Dynamic Bilingual Polish & English Customer Service Representative – Remote Full‑Time – Accelerate Your FinTech Career with brighthush’s Global Customer Experience Team
Welcome to brighthush – Where Innovation Meets Customer Delight
brighthush is not just another fintech company; we are a movement that is reshaping how people interact with money. With a portfolio that spans digital wallets, instant payments, and AI‑powered financial insights, we empower millions of users worldwide to take control of their finances with confidence and ease. Our mission is simple yet ambitious: to make financial services accessible, secure, and user‑friendly for everyone, everywhere.
At the heart of brighthush lies a culture built on curiosity, collaboration, and a relentless focus on customer delight. Whether you are a seasoned professional or a recent graduate stepping into the world of customer service, you will find an environment that nurtures growth, celebrates diversity, and rewards initiative. Join us and become part of a global team that is changing the future of finance, one conversation at a time.
Why This Role Is a Game‑Changer for Your Career
As a Junior Customer Service Representative at brighthush, you will be the first line of support for our Polish‑speaking customers. You will guide them through product features, troubleshoot issues, and ensure that every interaction reflects the high standards of service that brighthush is known for. This role is designed for recent graduates, language enthusiasts, or anyone eager to launch a career in customer experience within the fast‑evolving fintech sector. You will receive hands‑on experience, mentorship from seasoned experts, and a clear, structured path to advance into senior roles or cross‑functional positions.
Key Responsibilities – What You’ll Do Every Day
- Respond to customer inquiries via phone, chat, and email with speed, empathy, and accuracy.
- Diagnose and resolve a wide range of customer issues, escalating complex cases to specialized teams when necessary.
- Maintain meticulous records of all interactions in our CRM system, ensuring data integrity and compliance.
- Adhere to established procedures, quality standards, and service‑level agreements (SLAs) to deliver consistent, high‑quality support.
- Collaborate closely with cross‑functional teams—Product, Technical Support, Compliance—to identify pain points and propose improvements.
- Participate in continuous training sessions to stay current on product updates, policy changes, and industry best practices.
- Contribute to process improvement initiatives by providing actionable feedback on workflow efficiencies and customer pain points.
- Act as an ambassador for brighthush’s brand, embodying our values of transparency, empathy, and innovation in every customer interaction.
Essential Qualifications – What We Expect
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Fluency in Polish (C1 level) and functional proficiency in English (B2 level).
- Strong customer‑oriented mindset with a genuine desire to help others.
- Basic computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook) and web‑based applications.
- Ability to follow procedures, meet deadlines, and maintain high accuracy under pressure.
- Excellent verbal and written communication skills in both Polish and English.
- Self‑starter attitude with a willingness to learn and adapt in a dynamic, remote environment.
Preferred (But Not Required) Qualifications – Bonus Points
- Prior experience in a customer service or call‑center environment.
- Familiarity with CRM platforms such as Salesforce, Zendesk, or similar ticketing systems.
- Knowledge of financial products, banking terminology, or fintech solutions.
- Additional language skills (German, Russian, French, etc.) would be a plus.
- Experience with data entry, analytics, or basic troubleshooting of software applications.
- Proactive mindset with a passion for continuous improvement and customer advocacy.
Core Skills & Competencies – What Makes You Successful
- Communication: Clear, concise, and empathetic communication in both Polish and English.
- Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
- Time Management: Ability to juggle multiple tasks while meeting SLA targets.
- Adaptability: Comfortable working in a fast‑moving, remote environment with evolving processes.
- Team Collaboration: Willingness to work closely with colleagues across departments.
- Attention to Detail: Accurate data entry and meticulous documentation.
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
Career Growth & Learning Opportunities – Your Path at brighthush
At brighthush, we believe in nurturing talent from the ground up. As a Junior Customer Service Representative, you will receive a comprehensive, structured onboarding program that pairs you with a senior mentor who will guide you through the first 90 days. In addition, you will have access to a wealth of learning resources and career development tools:
- Monthly skill‑building workshops covering product knowledge, customer psychology, and advanced communication techniques.
- Access to an internal learning portal featuring courses on fintech trends, data analytics, leadership, and more.
- Clear career ladder: Junior Representative → Senior Representative → Team Lead → Manager → Product Management or Technical Support.
- Opportunities to participate in cross‑functional projects that influence product development and customer experience strategy.
- Regular performance reviews with actionable feedback and personalized development plans.
- Mentorship programs that connect you with senior leaders across the organization.
Work Environment & Culture at brighthush – Remote, Inclusive, and Innovative
brighthush champions a culture of inclusion, innovation, and work‑life balance. Our remote‑first approach means you can work from anywhere in Poland while staying connected through a robust digital ecosystem. Here’s what you can expect:
- Daily stand‑ups and weekly team huddles via video conferencing to keep everyone aligned.
- Collaborative tools such as Slack, Microsoft Teams, and Asana for seamless communication and project management.
- Regular virtual coffee breaks and team‑building activities to foster camaraderie.
- Flexible working hours that accommodate personal commitments and promote a healthy work‑life rhythm.
- Transparent communication from leadership, ensuring you’re always in the loop about company direction and initiatives.
- Inclusive hiring practices that celebrate diversity and create a welcoming environment for all.
Compensation, Perks, and Benefits – We Value Your Contribution
While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:
- Base salary aligned with industry standards for entry‑level customer service roles.
- Performance‑based bonuses tied to customer satisfaction metrics and team goals.
- Comprehensive health insurance covering medical, dental, and vision.
- Company‑sponsored pension plan with matching contributions.
- Generous paid time off (PTO) and public holidays.
- Tuition reimbursement program to support further education and professional certifications.
- Employee referral bonuses and wellness initiatives (e.g., virtual fitness classes, mental health resources).
- Access to a digital library of industry publications and learning resources.
- Annual company retreats and off‑site events to strengthen team bonds.
What Makes brighthush Stand Out – Innovation, Impact, and Sustainability
Innovation at Scale: We continuously iterate on our products to meet evolving customer needs, giving you the chance to see the direct impact of your work.
Global Reach, Local Impact: While we serve customers worldwide, our teams are distributed across regions, fostering a truly multicultural environment.
Commitment to Sustainability: brighthush is actively reducing its carbon footprint and supporting community initiatives, aligning with the values of socially conscious employees.
Employee Empowerment: We encourage autonomy, reward initiative, and celebrate successes—both big and small.
Ready to Join the brighthush Family?
If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced remote setting, and want to grow your career in the fintech sector, we want to hear from you. Bring your enthusiasm, your language skills, and your drive to help customers succeed, and you’ll find a supportive, forward‑thinking team ready to welcome you.