Dynamic Bilingual French/English Customer Onboarding Specialist – Micro & Small Fleet Excellence – Remote (U.S.) – Drive Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking fintech that blends cutting‑edge technology with a customer‑first philosophy. We empower small and medium‑sized businesses to streamline payments, manage fleets, and unlock new revenue streams. Our mission is simple: make complex financial processes effortless, so our clients can focus on growth. With a culture rooted in innovation, collaboration, and relentless customer focus, brighthush has become the trusted partner for enterprises looking to scale quickly and efficiently.

Why This Role Matters

As the first point of contact for our Micro and Small Fleet customers, you will shape their entire journey—from the moment they apply to the day they start using our platform. Your work will directly influence customer satisfaction, retention, and the overall success of our product. In a rapidly expanding organization, this role offers a clear path to senior support, product management, or sales enablement positions.

Key Responsibilities

In this role, you will be the linchpin of our onboarding process, ensuring a seamless transition for every new customer. Your day‑to‑day tasks will include:

• Salesforce Queue Management: Monitor and respond to incoming customer applications, declines, and support tickets with precision and speed.
• Automated Engagement Oversight: Track early engagement campaigns, nurture leads through automated email journeys, and maintain a shared inbox with sales representatives.
• Fleet Enrollment Support: Assist customers in enrolling their fleets, ensuring all required documentation is collected and verified.
• Account Setup & Data Validation: Execute account creation, perform data checks, and maintain high accuracy standards to prevent downstream issues.
• Customer Education: Deliver clear, concise explanations of program features and functionality during onboarding interactions.
• Issue Identification & Escalation: Spot potential roadblocks, communicate them to the relevant teams, and follow up until resolution.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Technical Support to ensure a smooth handoff and continuous improvement of onboarding workflows.
• Timeline & Expectation Management: Keep customers informed about onboarding milestones, manage expectations, and deliver on promised timelines.

Essential Qualifications

• 0–2 years of experience in customer service, onboarding, or a related field.
• Fluency in both French and English, with excellent verbal and written communication skills.
• Strong customer‑service orientation and a passion for delivering exceptional experiences.
• Proficiency in Salesforce (or similar CRM) and familiarity with onboarding tools such as Siebel or Genesys.
• Advanced skills in Microsoft Office Suite and Google Workspace.
• Exceptional attention to detail, accuracy, and organizational abilities.
• Basic problem‑solving skills and the confidence to handle customer objections.
• Time‑management skills that allow you to juggle multiple tasks and deadlines.

Preferred Qualifications

• Experience working in a fintech or SaaS environment.
• Knowledge of fleet management or payment processing solutions.
• Prior exposure to automated email marketing platforms.
• Experience with data validation and quality assurance processes.

Skills & Competencies

• Communication: Ability to convey complex information in a clear, concise manner.
• Analytical Thinking: Strong data‑driven mindset to identify trends and root causes.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Player: Collaborate effectively with cross‑functional teams.
• Customer‑Centric Mindset: Put the customer at the center of every decision.

Career Growth & Learning Benefits

At brighthush, we believe in nurturing talent. As a Customer Onboarding Specialist I, you’ll have access to:

• Mentorship from senior onboarding and product leaders.
• Regular training sessions on new product features, industry trends, and customer success best practices.
• Opportunities to transition into senior onboarding, product management, or sales enablement roles.
• Annual performance reviews that align your career goals with company objectives.

Work Environment & Company Culture

brighthush is a fully remote, diverse, and inclusive workplace. We value:

• Flexibility: Choose your own hours and work from any U.S. location.
• Collaboration: Daily stand‑ups, virtual coffee chats, and cross‑team projects keep us connected.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Recognition: Regular shout‑outs, spot bonuses, and team celebrations for outstanding contributions.

Compensation & Benefits

brighthush offers a competitive compensation package that includes:

• Base Salary: $22.00 – $28.50 per hour, commensurate with experience and performance.
• Performance Bonuses: Quarterly or annual bonuses based on individual and team metrics.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Financial Wellness: Health Savings Account (HSA), Flexible Spending Account (FSA), and tuition reimbursement.
• Life & Disability Insurance: Coverage to protect you and your family.
• Professional Development: Access to online learning platforms and conference sponsorships.

How to Apply

Ready to make a real difference for our customers and grow your career at brighthush? Click the link below to submit your application and join our dynamic team.

Apply To This Job

Conclusion

brighthush is looking for a proactive, bilingual Customer Onboarding Specialist I who thrives in a fast‑moving, customer‑centric environment. If you’re passionate about delivering exceptional onboarding experiences, enjoy working with cutting‑edge technology, and want to grow within a supportive, remote organization, we want to hear from you. Join us and help shape the future of fleet management and fintech solutions for businesses worldwide.