Dynamic Multilingual Customer Care Agent – Digital Branch Global (German, English & Spanish) – Remote, 24/7 Shift, Sales & Support Specialist

About brighthush

brighthush is a leading global mobility platform that redefines how people move, work, and live. By combining cutting‑edge technology with a customer‑centric philosophy, we offer a seamless suite of services that include car rentals, shared mobility, on‑demand rides, and subscription‑based transportation solutions. Our mission is to make mobility smarter, greener, and more accessible for everyone, everywhere.

With a presence in over 100 countries and a rapidly expanding digital ecosystem, brighthush is at the forefront of the mobility revolution. We empower millions of users to choose the right vehicle for any occasion—whether it’s a quick city trip, a weekend getaway, or a long‑term subscription. Behind every booking, every reservation, and every customer interaction lies a team of dedicated professionals who bring passion, expertise, and a genuine desire to help people move forward.

As we continue to grow, we’re looking for talented individuals who thrive in a fast‑paced, digital-first environment. If you’re a multilingual communicator with a knack for problem‑solving, a sales instinct, and a love for technology, you’ll find a home at brighthush.

Key Responsibilities

• Customer Support Excellence: Provide timely, accurate, and empathetic assistance to customers across multiple channels (phone, chat, email, and social media) in German, English, and Spanish.
• Reservation Management: Process bookings, modifications, cancellations, and upgrades with precision, ensuring a smooth experience for every user.
• Product Promotion: Identify upsell and cross‑sell opportunities, recommending relevant brighthush services such as premium vehicle options, insurance add‑ons, and subscription plans.
• Issue Resolution: Diagnose and resolve complex customer issues, escalating when necessary, while maintaining a high first‑contact resolution rate.
• Data Accuracy: Maintain meticulous records in our CRM and internal systems, ensuring data integrity and compliance with privacy regulations.
• Team Collaboration: Work closely with the Operations, Sales, and Technical Support teams to share insights, improve processes, and deliver a unified customer experience.
• Continuous Improvement: Participate in regular training, feedback loops, and process reviews to enhance service quality and operational efficiency.
• Shift Flexibility: Operate within a 24/7 schedule, including nights, weekends, and public holidays, to support our global customer base.

Essential Qualifications

• Fluency in German, English, and Spanish (written and spoken) with a proven track record of customer interaction in at least two of these languages.
• Minimum of 1 year of experience in a customer service or call center environment, preferably within the transportation, hospitality, or technology sectors.
• Strong communication skills, with the ability to convey complex information clearly and concisely.
• Proficiency with digital tools and platforms, including CRM systems, chat interfaces, and knowledge bases.
• Demonstrated sales aptitude: a history of meeting or exceeding sales targets or conversion metrics.
• Adaptability and resilience: ability to thrive in a dynamic, fast‑paced environment and handle high‑volume interactions.
• Basic understanding of data privacy and compliance standards (GDPR, CCPA, etc.).

Preferred Qualifications

• Experience with AI‑powered support tools such as Claude by Anthropic or brighthush GPT, and a willingness to learn new technologies.
• Knowledge of the European mobility market, including local regulations, vehicle categories, and consumer preferences.
• Previous remote work experience, with a proven ability to manage time, stay organized, and maintain productivity outside a traditional office.
• Multicultural background or exposure to diverse customer segments, enhancing empathy and cultural sensitivity.
• Additional language skills (e.g., French, Italian, Portuguese) considered a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Analytical thinking, resourcefulness, and a proactive approach to troubleshooting.
• Sales Acumen: Ability to identify customer needs, articulate value propositions, and close deals confidently.
• Tech Savvy: Comfortable navigating multiple software platforms, troubleshooting basic technical issues, and embracing new tools.
• Time Management: Prioritization skills to handle simultaneous tasks while meeting deadlines.
• Team Player: Collaborative spirit, open communication, and a willingness to support colleagues across functions.
• Adaptability: Flexibility to adjust to changing priorities, schedules, and customer demands.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Customer Care Agent, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and advanced customer service skills.
• Mentorship from senior agents and cross‑functional leaders, fostering knowledge sharing and skill development.
• Clear career pathways: from Customer Care Agent to Senior Agent, Team Lead, or specialized roles in Sales, Operations, or Product Support.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to participate in innovation projects, such as testing new AI‑driven support tools or contributing to process improvement initiatives.
• Access to a global network of professionals, enabling cultural exchange and international collaboration.

Work Environment & Culture at brighthush

Our culture is built on three core pillars: Innovation, Inclusivity, and Impact. We celebrate diversity, encourage creative thinking, and reward results that move the company forward.

• Remote‑First Flexibility: Work from anywhere in Spain (or any location that meets legal requirements), with the support of a robust virtual collaboration ecosystem.
• Collaborative Spirit: Regular virtual town halls, team‑building activities, and cross‑departmental projects keep us connected and energized.
• Employee Well‑Being: Comprehensive health and wellness programs, mental health resources, and a culture that values work‑life balance.
• Recognition & Rewards: Monthly spot awards, peer recognition, and performance‑based bonuses to celebrate achievements.
• Continuous Learning: Access to online learning platforms, certifications, and conferences to stay ahead of industry trends.

Compensation & Benefits

While the base salary for this role is competitive within the Spanish market, we offer a holistic benefits package designed to support your professional and personal life:

• Competitive annual salary (EUR 22,800 – 22,800) with potential for performance‑based increments.
• Generous paid time off (PTO) and public holiday schedule aligned with Spanish labor laws.
• Health insurance coverage, including dental and vision plans.
• Flexible working hours and shift options to accommodate personal commitments.
• Employee discount program on brighthush services, allowing you to experience our products firsthand.
• Retirement savings plan with company matching contributions.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Annual performance bonus and long‑term incentive plans for high performers.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that is reshaping the future of mobility. You’ll work alongside passionate professionals who are dedicated to delivering world‑class service, leveraging the latest technology, and driving sustainable growth. Your multilingual skills will be put to use in a truly global context, and your contributions will directly impact millions of customers worldwide.

We value curiosity, resilience, and a genuine desire to help people move forward—both literally and figuratively. If you’re ready to take your customer service career to the next level, embrace a culture of innovation, and make a tangible difference in the lives of our users, we want to hear from you.

Apply Today

Ready to embark on an exciting journey with brighthush? Click the link below to submit your application and join a team that’s committed to excellence, innovation, and customer delight.