Dynamic Customer Development Representative – National Outreach & Client Success Specialist

About brighthush

brighthush is a leading wholesale manufacturing powerhouse that has been delivering high‑quality, innovative products to retailers and distributors across the United States for over two decades. With a commitment to excellence, sustainability, and customer satisfaction, brighthush has built a reputation for reliability, creativity, and forward‑thinking solutions that set industry standards. Our team is driven by a passion for building lasting relationships, empowering partners, and continuously improving the way we serve our customers.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a collaborative, inclusive, and growth‑oriented environment where every voice is heard and every idea has the potential to shape the future of wholesale manufacturing. As a Customer Development Representative, you will be at the forefront of our national outreach strategy, connecting with prospects, nurturing relationships, and driving brand awareness—all while enjoying the flexibility of a role that blends remote work with dynamic team collaboration.

Key Responsibilities

• Customer Engagement & Support – Serve as the first point of contact for potential customers, answering inquiries, providing product information, and guiding them through the onboarding process.
• Account Setup & Management – Create new customer accounts, maintain accurate records, and ensure seamless integration with our internal systems.
• Follow‑Up & Relationship Building – Conduct timely follow‑ups via email and phone to keep prospects engaged, address concerns, and convert leads into loyal partners.
• Digital Marketing Collaboration – Work closely with the marketing team to develop and distribute engaging online content, manage social media outreach, and support targeted advertising campaigns.
• Team Collaboration & Continuous Improvement – Participate in weekly team meetings, share insights, contribute to process enhancements, and support cross‑functional initiatives.
• Data Analysis & Reporting – Track key metrics, generate performance reports, and provide actionable feedback to help refine outreach strategies.

Essential Qualifications

• Minimum 18 years of age and a U.S. residency status.
• Strong commitment, determination, and a genuine passion for learning and listening.
• Friendly, upbeat phone presence with a knack for making people feel heard and valued.
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Reliable computer with high‑speed internet and a long‑distance telephone service that supports 3‑way calling.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer literacy.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Self‑motivated, capable of working independently while thriving in a collaborative team setting.

Preferred Qualifications & Skills

• Experience in customer service, sales support, or a related field.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and data entry best practices.
• Knowledge of wholesale manufacturing processes or B2B marketing dynamics.
• Strong analytical mindset with the ability to interpret data and translate insights into action.
• Adaptability to evolving technologies, tools, and industry trends.
• Proactive problem‑solving skills and a solutions‑oriented attitude.

What You’ll Gain

At brighthush, we invest in your professional growth. As a Customer Development Representative, you will:

• Receive comprehensive onboarding and ongoing training from seasoned industry professionals.
• Develop a deep understanding of wholesale manufacturing, product lines, and market dynamics.
• Build a robust network of industry contacts and expand your professional footprint.
• Gain exposure to cross‑functional teams, including marketing, sales, and operations.
• Advance into higher‑level roles such as Account Manager, Business Development Lead, or Marketing Strategist.
• Participate in continuous learning programs, workshops, and certifications to sharpen your skill set.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and mutual respect. Our remote‑first approach means you can work from anywhere in the U.S., while still enjoying the camaraderie of a tight‑knit team. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values your contributions and empowers you to thrive.

Compensation & Benefits

We offer a competitive pay structure that rewards performance and dedication. Your compensation package includes:

• Base salary (competitive for the role and experience level).
• Commission and bonus opportunities tied to individual and team performance.
• Flexible work hours with the option to work part‑time or full‑time.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off, holidays, and a generous vacation policy.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend and access to industry conferences.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Our hiring team will review your application and reach out to schedule a conversation. We’re excited to learn how your skills and passion align with our mission to deliver exceptional value to our partners.

Join brighthush and become part of a forward‑thinking, customer‑centric organization that values innovation, collaboration, and personal growth. Your journey to a rewarding and impactful career starts here.