Senior Customer Success Manager – Enterprise Client Relations & Growth Strategist at brighthush

About brighthush

brighthush is the industry’s leading Commerce Media Operating System, empowering brands and agencies to unlock the full potential of digital advertising across a global network of retail media platforms. With a portfolio that spans more than 100 media partners, brighthush delivers real‑time data, AI‑driven insights, and a single mission‑control interface that enables advertisers to maximize performance, drive incremental lift, and expand reach across the commerce universe. As of 2025, brighthush powers 12% of total retail media ad spend worldwide (excluding China), making it a pivotal force in the evolving landscape of commerce advertising.

At brighthush, we believe that great careers are built, not just found. We are a diverse, inclusive, and forward‑thinking organization that thrives on innovation, collaboration, and a shared commitment to redefining the future of commerce. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that values ownership, continuous learning, and the relentless pursuit of excellence.

About the Role

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for our enterprise clients, guiding them to achieve measurable success with our platform. You will own a portfolio of high‑value accounts, collaborating closely with cross‑functional teams—including Customer Success, Account Management, Product, and Engineering—to deliver exceptional service, drive adoption, and uncover growth opportunities. Your strategic vision, deep platform expertise, and client‑centric mindset will be instrumental in shaping the future of our customer experience and internal processes.

Key Responsibilities

• Client Advocacy & Success: Serve as the primary point of contact for enterprise clients, ensuring they receive timely, high‑quality technical support and strategic guidance.
• Growth & Expansion: Develop and execute account plans that identify new product opportunities, market expansion, and upsell potential, driving revenue growth for both the client and brighthush.
• Strategic Account Management: Own the end‑to‑end account strategy for priority accounts, making independent decisions and collaborating with senior leadership only at critical milestones.
• Issue Escalation & Resolution: Act as the escalation point for complex client issues, applying sound judgment to resolve matters efficiently while keeping leadership informed of high‑impact risks.
• Platform Expertise: Master the brighthush platform and the broader retail media landscape, becoming the go‑to resource for teammates and clients alike.
• Training & Enablement: Partner with the Training and Education team to develop onboarding content, webinars, and documentation that accelerate client adoption.
• Process Improvement: Identify workflow bottlenecks and collaborate with internal teams to refine processes, enhancing efficiency and client satisfaction.
• Product Feedback Loop: Capture client insights and feature requests, translating them into actionable data for the Research & Development team.
• Reporting & Documentation: Create detailed product reports, reproduce errors for developer communication, and maintain clear documentation for internal and external stakeholders.

Essential Qualifications

• Minimum 5 years of experience in digital or search advertising, with a proven track record of managing complex client relationships.
• At least 2 years of hands‑on experience with leading e‑commerce advertising platforms, including the brighthush platform (preferred).
• Strong familiarity with display advertising, marketing cloud solutions, and emerging retail media technologies.
• Demonstrated ability to navigate ambiguous, fast‑paced environments and adapt strategies on the fly.
• Excellent analytical skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficient in Excel and comfortable working with data sets to generate reports and dashboards.

Preferred Qualifications

• Experience with social commerce platforms and emerging advertising channels.
• Background in customer success, consulting, or pre‑sales roles within the advertising technology space.
• Strong interpersonal skills, a collaborative mindset, and a customer‑service‑first attitude.
• Track record of contributing to process improvements and driving operational excellence.

Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with client goals and brighthush’s business objectives.
• Communication: Clear, concise, and persuasive communication across all levels—from executive stakeholders to technical teams.
• Problem Solving: Proactive identification of challenges and creative solutions that deliver value to clients.
• Collaboration: Proven ability to work effectively with cross‑functional teams, fostering a culture of shared ownership.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools, processes, and industry trends.
• Data‑Driven Decision Making: Uses metrics and analytics to guide strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Regular training sessions on the latest platform features, industry best practices, and emerging technologies.
• Opportunities to lead cross‑functional initiatives, such as product launches or process redesign projects.
• Clear career pathways that allow you to transition into roles such as Senior Account Executive, Director of Customer Success, or Product Management.
• Support for external certifications, conferences, and continuous learning resources.

Work Environment & Culture

brighthush fosters a culture that values innovation, transparency, and mutual respect. Our remote‑first approach empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Open‑door communication channels with leadership.
• Collaborative tools that streamline project management and knowledge sharing.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.

We believe that a healthy work‑life balance fuels creativity and productivity. That’s why we offer flexible schedules, generous paid time off, and a range of wellness initiatives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $90,000 – $110,000, commensurate with experience and market data.
• Annual performance bonus tied to individual and company goals.
• 401(k) plan with employer match.
• Comprehensive health, dental, vision, and wellness benefits, including FSA and HSA options.
• Life and pet insurance coverage.
• Paid parental leave and flexible volunteer time.
• Company‑subsidized memberships to Wellhub and Peloton for physical and mental well‑being.
• Access to fertility and family‑building resources through Carrot.
• Additional perks such as floating holidays, paid holidays, and a generous PTO policy.

How to Apply

If you’re ready to take your career to the next level and help shape the future of commerce advertising, we’d love to hear from you. Join brighthush and become part of a team that is redefining how brands connect with consumers in the digital age.