Dynamic Bilingual Fraud Management & Risk Prevention Specialist – Junior Customer Service Agent (German & English) – Remote, Full‑Time, Entry Level – Join brighthush

About brighthush

brighthush is not just another mobility platform – it’s a movement that reimagines how people move in the 21st century. By offering a flexible, subscription‑based car service, we eliminate the traditional hassles of ownership and empower our users to travel freely, sustainably, and affordably. With a rapidly expanding customer base across Germany and beyond, brighthush has earned a reputation as one of the most innovative, customer‑centric companies in the mobility sector.

Our mission is simple yet ambitious: make mobility effortless, sustainable, and accessible for everyone. To achieve this, we rely on a culture that values curiosity, collaboration, and a relentless drive to solve complex problems. Whether you’re a seasoned professional or just starting your career, you’ll find a workplace that encourages creativity, continuous learning, and the courage to challenge the status quo.

Role Overview

As a Junior Customer Service Agent – Fraud Management & Risk Prevention Specialist, you will be the first line of defense against fraudulent activity that threatens our customers and our brand. Working remotely from anywhere in Germany, you’ll collaborate with cross‑functional teams to investigate suspicious transactions, conduct risk assessments, and implement preventative measures. Your investigative mindset, strong organizational skills, and bilingual fluency in German and English will enable you to protect our customers’ trust while ensuring a seamless experience.

Key Responsibilities

• Fraud Investigation & Risk Assessment: Analyze customer data, transaction patterns, and external intelligence to identify potential fraud risks. Use advanced tools and analytical techniques to assess the likelihood of fraudulent activity.
• Case Management: Manage a portfolio of complex fraud cases from initiation to resolution. Document findings, maintain accurate records, and ensure timely communication with stakeholders.
• Preventative Strategy Development: Work closely with the Risk & Compliance team to develop and refine fraud prevention strategies, including policy updates, automated alerts, and customer education initiatives.
• Vehicle Recovery Coordination: In cases involving stolen or misused vehicles, coordinate with law enforcement, insurance partners, and internal logistics to facilitate recovery and minimize loss.
• Customer Communication: Communicate findings and next steps to affected customers in a clear, empathetic, and professional manner, ensuring a positive brand experience even in challenging situations.
• Continuous Improvement: Participate in post‑incident reviews, share insights, and contribute to process improvements that enhance fraud detection and response.
• Compliance & Reporting: Ensure all investigations comply with local regulations, internal policies, and industry best practices. Prepare regular reports for senior management and regulatory bodies.

Essential Qualifications

• Language Proficiency: Native or fluent German (C1/C2) and strong English communication skills (both written and spoken).
• Analytical Mindset: Demonstrated ability to analyze complex data sets, identify patterns, and draw actionable conclusions.
• Organizational Excellence: Proven track record of managing multiple priorities, meeting deadlines, and maintaining meticulous documentation.
• Customer‑Centric Approach: Experience in customer support or service roles, with a focus on empathy, problem‑solving, and delivering high‑quality service.
• Technical Proficiency: Comfortable using CRM systems, data analysis tools, and basic spreadsheet functions. Familiarity with fraud detection software is a plus.
• Flexibility: Willingness to work irregular hours, including evenings and weekends, to support a 24/7 customer base.

Preferred Qualifications

• Prior experience in fraud prevention, risk management, or a related field.
• Background in automotive or mobility services, with an understanding of vehicle leasing and subscription models.
• Knowledge of German financial regulations and compliance frameworks.
• Experience with investigative tools such as transaction monitoring systems, data mining platforms, or forensic accounting.
• Certification in risk management, fraud analysis, or a related discipline.

Skills & Competencies

• Critical Thinking: Ability to assess situations from multiple angles and make informed decisions quickly.
• Communication: Clear, concise, and persuasive communication in both German and English.
• Collaboration: Strong teamwork skills, with experience working across departments such as Legal, Finance, and Operations.
• Adaptability: Thrive in a fast‑moving environment, adjusting to new challenges and evolving priorities.
• Integrity: Uphold the highest ethical standards, especially when handling sensitive customer data.
• Tech Savvy: Comfortable learning new software and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Junior Customer Service Agent – Fraud Management, you will:

• Gain hands‑on experience with cutting‑edge fraud detection technologies and data analytics.
• Participate in cross‑functional projects that influence product design, risk strategy, and customer experience.
• Access a structured mentorship program, pairing you with senior risk analysts and compliance leaders.
• Benefit from a learning budget that covers courses, certifications, and industry conferences.
• Progress into senior fraud analyst, risk manager, or product security roles within 2–3 years, depending on performance and business needs.

Work Environment & Company Culture

brighthush champions a culture of transparency, innovation, and inclusivity. Key highlights include:

• Remote‑First Flexibility: Work from the comfort of your home or a co‑working space, with a fully equipped home‑office stipend.
• Collaborative Spirit: Weekly cross‑departmental stand‑ups, hackathons, and knowledge‑sharing sessions.
• Employee Well‑Being: Comprehensive health plans, mental‑health resources, and a generous paid‑time‑off policy.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Community Impact: Participation in sustainability initiatives, local volunteering, and partnerships with NGOs focused on mobility and environmental stewardship.

Compensation & Benefits

We offer a competitive salary range of EUR 43,000 – 49,000 per year, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Performance‑based bonuses tied to fraud prevention metrics.
• Company‑matched retirement plan contributions.
• Annual tuition reimbursement for relevant courses and certifications.
• Health, dental, and vision insurance plans.
• Flexible working hours and a generous vacation policy.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that is reshaping the future of mobility. You’ll work alongside passionate professionals who are committed to delivering exceptional customer experiences while safeguarding the integrity of our platform. Your contributions will directly impact millions of users, ensuring they can trust brighthush for safe, reliable, and hassle‑free transportation.

We value curiosity, resilience, and a genuine desire to make a difference. If you are ready to take on challenging fraud cases, collaborate across teams, and grow your career in a dynamic, supportive environment, we want to hear from you.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Click the link below to apply and take the first step toward a rewarding career in fraud management and customer service.