Dynamic Bilingual Remote Customer Service Representative & Answering Service Agent – Earn Up to $17/hr – Full‑Time, Flexible Hours, PA/FL/MD/VA/WV – Join brighthush’s Award‑Winning Contact Center

About brighthush

brighthush is a trailblazer in the contact‑center and telemessaging arena, delivering 24/7/365 solutions that keep businesses connected to their customers and prospects. With a reputation for excellence, innovation, and a culture that values every team member, brighthush has earned industry awards for customer experience, technology integration, and employee satisfaction. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your voice matters, your skills are honed, and your growth is accelerated.

Why This Role is a Game‑Changer

As a Bilingual Remote Customer Service Representative & Answering Service Agent, you will be the frontline of brighthush’s global service network. You’ll handle inbound calls, capture critical information, and ensure that every message is delivered accurately and promptly. The role is designed for individuals who thrive in a fast‑paced, customer‑centric environment and who are fluent in both English and Spanish. With a flexible schedule that includes weekends and holidays, you can balance work and life while earning a competitive hourly rate of up to $17.

Key Responsibilities

• Answering Calls: Serve as the first point of contact for callers, providing courteous and professional assistance.
• Message Taking & Dispatch: Accurately record and forward messages to the appropriate recipients, ensuring timely delivery.
• Data Entry & System Updates: Input caller information into the CRM with precision, maintaining data integrity and confidentiality.
• Multilingual Support: Communicate fluently in English and Spanish, bridging language gaps for a diverse client base.
• Quality Assurance: Adhere to company standards and participate in periodic quality reviews to continuously improve service quality.
• Team Collaboration: Work closely with supervisors and peers to resolve complex inquiries and share best practices.

Essential Qualifications

• Fluency in both English and Spanish (written and spoken).
• Strong typing skills (minimum 35 WPM) and excellent attention to detail.
• Reliable, high‑speed wired internet connection and a quiet, dedicated workspace.
• Valid U.S. residency in Pennsylvania, Florida, Maryland, Virginia, or West Virginia.
• Ability to work flexible hours, including weekends and holidays.
• Successful completion of a background check and drug screening.

Preferred Qualifications

• Previous experience in a call center, customer service, or telemessaging environment.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and call‑routing software.
• Experience handling high‑volume inbound calls and managing multiple tasks simultaneously.
• Knowledge of HIPAA or other privacy regulations (a plus).

Core Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a remote setting.
• Problem Solving: Quick thinking to resolve caller issues and find effective solutions.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Player: Collaborate effectively with colleagues and supervisors across time zones.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is not limited to a single role. We provide a structured learning path that includes:

• Onboarding training modules covering company culture, product knowledge, and customer service best practices.
• Ongoing skill‑building workshops on advanced call‑center technologies, data analytics, and leadership fundamentals.
• Mentorship programs pairing new hires with experienced agents to accelerate professional development.
• Clear promotion pathways to Senior Agent, Team Lead, or Manager positions based on performance and tenure.
• Cross‑departmental projects that expose you to different facets of the business, from marketing to product development.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life harmony. As a remote employee, you’ll enjoy:

• Full‑time remote work with the flexibility to choose your own hours within the required shift windows.
• Access to a virtual collaboration hub, where you can connect with teammates, share ideas, and celebrate successes.
• A supportive manager who provides regular feedback, coaching, and recognition.
• Annual company retreats and virtual social events that foster camaraderie and team cohesion.
• Commitment to mental health and well‑being, with resources such as counseling services and wellness stipends.

Compensation & Benefits

Salary: Competitive hourly rate up to $17, translating to an annual range of $31,200 – $35,360 for full‑time hours. Benefits:

• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Retirement savings plan with company match.
• Health, dental, and vision insurance options for employees and their families.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Employee assistance program (EAP) for confidential counseling and support.
• Professional development stipend to cover courses, certifications, or conferences.
• Employee referral bonus program.

How to Apply

Ready to bring your bilingual customer service expertise to a forward‑thinking organization? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us continue to set the standard for excellence in the contact‑center industry.