Senior French Customer Support Specialist – Remote, Global Digital Community & Safety Champion – Join brighthush

About brighthush

At brighthush, we are on a mission to create a safer, more inclusive digital world. Our global community of millions relies on our products to connect, share, and grow. As a leading player in the tech industry, brighthush is committed to empowering people through innovative solutions and a culture of empathy, curiosity, and continuous learning. We believe that every voice matters, and we’re looking for passionate individuals who want to make a real difference while advancing their own careers.

Why This Role Is a Game‑Changer

As a French Customer Support Specialist, you’ll be the frontline guardian of our community. You’ll help users navigate challenges, protect them from harm, and ensure that every interaction reflects the highest standards of safety and respect. This isn’t just a support role – it’s a chance to shape the future of digital communication, influence product design, and build a career that spans continents.

• Remote Flexibility: Work from anywhere in the world – we trust you to manage your schedule and deliver excellence.
• Relocation Support: If you’re ready to move, brighthush will guide you through paperwork, housing, and cultural integration.
• Global Collaboration: Join a diverse team of experts from every corner of the globe, sharing insights and best practices.
• Career Growth: Accelerate your professional journey with mentorship, training, and clear advancement pathways.
• Impactful Work: Your daily actions help protect millions of users and shape the digital experience for the next generation.

Key Responsibilities

In this role, you’ll be responsible for a wide range of tasks that keep our community safe, engaged, and satisfied. Your day-to-day will include:

• Customer Advocacy: Provide empathetic, culturally sensitive support to French‑speaking users, resolving issues ranging from account inquiries to content concerns.
• Policy Enforcement: Apply brighthush’s community standards and content moderation guidelines to ensure a safe environment for all users.
• Content Review: Examine user‑generated content for compliance, flagging violations and escalating complex cases to the appropriate teams.
• Trend Analysis: Identify emerging patterns in user behavior or content, and collaborate with product and policy teams to propose improvements.
• Knowledge Sharing: Maintain and update internal knowledge bases, FAQs, and training materials to keep the team informed and aligned.
• Cross‑Functional Collaboration: Work closely with engineering, product, and legal departments to resolve high‑impact incidents and refine safety protocols.
• Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and user satisfaction scores.
• Continuous Learning: Stay current on industry trends, new technologies, and evolving community standards to bring fresh insights to the team.

Essential Qualifications

• Fluency in French (C1 level or higher) and strong written and verbal English skills.
• Excellent communication and problem‑solving abilities, with a proven track record of delivering high‑quality customer service.
• Strong cultural awareness and sensitivity, especially when interacting with users from diverse backgrounds.
• Experience in a customer support or moderation role (up to 1 year) is a plus, but not mandatory.
• Passion for creating a safer online environment and a genuine desire to help others.
• Ability to work independently, manage time effectively, and thrive in a fast‑paced, remote setting.

Preferred Qualifications

• Prior experience with content moderation, policy enforcement, or digital safety initiatives.
• Knowledge of brighthush’s product suite and community guidelines.
• Experience using ticketing systems, knowledge bases, and collaboration tools (e.g., Zendesk, Confluence).
• Background in data analysis or reporting, with proficiency in Excel or similar tools.
• Experience working in a multicultural or international team environment.

Skills & Competencies

• Empathy & Emotional Intelligence: Understand user frustrations and respond with genuine care.
• Analytical Thinking: Break down complex issues, identify root causes, and propose actionable solutions.
• Attention to Detail: Spot nuances in content and policy that others might miss.
• Adaptability: Adjust quickly to new policies, tools, and user needs.
• Collaboration: Work effectively with cross‑functional teams and share insights openly.
• Time Management: Prioritize tasks and meet deadlines in a remote, distributed environment.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with senior leaders.
• Regular training sessions on policy updates, product features, and industry best practices.
• Opportunities to transition into specialized roles such as Policy Analyst, Product Manager, or Community Lead.
• Conferences, webinars, and workshops that keep you at the forefront of digital safety and customer experience.
• Internal mobility programs that allow you to explore different teams and functions within brighthush.

Work Environment & Company Culture

brighthush is built on a foundation of trust, respect, and innovation. Our culture is defined by:

• Inclusivity: We celebrate diversity and create an environment where every voice is heard.
• Transparency: Open communication channels keep everyone informed and aligned.
• Flexibility: We recognize that work-life balance is essential for sustained performance.
• Collaboration: Cross‑functional teams work together to solve complex problems and deliver value.
• Continuous Improvement: Feedback loops and data‑driven decision making drive our success.

Compensation & Benefits

While the base salary for this role starts at €1,045 gross per month, you’ll also enjoy:

• Performance‑based bonuses up to €160 per month, rewarding exceptional service and impact.
• Health and wellness benefits, including medical coverage and mental health resources.
• Generous paid time off and flexible vacation policies to support your personal growth.
• Remote work stipend to help set up a productive home office.
• Professional development budget for courses, certifications, and conferences.
• Access to brighthush’s employee resource groups and community events.

How to Apply

If you’re ready to join a forward‑thinking team that values empathy, innovation, and impact, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Join brighthush Today

Become part of a global movement that’s redefining digital safety and customer experience. Your expertise, compassion, and curiosity will help shape the future of online communities. Apply now and start building a brighter, safer digital world—together.