) to client sites. We support hybrid work and provide a generous PTO and wellness budget.

Key Responsibilities

In this role, you will be the linchpin between brighthush’s product, engineering, and our clients’ clinical teams. Your day‑to‑day activities will include:

• Lead the full customer lifecycle: technical integration, implementation, user training, renewal, and expansion.
• Establish clear retention goals and renewal milestones, working closely with the Customer Success team to achieve them.
• Build and nurture relationships with client leadership, positioning them as product champions who advocate for brighthush across their organization.
• Collect, analyze, and act on customer feedback to continuously improve the user experience.
• Coordinate cross‑functional project progress, ensuring timely delivery of new features and enhancements.
• Maintain deep knowledge of brighthush’s product suite, advising customers on best practices and optimal solutions.
• Identify upsell and expansion opportunities, collaborating with Sales and Product to tailor solutions that meet evolving client needs.
• Document and share success stories, case studies Apply for this job