Dynamic Customer Care Agent – Remote, Full‑Time, English‑Speaking – Join brighthush’s Innovative Food Tech Team

About brighthush

brighthush is a trailblazing technology platform that empowers restaurants and food‑service businesses to thrive in a rapidly evolving marketplace. By offering commission‑free delivery, seamless pickup solutions, and data‑driven insights, we help our partners increase revenue, reduce operational friction, and delight their customers. Our mission is simple: to make every food experience brighter, faster, and more connected.

Founded by industry veterans with a passion for culinary innovation, brighthush has grown from a small startup to a global partner for thousands of restaurants across the Philippines and beyond. We pride ourselves on a culture of collaboration, continuous learning, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of food tech.

Why Join brighthush?

• Impactful Work: Your role will directly influence the satisfaction of thousands of diners and the operational efficiency of restaurants.
• Remote Flexibility: Work from the comfort of your home in the Philippines while staying connected to a global team.
• Growth Opportunities: Fast‑track your career with mentorship, training programs, and the chance to move into advanced support, product, or operations roles.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters.
• Competitive Perks: Generous paid time off, health and wellness benefits, and a performance‑based bonus structure.

Key Responsibilities

As a Customer Care Agent at brighthush, you will be the frontline advocate for our restaurant partners and end‑users. Your day‑to‑day tasks will include:

• Responding promptly to support requests via email, chat, and phone, ensuring a resolution within the agreed SLA.
• Managing and prioritizing a high volume of support tickets using HubSpot, tagging and routing them to the appropriate internal teams.
• Documenting detailed case notes, troubleshooting steps, and resolution outcomes to maintain a knowledge base that empowers future agents.
• Collaborating with cross‑functional teams (Product, Engineering, Sales) to report recurring issues and suggest product improvements.
• Proactively reaching out to customers to gather feedback, conduct satisfaction surveys, and identify upsell opportunities.
• Maintaining a calm, professional tone in all communications, even during peak traffic periods.
• Ensuring compliance with data privacy regulations and internal security protocols.

Essential Qualifications

• Proven experience in a fast‑paced, real‑time customer service environment (e.g., food delivery, hospitality, e‑commerce).
• Fluent in English, both written and spoken; proficiency in Tagalog or other local languages is a plus.
• Strong familiarity with HubSpot CRM and Slack; experience with WhatsApp Business API is advantageous.
• Reliable high‑speed internet connection and a dedicated quiet workspace at home.
• Excellent problem‑solving skills and the ability to think on your feet.
• High level of attention to detail and strong organizational abilities.
• Self‑motivated, with a strong sense of ownership and accountability.

Preferred Qualifications

• Experience in the restaurant or food‑service industry, understanding the unique challenges of kitchen operations and delivery logistics.
• Knowledge of CRM best practices and ticketing workflows.
• Previous remote work experience, demonstrating discipline and effective communication in a virtual setting.
• Basic data analysis skills (Excel, Google Sheets) to track metrics and report trends.
• Multilingual capabilities, especially in regional languages.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM systems, collaboration tools, and basic troubleshooting.
• Time Management: Ability to juggle multiple tickets while maintaining quality and speed.
• Customer‑Centric Mindset: Passion for solving problems and exceeding customer expectations.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Team Collaboration: Work effectively with product, engineering, and sales teams to close loops.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Customer Care Agent, you will have access to:

• Monthly skill‑building workshops covering advanced CRM techniques, conflict resolution, and product knowledge.
• Mentorship programs pairing you with senior support specialists and product managers.
• Clear career pathways into Senior Support, Team Lead, or Product Support Analyst roles.
• Cross‑departmental projects that expose you to new facets of the business.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual coffee chats and team huddles.
• Quarterly all‑hands meetings where leadership shares company updates and celebrates wins.
• Open‑door policy for ideas and feedback, ensuring every team member can contribute.
• Annual virtual retreats and team‑building activities.

Compensation, Perks, and Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based incentives.
• Generous Paid Time Off: 20 days of PTO annually, plus public holidays.
• Health & Wellness: Comprehensive health coverage, mental health support, and wellness stipends.
• Technology Allowance: Monthly stipend for home office equipment and high‑speed internet.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Employee Recognition: Monthly awards for outstanding customer service and innovation.
• Flexible Working Hours: Core hours with flexibility to accommodate personal commitments.

How to Apply

If you’re ready to bring your passion for customer service to a forward‑thinking food tech company, we’d love to hear from you. Submit your application through our career portal, and let’s explore how you can help us make every food experience brighter.