Senior Customer Stories Lead – Enterprise AI & Intelligent Platforms – Remote (US) – Champion Customer Advocacy, Brand Growth, and Thought Leadership at brighthush

About brighthush

brighthush is not just a software company; we are a catalyst for the next wave of enterprise intelligence. By weaving together an Enterprise Knowledge Graph, advanced AI/ML, agentic application development, orchestration, and governance, we create a single, seamless ecosystem that turns raw data into actionable insight at scale. Our platform empowers leaders in manufacturing, banking, insurance, financial services, and healthcare to discover, trust, and act on data faster than ever before.

Our customers experience a dramatic shift: data that was once siloed becomes discoverable and trustworthy, teams move from concept to production in days instead of months, and AI initiatives evolve from pilot to full‑blown deployment thanks to robust governance and real‑world performance. As we expand our reach, we need a visionary storyteller who can capture these transformative moments and amplify them across the market.

Position Overview

As the Customer Stories Lead at brighthush, you will own the end‑to‑end customer storytelling engine. Working closely with the Head of Customer Marketing and Growth leadership, you will translate strategic priorities into a scalable, high‑impact program that showcases measurable business outcomes, strengthens the brighthush brand, fuels sales, and nurtures a community of passionate customer advocates.

Your role will be pivotal in turning real customer successes into stories that inspire, educate, and influence. You will collaborate across product, sales, field marketing, brand, PR, and executive leadership to ensure every narrative is technically credible, commercially compelling, and aligned with our broader brand strategy.

Why This Role Matters

In a world where data is abundant but insight is scarce, the stories we tell about our customers become the bridge between technology and business value. Your work will:

• Elevate brighthush as a thought leader in enterprise AI.
• Drive sales velocity by providing prospects with real, relatable evidence of success.
• Build a vibrant community of advocates who champion our platform across industries.
• Shape the narrative that positions brighthush as the go‑to solution for intelligent data orchestration.

Key Responsibilities

Execute the Customer Storytelling Strategy

• Partner with the Head of Customer Marketing to operationalize the customer storytelling, advocacy, and reference strategy.
• Own the full customer story pipeline: identification, qualification, outreach, interviews, content creation, approvals, publication, and activation.
• Design customer‑friendly processes for participation, permissions, approvals, advocacy tracking, and ongoing reference management.
• Identify and close gaps in story coverage across industries, buyer personas, use cases, products, geographies, and sales segments.
• Recommend tactics to strengthen reference coverage in high‑growth priority areas.

Create and Activate Exceptional Customer Stories

• Lead discovery sessions, interviews, and narrative development, helping customers articulate challenges, journeys, outcomes, and future vision.
• Translate complex platform, AI, automation, workflow, integration, data, and cloud capabilities into technically credible and commercially compelling stories.
• Produce a portfolio of assets: case studies, customer videos, executive interviews, sales decks, one‑pagers, testimonials, keynote content, and award submissions.
• Collaborate with Brand, Product Marketing, Communications, and Field teams to activate stories across marketing campaigns, product launches, digital experiences, sales plays, industry events, PR initiatives, social media, and executive communications.

Support Sales and Customer Advocacy

• Build and maintain a robust portfolio of referenceable customers in partnership with Sales, Account Management, and Revenue Operations.
• Manage reference requests, identify suitable advocates, and ensure a positive experience for both customers and internal stakeholders.
• Develop sales‑ready proof points, making it easy for account teams to access relevant stories, metrics, quotes, and peer examples.
• Prepare customer advocates for webinars, industry events, executive briefings, prospect conversations, analyst engagements, media opportunities, and other strategic activities.

Drive Continuous Improvement and Thought Leadership

• Analyze the performance of storytelling initiatives, measuring impact on pipeline velocity, win rates, and brand perception.
• Iterate on content formats, distribution channels, and storytelling frameworks based on data insights and stakeholder feedback.
• Represent brighthush at industry conferences, panels, and webinars, sharing best practices and emerging trends in customer advocacy.
• Collaborate with the Product team to surface new product features and success stories that align with market needs.

