Dynamic Customer Development Representative – National Outreach & Digital Engagement Specialist at brighthush

About brighthush

brighthush is a forward‑thinking wholesale manufacturing powerhouse that has been shaping the U.S. market for over two decades. With a portfolio that spans high‑quality consumer goods, innovative packaging solutions, and sustainable production practices, brighthush has earned a reputation for reliability, creativity, and customer‑centricity. Our mission is simple: to empower businesses across the country with products that elevate their brand and delight their end‑users. We’re not just a supplier; we’re a partner that invests in the growth of our customers, our employees, and our communities.

As we expand our national footprint, we’re looking for energetic, tech‑savvy professionals to join our Customer Development team. This role is the frontline of our digital outreach strategy—connecting with prospects, nurturing relationships, and ensuring a seamless onboarding experience—all while working in a flexible, remote‑first environment. If you thrive on learning, enjoy helping others, and want to be part of a company that values innovation and integrity, brighthush is the place for you.

Key Responsibilities

As a Customer Development Representative at brighthush, you will be instrumental in driving our growth strategy. Your day‑to‑day tasks will include:

• Customer Engagement: Respond promptly to inbound inquiries via email, chat, and phone, providing clear, accurate information about our product lines, pricing, and order processes.
• Account Setup & Management: Create new customer accounts in our CRM, verify information, and ensure all data is accurate and up‑to‑date.
• Follow‑Up & Relationship Building: Conduct regular follow‑up communications—both email and telephone—to nurture leads, address concerns, and convert prospects into loyal customers.
• Digital Marketing Support: Assist in the creation and scheduling of online advertising campaigns, including social media posts, email newsletters, and paid search ads.
• Team Collaboration: Participate in weekly team meetings to share insights, discuss challenges, and contribute to continuous improvement initiatives.
• Data Analysis & Reporting: Track key metrics such as response time, conversion rates, and customer satisfaction scores; provide actionable insights to the sales and marketing teams.
• Process Improvement: Identify bottlenecks in the customer onboarding journey and propose solutions to streamline operations.

Essential Qualifications

• Commitment & Determination: A strong work ethic and a passion for continuous learning.
• Excellent Communication: Clear, concise written and verbal communication skills; a friendly, upbeat phone presence.
• Technical Proficiency: Comfortable using Microsoft Office Suite (Word, Excel, Outlook), CRM platforms, and basic web tools.
• Reliable Tech Setup: A dependable computer, high‑speed internet connection, and a long‑distance telephone service with 3‑way calling capability.
• Multitasking Ability: Manage multiple inquiries and tasks simultaneously while maintaining high quality.
• Team Player & Independent Worker: Thrive in a collaborative environment yet capable of working autonomously without direct supervision.
• Legal Eligibility: Must be a U.S. resident, at least 18 years old, and legally authorized to work in the United States.

Preferred Qualifications

• Experience in a customer‑facing role within wholesale manufacturing, e‑commerce, or B2B services.
• Familiarity with CRM systems such as Salesforce, HubSpot, or Zoho.
• Basic knowledge of digital marketing tools (Mailchimp, Hootsuite, Google Ads).
• Previous exposure to data analysis and reporting.
• Strong problem‑solving skills and a proactive mindset.

Skills & Competencies

• Customer‑Centric Mindset: Anticipate customer needs and deliver solutions that exceed expectations.
• Communication Excellence: Articulate complex information in a simple, engaging manner.
• Digital Literacy: Comfortable navigating online platforms, social media, and email marketing tools.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Adaptability: Thrive in a fast‑moving, remote‑first environment where priorities can shift quickly.
• Time Management: Prioritize tasks effectively to meet deadlines and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Development Representative, you will:

• Gain hands‑on experience with the full customer lifecycle—from initial contact to long‑term partnership.
• Participate in comprehensive onboarding training that covers product knowledge, CRM usage, and customer service best practices.
• Access ongoing professional development programs, including workshops on digital marketing, data analytics, and leadership skills.
• Be positioned for advancement into roles such as Account Manager, Sales Operations Specialist, or Digital Marketing Coordinator.
• Benefit from a mentorship program that pairs you with senior team members for guidance and career coaching.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative culture that values transparency, creativity, and work‑life balance. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the U.S. with flexible hours that accommodate your personal commitments.
• Team‑Driven Collaboration: Weekly virtual huddles, cross‑functional projects, and an open‑door communication policy.
• Innovation‑Focused: Continuous improvement initiatives that encourage employees to propose new ideas and solutions.
• Community Engagement: Volunteer opportunities and partnerships with local charities to give back to the communities we serve.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and a culture that celebrates both individual and team achievements.

Compensation, Perks & Benefits

While specific figures may vary based on experience and role scope, brighthush offers a competitive compensation package that includes:

• Base Salary: A competitive hourly or salaried rate that reflects your experience and contributions.
• Performance Incentives: Commission structures, quarterly bonuses, and recognition programs tied to key metrics such as customer acquisition and satisfaction.
• Health & Wellness: Comprehensive health, dental, and vision insurance options for full‑time employees.
• Professional Development: Reimbursement for relevant certifications, courses, and conferences.
• Technology Stipend: A monthly allowance to support your home office setup, including high‑speed internet and equipment upgrades.
• Paid Time Off: Generous vacation, sick leave, and personal days to maintain a healthy work‑life balance.
• Retirement Savings: 401(k) plan with company match for full‑time employees.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values innovation, integrity, and impact. You’ll:

• Work in a supportive, remote‑first environment that respects your time and personal commitments.
• Receive full training and ongoing mentorship, ensuring you grow both personally and professionally.
• Play a pivotal role in shaping the customer experience and driving national expansion.
• Enjoy a culture that celebrates creativity, collaboration, and continuous learning.
• Benefit from a competitive compensation package that rewards your hard work and dedication.

Ready to Make an Impact?

If you’re eager to join a dynamic team, help shape the future of wholesale manufacturing, and build a rewarding career in customer development, we want to hear from you. Submit your resume today, and let’s explore how you can contribute to brighthush’s continued success.

To apply, simply click the link below or visit our careers page. We look forward to welcoming you to the brighthush family!