Dynamic Bilingual Live‑Video Customer Success & Consultative Sales Specialist – Remote Virtual Support Lead for Electric‑Mobility Solutions, Driving Sustainable Urban Delivery at brighthush

About brighthush

brighthush is more than a brand; it’s a catalyst for the future of urban logistics. By combining cutting‑edge e‑bike technology, flexible ownership plans, and a community‑centric service ecosystem, we empower delivery professionals to navigate city streets faster, safer, and greener. Our mission is simple yet ambitious: make electric mobility accessible, reliable, and affordable for everyone. As we expand across major cities worldwide, we’re looking for passionate, tech‑savvy individuals to join our remote customer service team and help us deliver the same high‑quality, in‑person experience—right from a screen.

Why Join brighthush?

• Impactful Work: Every interaction you facilitate helps a rider get on the road faster, reducing delivery times and carbon footprints.
• Remote Flexibility: Work from anywhere with a reliable internet connection—no commute, no office walls.
• Career Acceleration: Fast‑track your career with mentorship, cross‑functional projects, and leadership training.
• Inclusive Culture: A diverse team that celebrates different backgrounds, languages, and perspectives.
• Competitive Compensation: Base salary plus performance bonuses, plus a comprehensive benefits package.
• Continuous Learning: Access to industry‑leading training, certifications, and conferences.

Key Responsibilities

As a Virtual Customer Service Representative, you will be the primary point of contact for customers engaging with brighthush’s live‑video support system. Your role blends sales, technical support, and community building to ensure a seamless experience for both new and existing riders.

New Customer Engagement

• Guide prospects through bike selection, battery options, and accessory bundles using live video demonstrations.
• Explain subscription plans, pricing structures, and financing options in clear, persuasive language.
• Assist with account creation, payment processing, and onboarding steps, ensuring a frictionless sign‑up flow.
• Apply consultative sales techniques to convert inquiries into active subscribers.
• Collect and analyze customer feedback to refine the sales funnel and improve conversion rates.

Existing Customer Support

• Handle subscription inquiries, payment disputes, and account adjustments with empathy and accuracy.
• Troubleshoot basic bike or service issues remotely, providing step‑by‑step guidance.
• Coordinate service requests, schedule maintenance, and follow up with the operations team.
• Address concerns and objections, turning potential churn into loyalty.
• Track and report on key performance indicators such as resolution time, satisfaction scores, and upsell success.

Community Building & Communication

• Maintain a friendly, professional tone in all written and verbal interactions.
• Collaborate with internal teams via chat, email, and ticketing systems to resolve complex issues.
• Build trust with riders, fostering long‑term relationships and advocacy.
• Collect and relay customer feedback to product and engineering teams.
• Participate in community events, webinars, and social media initiatives to strengthen brand loyalty.

Essential Qualifications

• Language Proficiency: Native or fluent Spanish; fluent English (C1–C2 level).
• Minimum 2 years of experience in customer support, sales, or call‑center environments.
• Comfortable on camera, with a professional appearance and clear communication skills.
• Strong multitasking ability—juggling live video calls, chat, and CRM updates simultaneously.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and productivity tools (Google Workspace, Microsoft Office).
• Reliable high‑speed internet connection and a quality headset with noise cancellation.
• Basic understanding of e‑bike technology, battery management, and subscription models.

Preferred Qualifications

• Experience in the e‑mobility or transportation sector.
• Knowledge of electric bike technology, battery management, and subscription models.
• Previous remote customer service experience with a high volume of live interactions.
• Data‑driven mindset—comfortable using metrics to improve service quality.
• Multilingual abilities beyond Spanish and English.
• Experience with video‑based sales or support platforms.

Key Skills & Competencies

• Communication: Clear, concise, and engaging—both in writing and on camera.
• Problem‑Solving: Quick diagnostic skills and creative solutions for on‑the‑spot issues.
• Customer‑Centricity: A genuine passion for helping people and a commitment to exceed expectations.
• Tech Savviness: Comfortable navigating multiple software tools and troubleshooting basic tech hiccups.
• Adaptability: Thrives in a fast‑changing environment with evolving processes.
• Team Collaboration: Works seamlessly with cross‑functional teams—operations, engineering, marketing.
• Time Management: Prioritizes tasks efficiently while maintaining high service standards.
• Analytical Thinking: Uses data to identify trends, spot opportunities, and drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning. As a Virtual Customer Service Representative, you’ll have access to:

• Structured onboarding and ongoing training modules covering product knowledge, sales techniques, and customer psychology.
• Mentorship from senior customer success leaders and product managers.
• Opportunities to transition into roles such as Customer Success Manager, Product Support Lead, or Sales Enablement.
• Annual performance reviews with clear career pathways and skill‑based advancement.
• Access to a learning portal with courses on e‑mobility, customer experience, and leadership.
• Cross‑departmental shadowing and project participation to broaden skill sets.

Work Environment & Culture

Our remote‑first culture means you’ll collaborate with teammates across time zones, using asynchronous communication tools and weekly syncs. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Regular virtual coffee chats, hackathons, and wellness webinars keep the team connected and energized. At brighthush, we value curiosity, resilience, and a growth mindset—qualities that help us stay ahead in a fast‑evolving industry.

Compensation & Benefits

While the exact figures vary by role and location, brighthush offers:

• Competitive base salary plus performance‑based bonuses.
• Health, dental, and vision insurance (where applicable).
• Paid time off, sick leave, and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with generous rewards.
• Access to a company‑wide wellness program, including mental health resources.
• Equity or stock‑option plans for eligible employees.
• Monthly tech stipend to upgrade home‑office equipment.

How to Apply

Ready to bring your bilingual customer service expertise to a company that’s changing the world of urban delivery? Click the link below to submit your application and join the brighthush family.