Essential Qualifications

• 7+ years of experience in Customer Marketing, Customer Advocacy, Content Strategy, Product Marketing, or a related field.
• Proven track record of developing customer stories for B2B SaaS, enterprise software, AI, automation, cloud, workflow, data, or technical platform solutions.
• Exceptional interviewing, writing, editing, and storytelling skills.
• Strong portfolio of customer success stories, case studies, executive content, videos, or integrated campaigns.
• Ability to uncover, quantify, and communicate customer business outcomes while maintaining technical accuracy.
• Excellent cross‑functional collaboration skills with experience partnering across Sales, Customer Success, Product Marketing, Field Marketing, Brand, PR, Legal, and Executive Leadership.
• Strong program and project management skills: stakeholder coordination, editorial planning, approvals management, production timelines, and content operations.
• Sound judgment regarding customer confidentiality, consent management, legal review processes, and responsible use of customer data and claims.

Preferred Qualifications

• Experience in the AI or intelligent platforms space.
• Background in data‑driven storytelling or data‑centric marketing.
• Knowledge of enterprise compliance and governance frameworks.
• Experience managing a global or multi‑region customer advocacy program.

Skills & Competencies

• Strategic thinking with a customer‑centric mindset.
• Creative storytelling that translates technical depth into business value.
• Data literacy: ability to interpret metrics, ROI, and performance indicators.
• Project management: juggling multiple stories, stakeholders, and deadlines.
• Collaboration: building relationships across functional teams and external partners.
• Adaptability: thriving in a fast‑paced, evolving technology environment.
• Leadership: mentoring junior storytellers and guiding cross‑functional initiatives.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As the Customer Stories Lead, you will:

• Lead a high‑visibility program that directly influences brand perception, pipeline growth, and customer loyalty.
• Collaborate with senior leaders across product, sales, and marketing, gaining exposure to executive decision‑making.
• Develop expertise in enterprise AI, knowledge graphs, and agentic applications – skills that are in high demand across industries.
• Participate in industry conferences, speaking engagements, and thought‑leadership initiatives.
• Advance into senior marketing or product roles, or become a global customer advocacy strategist.
• Access a curated learning curriculum covering advanced storytelling techniques, AI fundamentals, and data analytics.

Work Environment & Culture at brighthush

We champion a culture of innovation, collaboration, and continuous learning. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and cross‑functional syncs.
• Access to a digital knowledge hub with training, best practices, and industry insights.
• Mentorship programs pairing you with senior leaders.
• Inclusive, diverse, and supportive teams that celebrate successes and learn from challenges.
• Regular hackathons and innovation sprints that encourage experimentation.
• Transparent communication channels that keep you informed about company strategy and product direction.

Compensation & Benefits

We offer a competitive total‑reward package that includes:

• Base salary range: $102,500 – $184,500 USD annually (dependent on experience and role responsibilities).
• Performance‑based incentives and equity opportunities.
• Comprehensive health, dental, and vision coverage.
• 401(k) with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote‑friendly policies.
• Professional development budget and access to industry conferences.
• Wellness programs, mental health resources, and employee assistance programs.
• Annual company retreats and team‑building events.

Why Join brighthush?

Joining brighthush means becoming part of a mission‑driven organization that is redefining how enterprises harness data and AI. You will:

• Shape the narrative of a groundbreaking platform that is already transforming industries.
• Build a world‑class customer advocacy program that fuels brand equity and sales success.
• Collaborate with top talent across product, sales, marketing, and executive leadership.
• Drive measurable impact on customer satisfaction, retention, and growth.
• Grow your career in a fast‑paced, innovative environment that rewards creativity and results.
• Be part of a community that values curiosity, experimentation, and continuous improvement.

Ready to Make an Impact?

If you are a strategic storyteller with a passion for enterprise AI and a proven ability to turn complex technology into clear, compelling business value, we invite you to apply. Join brighthush and help us bring the voice of our customers to life on a global stage.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.